Dispatcher: job description of a dispatcher

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

The profession of a dispatcher has been considered very important and in demand since its inception. The types of dispatchers, as well as their functions and rights will be discussed in this article.

Who is a dispatcher?

The job description contains the following definition of the employee in question: a dispatcher is a person primarily involved in the management and regulation of the production process. This may include transportation management, work in emergency services, at the airport, in a taxi, etc. The dispatcher does not need to have a higher education. It will be enough to have only a little work experience and secondary vocational education. It is also worth noting that the employee in question must also have a number of certain qualities and character traits. This, for example, includes a good memory, stress resistance, goodwill, efficiency, etc. The dispatcher must also have good diction, competent speech and organizational skills. It is also worth noting that the profession in question is suitable mainly for females. The salary depends on the place of work.

Is it possiblecareer development manager? The job description contains only a note about the possibility of retraining for related professions.

Responsibilities of a production manager

As mentioned above, there are many varieties of dispatchers. However, it is worth considering only representatives of the most important areas.

Let's take a typical production environment as an example. At any large enterprise there is a whole department of operators and dispatchers. What exactly are they doing? Here is what the job description of a production manager says:

• control over all necessary documentation;
• transfer of information to the accounting department (in accordance with established standards);
• maintenance of a log to launch the necessary products into production;
• working with documents for the purchase of goods;
• inventory;
• work to take orders.

The main functions that the dispatcher should be endowed with were listed above. The job description, however, establishes a slightly more complete list of responsibilities.

On the rights and responsibilities of a production manager

Any officially employed person has certain rights. The dispatcher is no exception.

The job description of this employee establishes the following provisions and points:

• the right to dismiss or suspend from work persons who do not fulfilltheir functions, being in a state of intoxication, committing offenses;
• the right to propose ideas to management that can positively affect the work of the enterprise;
• the right to petition the authorities regarding certain employees (for promotion, punishment, suspension).

And what is the dispatcher responsible for? Here is what the same work instruction prescribes:

• violation of deadlines;
• poor performance of their work functions;
• failure to comply with the requirements or orders of superiors;
• offending, etc.

Above, only a small part of those moments for which the dispatcher is obliged to be responsible was named.

Chief dispatcher: who is this?

The chief controller is a professional who manages a headquarters of operators or controllers with the qualifications below.

Naturally, this kind of person must have a wide range of knowledge and a large number of functions. Here is what the job description of a senior dispatcher contains about the necessary knowledge of an employee:

• legislative, normative acts and documents, basic methodological and production materials;
• production technologies;
• basics of production organization;
• all necessary range of products;
• methods of planning and organizing processes;
• all current standards and much more that a senior dispatcher should know.

And what aboutduties of a member of the profession in question?

Functions of the chief dispatcher

As mentioned above, the senior (or main) dispatcher has a very large number of responsibilities.

It will be possible to tell about everyone, therefore it is worth highlighting only the most basic functions. These include:

• work to organize efficient production and output;
• implementation of methodological guidance for all available operator and dispatch services;
• organization of optimal conditions for staff development;
• ensuring safe and relatively comfortable work at the dispatcher headquarters;
• timely control over production progress;
• ensure that all necessary documentation is received on time;
• summing up the results of work at headquarters, providing them to superiors and much more.

Responsibilities of the housing and communal services manager

Housing and communal services also cannot do without the professional work of the dispatcher. What functions does the representative of the profession in question perform in this area?

Here's what the job description of the housing and communal services manager prescribes about this:

• exercising control over the housing and communal services departments, supplying them with all the necessary materials (inventory, documentation, programs);
• regulation of housing and communal services with the help of calendar programs,production plans, shift tasks;
• work to ensure organizational capacity, ensuring rhythmic and uninterrupted movement in production;
• monitoring compliance with standards at sites and departments (we are talking about transport lots, production times, etc.);
• taking measures to identify violations and eliminate them;
• control over the efficient use of all vehicles available in the housing and communal services;
• management of the operator department.

Thus, the job description of the housing and communal services manager most accurately and comprehensively prescribes all the necessary functions of the employee in question.

Responsibilities of a vehicle dispatcher

Another specialist to consider is a traffic dispatcher.

As a rule, this kind of workers are located in taxi offices, in municipal transport organizations, in various private firms, etc. What can be said about the duties of such specialists? Here is what the job description of a vehicle dispatcher prescribes:

• receipt and registration of forms and waybills, their completion and execution;
• drawing up all the necessary documentation for every day;
• Checking the correctness of the documentation;
• control over speedometer readings, record all necessary data for reports;
• documenting fuel consumption, transferring such papers to accounting;
• submission of statements to superiors andaccounting.

Above, all the main functions that the job description of a transport dispatcher prescribes were named. Depending on the place where the representative of the profession in question works, the number of duties may vary slightly.

On the rights and responsibilities of a vehicle dispatcher

What rights does the job description of a vehicle dispatcher assign to an employee?

Here are just the highlights:

• require drivers to pass timely pre-trip medical examinations;
• report to the authorities about all violations identified in the workplace;
• offer to the authorities plans, ideas for improving work at the enterprise;
• to get acquainted with all the necessary documentation, one way or another related to the work of the dispatcher;
• request similar documentation from superiors.

The responsibility of the specialists in question is practically the same as the responsibility of any other employees. So, the job description of the dispatcher of the transport department prescribes that a person must be held accountable for offenses in the workplace and for failure to comply with the requirements of superiors.