Taxi "Leader": reviews, offices, cost calculation

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Every one of us has used taxi services at least once in a lifetime. More than 16% of citizens call cars for trips daily. One of the well-known companies for the transportation of passengers is the taxi "Leader". Reviews about him on the network are good, but not all customers are satisfied with the services provided. In order not to make the trip comfortable and not leave a negative, it is recommended that you familiarize yourself with taxi fares, the speed of car delivery and the work of company employees in various localities.

Benefits

One of the priorities when choosing the "Leader" is the fast delivery of the car. This is one of the most important reasons for ordering a taxi, because any passenger wants to arrive at the right address without delay. In order to guarantee passengers a minimum car pick-up time, the dispatch service offers orders only to those drivers who are closer to the customer.

This system eliminates waiting for more than 20 minutes. The average time for a car to be served in a taxi "Leader" is 7 minutes.

Drivers of this companydistinguished by their courtesy and experience. Only those whose driving experience has exceeded 5 years are hired here. In Rostov, taxi "Leader" hires employees only after studying their driving history over the past 10 years.

The absence of accidents due to the fault of the driver is an indicator of the safety of his ride. According to reviews of the Leader taxi, in other cities a similar practice is also used when applying for a job in a company.

Leader taxi drivers are also distinguished by 100% knowledge of the city. This rule is imposed on them by the employer. For the convenience and comfort of passengers, all cars are additionally equipped with modern navigation equipment. This allows drivers to easily deliver customers to the right address, choosing the best route.

When ordering a Leader taxi, passengers can be sure that only a new car in good condition will arrive. The company abandoned the use of cheap cars, focusing on maximum comfort for customers.

Taxi depot

Cars start at economy tier and end at premium VIP. The most budget brands are Volkswagen Polo, Kia Ceed, Renault Logan. VIP trips are carried out on Mercedes-Benz E-Class W212, Mercedes-Benz S-Class W221.

Additionally, the following brands of comfort level cars are used: Skoda Octavia, Ford Focus,Chevrolet Cruze. Submission of cars "Business" class - by cars Toyota Camry, Ford Mondeo, Hyundai Sonata. If a trip with a large number of passengers (up to 6 seats) is meant, then the Mercedes-Benz Vito, Volkswagen Multivan models are used.

Before commissioning in the Leader taxi, cars undergo mandatory diagnostics. If there are technical problems, the machine is sent for repair. Such attention to transport allows minimizing the possibility of vehicle breakdown during passenger service.

In the company's taxi fleet more than 67% of cars produced in 2015 and later. All cars are equipped with air conditioning. At the request of the client, the driver can increase or decrease the temperature in the cabin, open the window or turn on the music.

According to reviews, in the Leader taxi, passengers will never be distracted by extraneous sounds. Communication with operators is carried out using special computers in the car. Driver coordination and communication with operators are carried out silently.

The presence of a GPS system allows you to "remember" the road, which is convenient for regular customers. When ordering through the application, the system automatically suggests the most convenient route, taking into account traffic jams and possible worsening weather conditions. An online order allows you to track the entire journey of a passenger using the Leader taxi application.

Fares

The price of the trip depends on the brand of the car and the time of the order. On weekends and holidays there is a special night rate. This should be taken into account by customers who regularly usetaxi services "Leader" on weekdays.

The increase in the cost of the trip may also be due to weather conditions. All taxi drivers know that in rainy weather, the price tag is higher, as the number of passengers increases dramatically.

You can consult about the increase in cost when ordering a car through the dispatch office. The taxi application "Leader" also displays information about the price of the trip.

Table of taxi fares "Leader" in Moscow:

Tariff name	Time of day	Minimum order price (RUB)	Payment for 1 minute of travel (RUB)	Price outside the Moscow Ring Road (in rubles per 1 km)
"economy"	Day from 8:00 to 20:59	195	13	+15
	Night 21:00 - 7:59	245	14
"comfort"	Day from 8:00 to 20:59	245	15	+20
	Night 21:00 - 7:59	295	16
"business"	Day from 8:00 to 20:59	295	17	+25
	Night 21:00 - 7:59	345	19

Calculation of the cost of taxi "Leader" is carried out by taximeter. Without it in good condition, the car cannot be allowed to carry passengers and luggage. In the event of a malfunction of the device, the client pays for services according to the time of movement, according to the company's tariffs.

Features of transportation of passengers and luggage

The client has the right to cancel the order at any time, except when the car has already arrived at the address. In this case, you must pay a cancellation fee of 200 rubles.

When ordering through the application, the passenger has the right to specify a specific brand of car. The cost of the service is 200, 300 and 500 rubles (in accordance with the gradation of tariffs).

An additional payment of 100 rubles is charged from the client if a car is waiting for him at the railway. station. The ticketed parking fee is also charged to the passenger.

The fee does not include time for collection, which is always provided free of charge. Taxi "Leader" customers have 5 minutes to get into the car. After the free waiting period, the person pays for downtime at company rates.

Customers are prohibited from carrying things that can stain or damage the interior of the car, as well as leave an unpleasant smell. Otherwise, the passenger will be charged in the amount of the cost of dry cleaning or other elimination of damage to property and the consequences of the trip. The cost depends on the amount of payment for services in a particular city and averages at least 1,000 rubles.

Choosing a car delivery class is mandatory if the client wants something other than "economy". By default, Volkswagen Polo, Kia Ceed, Renault Logan cars are served.

How to order

Passengers choose modern ways to deliver cars. Over 87% of customers usemobile application taxi "Leader". But there are those who still prefer to use standard ordering methods. It is a question of a call to the dispatcher of a taxi "Leader". Thanks to the round-the-clock operation of the service and a multi-channel telephone, a person can reach the operator within 1 minute.

Additionally, there is a "Call me back" service. When using it, the client does not contact the operator, but the dispatcher calls the passenger back after specifying the contact phone number. The service is free.

Taxi application "Leader" is available for download on your smartphone. It's free. When activating, you must provide a valid phone number. After installing the application and making trips, the client can not waste time typing the address, but choose to repeat the route. An online order in a taxi "Leader" takes no more than 1 minute. Car search is carried out within 20 minutes.

Available in app:

• Automatically select the names of popular places (clinics, shopping centers).
• Print additional information for drivers (for example, which side is better to drive to the house).
• Select additional services (transportation of animals or a car seat for children under 12).

Taxi phones "Leader" are different in each locality. You can find them on the official website of the company. In addition, taxi phones "Leader" in Rostov-on-Don, Moscow and other settlements are depicted on the machines themselves. It is also available on a business card that you can ask the driver for.

Additional services

Taxi "Leader" expands citizens' understanding of the possibilities of transportation service. In addition to delivering passengers with luggage, the company provides the following services:

• Child car seat. It is enough to indicate the age and number of children (if there are several) when ordering. The dispatcher will pick up a vehicle with a car seat. The cost of the service is 100 rubles.
• "Sober driver". This is a legal way to relax in company without the risk of drunk driving. The service consists in the fact that an employee of the company overtakes the client's car within the city and beyond it for a fee. In Moscow, the cost is 1,500 rubles per 1 hour drive within the capital and 1,800 outside the Moscow Ring Road. If the haul takes more than 1 hour of driving, there is a per-minute billing at prices set by the company. In the capital, it is 60 rubles for every additional 5 minutes.
• Transportation of pets. Delivery without a cage or special carrying is implied. Before the trip, the passenger is obliged to notify the driver about the presence of the animal and the need for the service. She is paid. The price of the trip will be increased by 100 rubles. When transporting dogs, the passenger must have a diaper (litter) and a muzzle (for large breeds). Taxi "Leader" allows customers to entrust the delivery of their pets without the participation of passengers. The driver will take the animal to the specified address for only 100 rubles to the order amount.
• "Alarm clock". At the designated timethe car will arrive at the specified address, and the client will be informed in advance about its delivery. It is recommended to order an "alarm clock" one day before the recommended departure time. The service is provided free of charge.
• Car without taxi markings. If the client does not want to demonstrate to others that he is moving in a custom car, he will be taken by transport without "checkers". Before ordering, the passenger must indicate that a vehicle without taxi markings will be sent.
• Courier service. Unlike private taxi companies, "Leader" provides a service to customers at a minimal cost. 100 rubles are added to the price of the order for the services of the carrier of correspondence, goods and things that the client specifies.

According to the reviews, the taxi "Leader" focuses on the wishes of customers. If the customer has special preferences, he must inform about them before the start of the trip. Employees of the company will do everything to make the passenger enjoy the trip and recommend the service to their friends.

Customer Reviews

A positive opinion about the work of a taxi service is half the success in the transportation business. In cities, especially large ones, competition among such services is very high, so companies are fighting for each client. "Leader" is no exception.

The basis of the company's business is passenger transportation. There are many reviews on the network about the taxi service. Not all of them are positive, but among the transportation services there are negative statementsOften. Note that the taxi "Leader" is available in different cities of Russia. This is Moscow, and Novosibirsk, and Samara, and Rostov-on-Don, and Chelyabinsk. Each city has its own bosses in the management of the company, so the requirements for employees (dispatchers and drivers) can vary significantly.

As a rule, more cultured people work in Moscow (according to customer reviews). In the dispatch service, employees politely take orders, offer several brands of cars to choose from, and inform about discounts and benefits.

If we talk about the Russian "outback", the situation is completely different. Customers report that dispatch service employees allow themselves to speak in a rude manner, hang up, and show incompetence in their work.

Many negative reviews reasonably reflect the weaknesses of the taxi. For example, increasing the delivery time of the car in bad weather. Customers complain that it is much more difficult to wait for a car in rain or snow: the waiting time increases from 20 minutes to 40. Often a taxi does not arrive at the specified address at all without any messages from the dispatcher. Therefore, passengers are forced to spend personal time waiting for free transport nearby.

There are complaints about the "Leader" service from customers living in Chelyabinsk, Novosibirsk, Kazan. There is a lot of negativity among the residents of Samara. People report these shortcomings:

• Cars are served dirty, with an unpleasant smell in the cabin.
• Feeding may be delayed indefinitely.
• Drivers are very rude, swearing at passengersswear words.
• Often they require you to pay for the service before the trip. If the passenger refuses, he is simply pushed out of the car. On this occasion, many clients go to court, as the company does not consider complaints, even if there is a recording of an unpleasant incident on video.
• Many drivers increase the amount of the trip at their own discretion.
• The dispatch service does not accept advance orders, for example, in the evening for the morning.

There are also positive reviews about the work of the company. Satisfied customers note a convenient online application. Taxi orders "Leader" by phone are accepted less and less, as smartphones are used by up to 98% of Russians. They install a free service that allows you to find a free car nearby in 1-2 minutes.

If a passenger wants to encourage the driver, leave a complaint or a wish, he can call the taxi service or separate numbers for communication. According to the company, all applications will be reviewed within 10 days. The number of the MTS taxi "Leader" in Rostov-on-Don and in other cities can be found on the official website of the company. However, customers report that no one responds to complaints. If a passenger is too persistent, he is simply blacklisted.

Employment in the taxi "Leader"

Working as a driver is a free schedule, the possibility of unlimited earnings or part-time work in your spare time. Taxi "Leader" is one of the most budget in Russia,so many customers choose this particular service. However, a large number of orders does not always guarantee good earnings.

Leader taxi drivers complain that sometimes incomes barely cover the cost of gasoline. At the same time, many work almost 14 hours a day. On average, you can earn no more than 50,000 rubles per month. In large cities, this is considered low income in the taxi service.

Drivers consider the tariffs for transportation in a taxi "Leader" very low. Therefore, they receive a small income even from large orders. Some of them believe that a low tariff gives the right to serve a dirty car to a client, delay delivery, and demand a tip. It's hard to believe, but that's what they write about in their job reviews.

Many drivers note that a bonus in work is a surcharge during peak hours. This time is from 08:00 to 10:00 and from 17:00 to 19:00. During such periods, most passengers travel to or from work, so the number of customers increases by 170-300%. For each trip, the driver receives an additional 30-50 rubles.

Tipping is welcome, of course, but is at the discretion of the customer. In this case, the driver is always required to have change from 500 rubles. The passenger should inform the dispatcher about the need to change from banknotes of 1,000 and 5,000 rubles or indicate in the application. If there is no exchange, and the passenger has not indicated that he has only large cash with him, the driver must take care of the change in full at no additional service fee.

Unfortunately, this rarely happens in practice.

To transportdrivers have no complaints. Purchased cars are always on the go. Work on a private car is welcome. In this case, the driver is not obliged to pay for the rental of the vehicle.

Employee reviews

When ordering a taxi "Leader" with the help of operators, it is important that the client accurately reports the address and wishes for the order (if any). The supply of a car largely depends on the work of the dispatch service. Employees report that passengers often do not know the exact address, get confused about which entrance to take the car to, incorrectly name the number of passengers, and call with unfounded complaints.

The dispatcher's salary depends on the number of accepted and paid orders. No wonder employees are annoyed by customers who take too long to explain things.

When ordering a taxi "Leader", many customers report that the dispatcher, without listening to the end, hangs up. It leaves a bad aftertaste.

Drivers in their reviews note that too low fares are the reason why inadequate people often become passengers (drunk, in dirty clothes, and so on). After them, an unpleasant smell remains in the cabin or dirt on the seats, but no one pays extra for this. Everything has to be cleaned at your own expense.

Drivers also report that they have to fill the car out of their own pocket and fix breakdowns of any complexity.

Taxi "Leader" in the cities is one of the most popular services. Company management should care more about reputationown business, resolve all disputes that have arisen, and select staff more carefully.

Addresses of taxi offices

If drivers are going to get a job in the company "Leader", they should apply to one of its offices. Taxi address "Leader" in Moscow: Ogorodny proezd, house 5, 4th floor.

Addresses in other cities should be specified on the company's website. Applicants can find information on the official website. In Moscow, the Leader taxi office is open on weekdays from 9 am to 6 pm.