Responsibilities of the dispatcher. Job description of a road transport dispatcher

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

What is the responsibility of the dispatcher? First of all - the implementation of delivery, the formation of production and much more. However, these are just basic responsibilities. The list may look different, depending on the specifics of the firm.

Main responsibilities

The basic duties of a dispatcher include the following:

• Timely planning and proper distribution of work.
• Use of production resources.
• Management of certain processes and production programs.
• Performing business analysis.

As already mentioned, the duties of the dispatcher may differ depending on the specifics of the enterprise.

Production manager

The job description of a dispatcher whose main job is to control the production process is as follows:

• The dispatcher undertakes to analyze the workflow.
• The main work is to control warehouse,unloading and loading operations.
• A specialist must be able to competently organize work. It is necessary that the finished products be delivered on time.
• The duties of the dispatcher include the calculation of the use of resources, the establishment of stock standards and the organization of new supplies.
• If a violation occurs in production, the control dispatcher must determine its cause himself or call a support service to solve the problem.
• When applying for a job, he must learn how to use planning documentation. It will be used to control the work of the enterprise.

A production manager is a responsible person. His responsibilities include overseeing the entire process. He has the right to introduce new technologies with the consent of his direct superior, if he believes that they will positively affect the quality of the enterprise. Each action taken by the dispatcher must be entered in the report log.

Dispatcher in a taxi. Recruitment conditions

The transport dispatcher is the person in charge. The correct organization of work and the prestige of the company depend on it. Therefore, the management carries out the selection of a candidate with particular captiousness. The future dispatcher on the phone in a taxi must have the following skills:

• The main instrument of his work is his voice. A potential candidate for this position must have good diction and a pleasant timbre.
• The leader first of all pays attention to the ability to communicate with people and to the correctnessconstruction of speech. Good hearing is also an important factor.
• In almost every company, all information is filled in electronically. Accordingly, the dispatcher must have minimal PC skills.
• A specialist needs to be able to find a solution to complex problems and an approach to each client.

Preliminarily, the manager tests a new employee, playing the role of a potential client. People of any gender and age can work as a dispatcher. Also, there are no restrictions on he alth, often people with disabilities are employed in this position. Once upon a time, the employer paid attention only to those candidates who know the city in which they have to work well. However, now every office has a navigator that can build a route in a few seconds.

How is the work done?

The taxi dispatcher never meets with his clients, all communication between them is carried out exclusively by phone. He will always be indoors, where he will have his own workplace with a telephone and a computer. Depending on the region and the popularity of the company, from 3 to 50 people can work with him.

A person may need a taxi at any time, so dispatchers often work on a “day in three” or “two in two” schedule. The salary of an employee depends on the number of hours worked and applications. In each region, it may differ, so the dispatcher in a taxi earns from 15 to 50 thousand rubles permonth.

Like any specialist, he has his own rights and obligations. When applying for a job, an agreement is concluded with the employer in writing.

Responsibilities

The main work in a taxi is carried out by the driver. However, he cannot receive thousands of calls due to his busy schedule. This is done for him by a specially trained person. The dispatcher's job description consists of several items:

• The employee undertakes to accept applications from customers and transfer them to the driver.
• Fix the time of the call, the place of departure and arrival of the client.
• Notify him of the approximate cost of the trip and the waiting time for transport.
• Competently organize work. Give an application only to the driver who is at a minimum distance from the client. Calculate approximately the time for which he will reach him.
• Inform the passenger about the arrival of transport, car make and number.

The job of a dispatcher can be called creative. It is he who should be able to foresee force majeure situations and figure out how to avoid them correctly.

Rights

The job description of a road transport dispatcher includes not only duties, but also rights.

• A taxi worker has the right to blacklist a client if he has at least once violated the working hours of the enterprise (mainly, if he called a taxi, but he did not go anywhere or was completely absent at a given place).
• Reject an application if it seems to him that the client is drunk.
• Reject application ifthere is no free transport, or warn the client about a long wait.
• Change the customer's departure location depending on the possibility of stopping at that location. Basically it is suggested to go to the nearest car park.

Why can a dispatcher be fired?

The job description of a road transport dispatcher also contains a number of violations for which he can be fired from his job:

• Regular absenteeism or tardiness.
• Arriving for work drunk and drinking alcohol on the job.
• Rude communication with customers.
• Misleading a customer or driver.
• Use your work phone or computer for other purposes.
• Extended absence from work without good reason.

For a primary violation, an employee may receive a financial pen alty or a warning. If they are repeated, the employer has the right to reprimand orally or in writing or dismiss.

Millions of people around the country use taxi services every day. Many enterprises work efficiently only thanks to proper control and organization. All this is monitored by a person with complex and serious functions. Therefore, it is very important that the dispatcher's duties are always performed correctly!