What does "Unsuccessful delivery attempt" mean ("Russian Post")? What is this operation? Statuses of FSUE Russian Post

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Today, anyone can track their postal item, going "Russian Post". For this, there are special services that are able to unambiguously indicate where the package is now and what is happening to it. But if most of the statuses are more or less clear to the respondent, then one raises constant questions. What does "Unsuccessful Delivery Attempt" mean? "Mail of Russia" tried to hand it over, but failed? What is the reason that the transfer of the item to the recipient was not carried out? Who is to blame and how to solve the problem?

Failed attempt

Of course, it's a shame when the long-awaited package, the movement of which you zealously followed throughout the journey, does not immediately fall into your hands, but passes this stage. To begin with, it is worth understanding what “Unsuccessful Delivery Attempt” means. Russian Post marks with this status those items that, logically, should have been transferred to the addressee, but for some reason this did not happen. Some people,those waiting for an important package start to panic when they see these words. However, there is no particular cause for concern. This is really just an unsuccessful delivery attempt, which means: "Russian Post" delivered the package safe and sound, it remains only to confirm your right to pick it up.

Reason for failure

Understand why your purchase from the store or gifts from relatives is still not with you, the explanations for the status "Unsuccessful delivery attempt" will help. What does "Opt Out" mean? And "Incomplete address"? Let's figure it out.

Unsuccessful delivery attempt status explanations

An explanation of the status is indicated next to it if you track the shipment on the Russian Post website. In mobile applications, you can also see the clarification of information. True, they do not always correspond to the truth, but the human factor is to blame here rather than the system itself.

Temporary absence of addressee

What does "Unsuccessful delivery attempt" mean ("Russian Post" clarifies: "Temporary absence of the addressee")? What is the reason for the appearance of such an inscription? The parcel was brought to your home, but you were not there. A common situation for those who work daily at the same time as the postman. The explanation in this case may also look like: "No addressee". Your shipment was returned back to the office, where you can receive it even without notice. Just tell the operator the tracking number, the parcel will be found and given to you.

Some recipients complain that they don’t go out of the house on purpose during the day so as not to miss the postman’s visit, and still see such an inscription opposite their track code. Most likely, no one brought the parcel in this case. Call your post office, explain the situation and arrange delivery at a specific time. So you will have more chances that the postal worker will not neglect his direct duties, and the package will finally get to the address.

The addressee will pick up the shipment himself

Most often this means that the representatives of the post office have agreed with you by phone that you will come to the office for the parcel. If no one contacted you about this, and this status is, call the operator and clarify the situation.

In some branches, this status is set to all parcels by default. Especially if the postmen practice paid delivery to the door, and you did not order such a service.

What does it mean "Unsuccessful delivery attempt at the post office for technical reasons"

If at the moment when you came for your parcel, the power was turned off in the post office, or the operator’s computer was frozen and they didn’t give it to you, then the postscript “For technical reasons” will appear opposite the status. What does it mean - an unsuccessful attempt at delivery by mail. Then it all depends on what you come to in a dialogue with a branch representative. Either they will bring you a shipment to your home, or you will need to choose the time again forvisit.

Opt-out

Changed your mind about receiving a package? If you do not claim it within a certain time, it will go back to the sender. In this case, he will have to pay for the way of departure in both directions.

This is justified in the case of online stores with intrusive marketing: they send you products quarterly (sometimes even of their own choice), and you simply buy them out. A few packages sent back may prompt the project management to cross your address off their database.

As for honest cash on delivery companies, if the buyer refuses to pay and receive goods, they can put you on the “black list of unscrupulous customers”, which is common to most stores in the country. And later, when placing a new order in any of them, you may be required to pay in advance or refuse service altogether.

Delivery delayed at the request of the addressee

Have you told the postman that a parcel will arrive at your address, but you will be away at this time? Or maybe the branch called about the departure and you asked the workers to wait until you could come? Situations are different: a business trip, vacation or illness can prevent the addressee from receiving his parcel. In this case, postal workers can hold it until your visit, without sending it back asunclaimed.

Do I need to somehow prove that the reason for your absence is valid? In the vast majority of cases, this is not required. It is enough to describe the situation to the post office worker in words. Usually, in such situations, operators go towards the client, specifying the dates on which he will be able to pick up the package.

Incomplete/inaccurate address

What does "Unsuccessful delivery attempt" mean ("Russian Post" clarifies: "Incomplete address")? What does this status mean? If the address indicated on the parcel is incorrect or does not contain all the necessary information, then it may be delayed in the office. It is possible that the inscription with your data was damaged during transportation or illegible. A call or a visit to the branch should resolve this problem: explain that the parcel with the track number is yours, it comes from somewhere, and you are really looking forward to it.

In addition to the indicated reasons for delivery failures, Russian Post uses the following as an explanation:

• force majeure circumstances (natural disasters, force majeure);
• the addressee dropped out (there is no person with such data in the house or apartment);
• other.

And then what?

And what does “Unsuccessful delivery attempt” mean for the addressee? Does Russian Post predict any specific development of further events? What will follow when the undelivered item returns to the office? Various options are possible. Either it will wait for you and be handed over, or it will go back.

Often after such a "failure" the package is sent for sorting. This should not scare you: having arrived back along with a bunch of others, your box again needs to be sent to the right post office, to the right postman. In addition, sorting is not necessarily carried out in a huge hangar, filled to the brim with packages. In this case, most likely, it's just a couple of bags that will be sorted right in your department.

Tracking by track code is a very convenient feature for someone who sends or receives parcels. At any time, you can check at what stage the delivery is, whether everything is in order with the weight (whether it has changed). Having an idea of \u200b\u200bwhat the “Unsuccessful Delivery Attempt” of the parcel means, you can solve the problem without unnecessary nerves. In most cases, a phone call to the operator is enough to change the status of your shipment back to "Awaiting Delivery".