What feedback does Rostelecom receive from customers? Internet and television from the provider: tariffs, quality of services, technical support

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Choosing an ISP is no easy task. Especially for modern users. After all, human life without the Internet is already unthinkable. It is required that access to the World Wide Web is provided at 100%. Users have their own requests and plans regarding the use of the Internet. Some people need high speed, some do not feel the need for it. Therefore, you have to choose a company that offers network access services on weekends. What reviews does Rostelecom receive in this area? Internet and television, as well as the provision of telephone communications, are all services that the provider offers. But is it worth using it? What are the pros and cons of service should be paid attention first of all? To what extent is Rostelecom a responsible provider? Is customer service good and fast? Numerous reviews will help determine all the answers. Fortunately, there are enough of them to objectively assess the situation.

Descriptionactivities

First of all, it is worth figuring out what activities Rostelecom is engaged in. In Russia, this organization is known to many. Therefore, it is worth understanding what services it offers. Maybe among them everyone can find something useful for themselves.

Regarding positive activities, Rostelecom receives feedback. The Internet and television are the 2 main directions in which the organization is currently developing. But the possibilities don't stop there.

Now Rostelecom allows you to receive the following services:

• internet connection (home);
• sale of modems and devices for home internet and TV;
• home digital television;
• telephone behavior (landline);
• mobile communications;
• interactive TV.

In addition, each potential client has the right to receive advice on certain issues. For all services, not only carrying out, but also maintenance is provided. Quite a wide range of possibilities. There is a possibility of checking the speed of the Internet. But more on that later. First, you should study the basic services of the provider. What do clients say about them? After all, all companies have advantages and disadvantages!

Distribution

What kind of feedback does Rostelecom get? The Internet and television are the two main areas that are actively promoted in Russia by this company. Positive opinions about the organization are expressed for the fact that it is widespread throughout the country. In other words, Rostelecom is a communications service known throughout Russia.

You can already use the services of a corporation because of its scale. These are not scammers. Rostelecom is a resilient organization that will not be abruptly shut down. Pretty stable and competitive. So, as many potential customers believe, they will not be left without the Internet, television and telephone.

There are branches of Rostelecom in every city, even in the smallest settlement. That is why you should trust this company. On the one hand, this is true. But what specific proposals attract the population? How good is customer service? And what is needed to conclude a contract for the provision of services? Only having understood all this, one can fully speak about the integrity of the organization. But wide distribution throughout the country is a definite plus, allowing you to believe in the quality of services.

For private homes

Rostelecom also receives positive opinions for some of the opportunities offered to residents of private sectors. What is this about? The thing is that with the help of the named organization, you can conduct the Internet to a private house. Rostelecom is actively practicing in this area.

It is very problematic to calculate the cost of the service. After all, it depends on many factors. For example, from:

• region of residence;
• specific residence;
• of the selected tariff;
• number of connected services.

Many people pay attention to the fact that it is very problematic and expensive to provide Internet and other services to a private house, especially one that is far from transmission lines. Regardless of provider. Nevertheless, Rostelecom offers humane rates. The cheapest way to conduct the Internet is when living in the private sector or community - then the cable laying will be calculated taking into account everyone who wants to connect the Internet to a private house. Rostelecom is, as many say, great opportunities. What other features to look out for?

About Internet tariffs

For example, to offers regarding internet connection. This service interests the population more and more often. Therefore, it is worth paying attention to this feature.

Rostelecom receives positive reviews for it. Internet and television are often offered for joint connection. About similar packages a little later. First, it is worth figuring out what offers are able to interest those who are only interested in access to the World Wide Web.

Much depends on the region of residence. But in most regions, the following Internet packages can be distinguished:

• "Internet up to 55 MB/s".
• "Internet up to 100 MB/s".
• "Internet up to 300 MB/s".
• "Basic over phone line up to 10 MB/s".
• "Playful".

Which one to choose? It all depends on the preferences of the user. All tariff plans work on a fiber optic line, which seems very convenient to many residents. If necessary, as many say, you can easily buy Wi-Fi equipment and use the Internet with the possibility of night acceleration. This innovation is currently offered in most regions.

Numerous reviews indicate that Rostelecom is really pleased with its proposals. The conditions for providing each tariff help to choose the maximum compliance with the client's needs. Very pleased with the prices for Internet services.

What are they? It has already been said that different tariffs are set in different cities. But at the moment, as customers emphasize, you can accordingly focus on the following prices:

• 450 rubles;
• 550;
• 700 rubles per month;
• 359;
• 850 rubles.

Not too much, especially considering that access to the network is unlimited. This means that the user has the right to work on the Internet as much as he wants. And upload data without restrictions. The cost of services will not change.

Cable TV

Now it is worth considering the second option of services - cable television "Rostelecom". A relatively new service, but it is in demand among modern users. Especially when it comes to package deals.

Cable television, as already mentioned, is one of thespecializations of Rostelecom. You can choose a tariff based on your requests regarding channels. There are offers for those who require a minimum. There are also "deployed" tariff plans that allow you to connect about 200 channels on favorable terms. Such a choice, as noted by customers, pleases. You can easily choose the most advantageous offer from the point of view of a potential buyer. And don't overpay.

Currently Rostelecom cable TV offers 2 services: "Interactive TV" and "Interactive TV 2.0". In the first case, access to television is provided without numerous bonuses. The second offers 2 weeks of free TV use. And, if the client does not like the service, he has the right to stop working with this service without paying anything.

Most of the customers leave mostly positive feedback about this feature. After all, home television "Rostelecom" allows you to watch TV on any gadgets. It is enough to connect to a TV set-top box. In fact, the company allows not only to watch TV programs on TV. And this pleases many.

TV rates and features

What should pay attention to those who want to connect their TV, but without the Internet at the company "Rostelecom"? There are quite a few offers. Among them there are those that will suit both those who like to sit at the screen, and not the most enthusiastic TV people.

Anyway now"Interactive TV" offers the following tariff plans:

• "Your starting" - 122 channels.
• "Your optimal" - 148 channels.
• "Your advanced" - 182 channels.
• "Your premiere" - 200 channels.
• "Your maximum" - 220 channels.

Prices for these offers are set accordingly:

• 320 rubles per month.
• 420.
• 520 per month.
• 620.
• 1700 rubles.

Additional package offers are also provided, which do not leave customers indifferent. Among them are:

• "Your perfect HD" - 18 channels with HD quality, 299 rubles.
• "Your Cinema 2.0" - 15 additional channels with domestic films, 135 rubles.
• "Adult 2.0" - 3 erotic channels, 200 rubles per month.

The offers from Rostelecom do not end there. You can select additional packet channels. They make a lot of people happy. Rostelecom's television (a list of channels, a package of additional services and exact prices should be found on the official website of the organization in each city) works fine. The image is clear, the equipment is provided at the conclusion of the contract, there are practically no failures and malfunctions. Most customers are happy with the work of both the set-top box and the Internet in full. Just what many need! Quality and reliable performance at affordable prices, plus incredible extrasopportunities.

It is worth noting that "Interactive TV 2.0" offers similar tariff plans. But at the same time, as already mentioned, you can not pay for the service for 2 weeks - people can check how interactive cable television suits them. And this, as noted by numerous reviews, pleases many.

Telephony

It is also worth paying attention to the fact that Rostelecom offers its customers a telephone connection. Both stationary and mobile. Only unlike all other offers, the corresponding equipment is not provided free of charge. Rostelecom takes responsibility for laying the communication cable (or selling SIM cards), as well as for providing communication services.

Rostelecom has both per-minute and unlimited tariffs. It is the latter in the case of a landline phone that are in great demand. Typically, the cost of such a connection costs 490 rubles. It's a "per phone" fee per month. In addition, Rostelecom does not charge a fee for connection and maintenance of home telephony services.

By the way, the home and mobile phone works, as customers say, stably. Under heavy loads, as well as bad weather conditions, some failures are observed, but no one is immune from them. Therefore, in the field of telephony, many indicate that Rostelecom works best of all. In most cities, this is the case. So, you can pay attention to the company without any problems. QuickerIn total, this provider will offer something that will appeal to many.

Packages

Now Rostelecom's tariffs for Internet and television are clear. It is worth paying attention to the innovation. It makes many potential customers think about connecting. What is it about?

The point is that Rostelecom offers the "Television, telephone, Internet" package. This means that when connecting it, the client receives all the listed services and pays for them jointly. The cost is more profitable than with a separate connection of these features.

Which of the package offers most often interests users? At the moment, Rostelecom distinguishes among the most common option packages:

• "Maximum profit" (up to 55MB/s, 100MB/s, 300MB/s).
• "Game+TV".

The first point is worth considering in more detail. After all, "Maximum Benefit" provides for several options. The cost of offers will depend on the speed of the Internet.

• "Up to 55 MB/sec." - Internet with the appropriate speed, "Interactive TV" for 122 channels, pay 710 rubles per month.
• "Up to 100 MB/sec." - 100 MB/s Internet speed, "Interactive TV" 122 channels, plus the prefix "Standard" for 1 ruble per month.
• "Up to 300 MB/sec." - appropriate Internet speed using the latest technologies, interactive TV with 122 channels and a TV set-top box"Standard" for 1 ruble.

But "Game+TV" is an offer for World Of Tanks players. It implies an Internet connection up to 350 MB / s, and also allows you to watch "Interactive TV" with 122 channels, equipment rental (modem and set-top box for 1 ruble per month). Plus, it gives you a premium account in World Of Tanks, 100% crew and an elite tank in the game. Many emphasize that it is this offer that interests the majority of active users. From now on, Rostelecom's tariffs for Internet and television are clear. What about customer service and technical service?

Customer Service

In these areas, as many say, there are no particular complaints. In any case, working with clients pleases. Everything goes quickly and without problems. Employees will always help you choose a tariff or package of options that best suits your needs. The only thing that is a little annoying is regular calls from the company with offers to change the tariff to a newer package. This is annoying for some.

To conclude an agreement, "Rostelecom" (Internet, television or telephony - no matter what proposal is in question) will require only a passport. And the address of the place of residence. The employee will check the possibility of connecting the apartment / house, and then conclude an agreement in 2 copies. Contacts for communication with technical support are also indicated there.

Service connection is fast and high quality. Technical support "Rostelecom" (Internetor TV connected - this is not so important) will provide advice if necessary. And it will help to improve the network.

About technical support

Special attention, as users say, requires technical support. Despite the fact that many use the services of a provider, you can get quality advice over the phone without any problems. Or call an employee of the organization without paying home.

Why does tech support get mixed reviews? Rostelecom (the Internet or TV is connected - it doesn't matter) offers multi-channel phones for communication with the support service. This means that you will have to talk with a robotic voice. And, as customers say, it is very problematic to get through to a live operator. This is the only nuance of service that many do not like.

Otherwise good technical support. Rostelecom connects television and the Internet to the client on its own, helps to set up the equipment without any problems, and absolutely free of charge. And it pleases!

Does not leave indifferent the fact that you can even contact technical support via the Internet. Employees quickly respond to questions sent, and also call back their customers using the feedback form.

Results

From now on, it is clear what television packages Rostelecom offers in certain cities. Other offers from this company also became known. It works stably, although under certain conditions there are failures. Both in television and in the work of the World Wide Web.

It is noted that when simultaneously working with TV on several gadgets, the Internet and the phone (subject to a packet connection), there may be malfunctions in the operation of these functions. All this is due to the heavy load on the system. They are actively fighting her.

Reviews "Rostelecom" (Internet and television - the main directions of development of the organization at the moment) as a whole earns positive. All offers are profitable, communication works better than most competitors. Therefore, it is worth paying attention to the services that the company offers. Additional features include:

• parental control;
• Internet check by Rostelecom;
• acquisition of antivirus.