Why didn't Sberbank issue money through an ATM? The ATM did not dispense money, what should I do?

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Sometimes when using an ATM, you can get into some situation, and not always pleasant. It often happens that the ATM deducted funds from the account, but did not give out the money. And although this can happen to anyone, not everyone knows how to behave. In the case when the self-service device managed to print a check, then this is just a great success, and therefore it should be saved. This document will be a confirmation of such an incident.

Basically, Sberbank does not issue money in the event of a technical malfunction of its devices. For example, a signal with a button that is responsible for issuing banknotes may disappear. In the event of a system breakdown, the amount can also be issued partially. Regardless of what happened, you should definitely contact the bank. You can call the support service or contact directly a bank employee who is competent in this matter.

Reasons why an ATM does not dispense money

There are several reasons why Sberbank does not issue money. by the mostcommon are such as:

- objective reasons, no write-offs;

- card strip demagnetized;

- there was a technical failure with debiting funds from the card;

- scam.

Other reasons

One of the possible reasons why ATMs may not dispense funds is the lack of necessary banknotes. In this case, you can simply use another device that allows you to perform such an operation.

The next reason is the lack of the required amount on the client's account. Of course, Sberbank does not issue money today through ATMs in excess of the available amount. In addition, the device itself and the printed receipt will show this information as a message. If the client knows the exact amount of funds on the card, but still failed to withdraw money, then in this case, perhaps, a commission for withdrawing funds is provided. To find out, you should carefully study the terms of the contract and perform a second operation.

Also, Sberbank will stop issuing money through an ATM if the amount of the daily limit has already been withdrawn from the account. Some financial institutions, including Sberbank, have a daily limit on the issuance of funds, especially credit cards. If the client was not notified in advance about this, then he can simply come to the bank branch and clarify all the conditions on the card.

If the card has slightly changed shape over time, bent, or cracked, then the ATM can swallow itor just don't accept it. In such a situation, you should contact the bank to reissue the card. This situation can only be avoided by careful storage of the card.

But, despite all this, the most unpleasant situation is the withdrawal of funds from the account without actually providing them.

How to behave if the Sberbank ATM did not issue money, but wrote it off?

First of all, you should find out if the money was debited from the account or if the check was just issued. It may be that there was a failure, and information about this is indicated on the check, but the funds were not withdrawn from the account. To verify this, you should insert the card back into the ATM and check the balance. If the money was nevertheless withdrawn, then it is already possible to take any further action.

When finding out the reasons why Sberbank does not issue money, be sure to keep the check if it was issued. In order to return funds that were not issued by an ATM, you must provide the bank with a check, passport and card from which the client tried to withdraw money. Be sure to write a statement in which you need to describe in detail what happened. For example, if the ATM first issued money, and then seized it back, or if the required amount was issued incorrectly.

What else can you do?

The instructions for ATMs indicate that if Sberbank has not issued the money in full, then you should urgently contact the bank and declare that there has been a shortage. Atcorrect and timely actions, the funds will be returned to the account very quickly. Money should always be counted carefully right at the ATM. The procedure may take longer if the funds were withdrawn from ATMs of another bank, since the operation was carried out with them, respectively, and the money should be returned to them. But customers always contact the bank that issued the card.

How long does it take to get the money back?

Return of the missing amounts is carried out for some time, approximately it is about two weeks. If the amount is not very large and its regular client is dear to the bank, then it will be returned immediately after checking by the security service of the corresponding bank - in our case, this is Sberbank. ATMs do not dispense money very often, so all incidents are carefully checked and upon confirmation of the fact of issuance, when the funds have already been credited, the amount can be debited back, even if there are not enough funds on the account. In this case, a negative balance on the card is formed.

Some details of the procedure

As we have already said, the situation will become more complicated if the ATM of another bank was used. In this case, the issue will be resolved for a very long time, and, accordingly, the funds will not be returned to the account soon. For this reason, it is better to use payment devices for Sberbank. ATMs do not dispense money - this happens here too, but they will return very quickly. And in general, you should not use such devices that very often fail. If there is no other way out, thenyou can get money through the cashier.

If a check is issued for an operation, then it must indicate its unique code, so you should not throw it away, because it can still come in handy for six months. In the event of an incident when Sberbank did not issue money at an ATM, you should know one answer to the question "what to do" - you should keep the check.

Who's fault if the ATM didn't dispense money?

If the transaction was completed, but the amount was not provided, then this is mainly the fault of the ATM, and perhaps the reason is its technical malfunction. But if, when issuing funds, they were simply forgotten at the ATM, and they were captured by it, then simple inattention is to blame. When contacting the bank, be sure to explain in detail what happened, since by not withdrawing money from an ATM, customers mean different situations.

We should not forget that you need to apply exactly where the card was issued, even if the incident happened elsewhere. It is enough just to write down the device number, the name of the bank and the time when the transaction was made.

In our life, a variety of situations happen, so the main thing is not to panic. If Sberbank did not issue money through an ATM or issued it, but not completely, then you just need to contact the bank.