Hotel maid job description: duties, functions and sample

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

There are many professions in the world related to providing comfort. These people make life more pleasant and convenient, while remaining completely invisible. One of these professions is a hotel maid. These sweet, friendly women take care of hotels like their homes, and the guests like their own.

Lots of work

Wash, clean, wipe, re-lay - the maid always has a lot to do, but not everything is included in her duties, and these lovely ladies also, of course, have rights. To clearly define these boundaries, any hotel always has a job description for a hotel maid. Below are its main provisions. It should be borne in mind that some institutions have their own characteristics or must meet certain standards, so the list may be supplemented with special or specific items. Also director orthe owner of the hotel may supplement the lists below with his own requirements, which, in his opinion, are appropriate and necessary.

Basic norms

The job description of a hotel maid is, first of all, a document that must contain the full name of the organization, date, position and full name of the person who approved it. General rules should also be set out, such as:

• The hotel maid is classified as a worker.
• Accepted and dismissed by order of the head (director).
• Reports directly to the head maid (or administrator, director, etc.).
• Responsible for damage, theft or other illegal actions in respect of property owned by the hotel.

Requirements

The applicant for the position must have a secondary education (secondary special, higher, etc.). Hotel maid must know:

• fire safety rules;
• your duties and rights;
• rules for using instruments and tools necessary to perform their job duties;
• daily routine and work schedule;
• instructions, rules, standards, orders and other internal documents of the hotel;
• list of services provided by the hotel.

Hotel maid duties

The job description of a hotel maid must contain a complete list of works and services thatmust be performed or provided by this employee. For example:

• Room cleaning: cleaning of dirt and dust from all surfaces (floor, walls, windows), furniture, mirror and tiled surfaces.
• Cleaning and disinfection of bathroom, toilet, bidet and other bathroom equipment.
• Change bed linen and towels on time and according to the schedule stipulated by the hotel rules.
• Change of curtains and other fabric elements of decor.
• Delivery of soiled linens to utility rooms for washing and ironing.
• Packing rooms with personal hygiene items (soap, toilet paper, shampoo, shower gel).
• Monitoring the fullness of the mini-bar. Resupplying it with missing items.
• Ensuring the fulfillment of orders of hotel guests for personal services.
• In case of malfunctions, damage, excessive pollution in the room, immediately report this to the head maid or administration.

Rights

The job description of a maid, in addition to requirements and duties, always contains a list of employee rights. These include:

• Require the hotel management to comply with labor protection rules.
• Get all the necessary equipment and tools to perform your job duties.
• Submit proposals to improve work or service for consideration by the administration or the head maid.
• Be aware of all rule changes,instructions, standards and other internal documents of the hotel regarding the work it performs.

Specific Items

The job description of a hotel maid also often contains requirements regarding the appearance of the employee. For example, the cleanliness of the uniform, the absence of bright makeup, the neatness of the hairstyle, etc. Today, more and more countries support the fight against racial discrimination or infringement of rights on any other grounds, so you can increasingly meet the requirement for polite and impartial customer service, regardless of their nationality, religion, orientation, etc.

The job description of a hotel maid, especially if the establishment often receives foreign guests, may require knowledge of foreign languages.

Home Cleanliness

The instruction of the head maid of the hotel essentially does not differ significantly from the above. The only difference will be the addition of several items of approximately the following content to the duties:

• Work management.
• Organization of work and management of the room service (laundry, linen, etc.).
• Recording and monitoring the use of detergents, household and special equipment, as well as consumables for it, tools and equipment used by hotel maids.
• Control over the performance of the employees of the room stock service (laundry, linen, etc.) of their officialduties.

Sometimes the job description of a head maid hotel is also supplemented by the right to be present at interviews for employment of hotel maids, or even the right to directly participate in this process.

Letter of the law

As mentioned above, you can supplement the list of rights, obligations and requirements at your discretion, but a prerequisite is compliance with the current legislation of the country in which the hotel operates. If the demands are illegal, then the maid has every right to ignore them or even contact the relevant authorities and bring the negligent owner or director of the establishment to justice. Therefore, it is worth taking seriously the preparation of such an important document as the job description of a hotel maid. A sample, if necessary, can always be requested from the relevant trade union organization or contact a human resources specialist for advice.