"Ekookna": company reviews

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Many people know the company for the production and installation of plastic windows and doors "Ekookna". Reviews about her are different. Nevertheless, the company has achieved great success in the construction services market, and few manage to develop a business from scratch in this area. To do this, it is important to be able not only to attract customers, but also to keep them. Let's talk about whether Ecowindows managed to become a reliable partner in the eyes of customers who will not let you down, will do its job honestly, quickly and at a reasonable price?

About company

The history of the company's development cannot but command respect. 14 years ago, the company was founded by Andrey Vladimirovich Filonenko, a novice entrepreneur. Initially, it was a small workshop for the installation of plastic windows. It only had 8 employees. Today, Ecowindows is a major center for the installation, repair, and finishing of windows and doors. The area of the production base, located in the Sergiev Posad area, is 15 thousand square meters. m.

70 sales offices opened in Moscow, Vladimir, Nizhny Novgorod region, Tver, Yaroslavl, Ivanovo. The firm employs 700employees. According to the results of 2015, the company "Ekookna" became the winner of the international award in the field of ecology e3Awards 2015. According to the independent industry center "O. K. N. A", this company is among the 20 best Russian window and door installation companies. Ecowindows is engaged in several activities:

• Production, installation, window design.
• Repair and decoration of balconies.
• Installation of winter gardens.
• Production and installation of doors.

Ecowindows reviews confirm that sales managers actively offer each of these services. Let's tell you more about the menu items of the company.

Windows

Installation of windows - this is perhaps the main activity of the company "Ecowindows". Customer reviews say that the company can order double-glazed windows home, to the country, to any industrial premises. The product range includes windows made of plastic, wood, aluminum. They are always made in the right size. Ecowindows works with well-known VEKA and Rehau profile systems on the market.

The required parameters are determined by a specially trained and certified measurer. He travels to the customer for free. Professional managers talk with clients, finding out what needs to be considered when designing a window. Questions are obligatory clarified:

1. How well does the room heat up?
2. Is the room bright or dark?
3. Which floor is it located on?
4. Do I need protectionfrom being hacked?
5. Are mosquito nets required?

As a result, Ecowindows offers ready-made solutions for country houses, children's rooms, premises where people suffering from allergies live and work, apartments and offices on the ground floor. What does it mean? In rooms where, for example, small children live, windows with a removable handle, mosquito nets, and safety double-glazed windows are installed. The transparent part is covered with a protective film. Therefore, the window is difficult to break. Even if the glass is broken, the fragments do not fly around the room, but remain inside the transparent bag.

Ekookna also offers a variety of fittings: handles, locks, ventilation valves, opening systems. What is very convenient, in the company you can immediately order spectacular blinds or roller shutters for a new window. Glass cutting, decoration and pre-sale preparation are carried out at the production base of Ecookna (Buzhaninovo). Reviews describe that the place for the company's location is environmentally friendly. Near the building of the enterprise there is a large field where livestock grazes. No wonder the name "Eco-windows" stands for "Eco-Windows".

Window design

Ekookna company offers not only to install a new window, but also to design it effectively. Glasses can be decorated both with film (an inexpensive option) and layout, stained-glass windows, rhinestones, diamond cut. Catalogs of design options look amazing on the website of the Ecowindows company. Customer reviews on this topic, however, are foundrarely. Those that can be found praise the rich assortment and beautiful product design.

Doors

Ekookna also offers doors: entrance and interior doors. Some of them are very elegant. In the catalogs of the company there are sliding and hinged doors for offices, banks, boutiques, restaurants, fitness centers. Thanks to the attractive offers from Ecowindows, it becomes clear how important the entrance group plays in the overall interior of the room.

Balconies

It is very convenient when one company offers to perform a full range of works related to the repair of a balcony or loggia. Modern women and men no longer want such an important part of the apartment to be used simply as a warehouse for storing unnecessary things. Many owners of living space with a loggia are often looking for a reliable company that can be entrusted with important work on glazing, insulation and at the same time finishing the balcony.

Specialists of the company "Ecowindows" provide all the listed types of services. Installation work is guaranteed for up to 5 years. Very high quality services for the repair of balconies are provided by the Ekookna sales office (Pushkino). The reviews contain information that the managers of this branch communicate with visitors competently, easily understand their needs. The team of masters works clearly and smoothly.

Reviews on the quality of services

How well do the other offices of Ecowindows do their work? Reviewsmeet different. There are customers who were very satisfied with the service provided. They report that the windows and doors, which were brought and installed by the workers of the Ecookna company, are distinguished by good heat and noise insulation. For many customers, it is important that the double-glazed windows are made from profiles of high quality brands Rehau and VEKA. Many people who themselves are a little versed in plastic windows carefully examined and checked the quality of the installation. No flaws were found. As a result, almost all customers were satisfied.

However, there are also negative reviews about the quality of work. One of the customers shared, for example, a story that the window was not brought to size. It was adjusted to the opening with a large amount of mounting foam. The client applied to Ecowindows with a complaint, but the experts who visited her concluded that the work had been done in accordance with the standards. The customer had an unpleasant feeling that she had been deceived. Other customers also report that the double-glazed windows for installation were brought in of poor quality: with damage, scratches. It looked like the windows and doors were already in use. One family demanded to replace the double-glazed window 5 times, as new defects were discovered. One of the clients expressed the point of view that the quality of work depends on the team. He contacted Ecowindows several times. Installers have changed. Each team completed the order with its own level of quality.

What other customer reviews are there about the work of Ecowindows? Moscow is the city where the companytakes, perhaps, the largest number of orders. One of the residents of the capital left a meaningful negative review of how the installers performed the work. He showed photographs that confirmed the defects he described. During installation, the window sill was damaged. It has a few scratches and chips on it. The appearance turned out to be sloppy due to liquid rubber smeared around the edges. In addition, the client was outraged that a threshold was not set at the door from the side of the loggia. To his claims, the workers replied that they should have warned that he was needed. Instead of a threshold, they put a curved piece of plastic that looks sloppy.

About the deadlines for the execution of works

The term for installing plastic windows is 5 days. Double-glazed windows of rarer types are brought and installed in 21 calendar days. That's what it says in the contracts. Are orders actually being filled soon? Positive reviews say that Ecowindows employees work quickly. Clients often received a finished plastic window already on the third day after the contract was signed. Wooden and aluminum structures are usually installed within two weeks.

One client, however, left an angry review: 5 weeks had passed since the signing of the contract before the work was completed. During this time, the installers came three times. The first two times, the workers forgot to bring some of the parts needed to install the windows. In one case, they canceled an appointment 15 minutes before the scheduled time.

About prices

On the company's website"Ecowindows" shows approximate prices for windows, doors, fittings. You can find out the exact cost by getting a consultation at the office of the company. The amount in the check depends on many factors:

• window or door sizes;
• glass brand;
• its thickness;
• quantity and cost of fittings;
• additional options.

Are the uniform prices set by the company's central office democratic? As already mentioned, the location of the main branch of the Ecowindows company is Sergiev Posad. Customer reviews make it clear that the company's services are relatively inexpensive. Many customers calculated offers from different companies and chose Ecowindows because of the lowest price. A client who ordered wooden windows commented that it is for this type of product that the difference in cost can be enormous. She was satisfied with the price offered by Ecowindows (Sergiev Posad). Customer reviews also report that they were given good discounts for repeat orders and in case of any shortcomings.

In the negative comments there is information that the different cost of work was called by the manager and the measurer. One of the customers also expressed dissatisfaction with the fact that 300 rubles were taken from him for the delivery of the material, although at first it was stipulated that this part of the service would be free. Another family, who wanted to purchase inexpensive windows with installation, could not reach an understanding with the manager. The representative of the company "Ekookna" insistently offered to purchase a more expensive product, not taking into account the financialcustomer opportunities.

About the level of service

About the quality of service at Ecowindows, positive reviews are often found. Many customers report that employees are polite and helpful. Managers and measurers explain in detail and in an accessible form all the important nuances associated with installing a window or door. The employees are very competent and always recommend which model is better to choose and why. But there are also negative reviews. One of the clients contacted the company's office in Mozhaisk. He said he was greeted by an employee who "doesn't know much about windows." The representative of the company persistently offered to record the client "for measurement", although he was going to purchase the goods only in six months.

The service department at Ekookna analyzes complaints. Quite often, responses to negative reviews appear on the network. In the situation described above, the firm reported that an internal audit had been carried out. Responsible employees found out exactly who was talking to the client. It turned out that the sales manager was absent that day and was replaced by the head of the department. In connection with the complaint, the boss is awaiting re-certification and passing the exam on the ethics of communication with the client.

There is also a negative review from a client who wanted to install a Rehau window in her apartment. The customer trusts only this German manufacturer. Initially, the manager assured that the double-glazed window would definitely be Rehau. Eventuallybrought and installed a window of another, little-known company on the market. In the text of the contract, as it turned out, the brand of the double-glazed window was not indicated at all. To all claims, the employees answered that they needed to read the document carefully and that no one knew anything about the wishes of the client.

An important point in the service associated with the installation of windows is the removal of construction debris. Reviews about the company "Ekookna" contain information that the installers, upon completion of work, take out production waste to the stairwell. Further, the client either delivers the garbage to the tank on his own, or pays a “tip” (about 200 rubles) for the installers to do this. Sometimes Ecowindows employees provide this part of the service for free as compensation for any shortcomings made during installation.

On the credibility of reviews

Some customers express the opinion that many reviews about the company "Ecowindows" in the network are unreliable. Customers claim, for example, that it is impossible to leave a negative review on the company's official website. However, the company's employees answer: negative opinions, if any, are also published on the site, although not immediately. Each review is moderated. Negative feedback is analyzed in detail. An official investigation is underway in each case.

It's no secret that customers who are dissatisfied with the work of the company often try to express their opinion on different sites. Therefore, before contacting a particular company, it is useful to study several portals that publish reviews. Now the Flamp service, integrated with2 GIS. Companies are added to the directory of the program not by visitors, but by site administrators. Therefore, there is less risk that here you will receive information about a non-existent company.

This applies, for example, to this company. So, Novosibirsk does not express negative opinions about the firm "Ecookna". Reviews on "Flamp" do not contain information about this organization at all. Why? Simply because there is no branch of the company in this city. In Novosibirsk, there is another company called "Ekookna", which collects orders for the installation of windows and doors. Reviews about it are both positive and negative. However, the service department of the EcoWindows company gave an official comment that the company in Novosibirsk is their competitor, not a partner.

Employee reviews

Is Ekookna attractive as an employer? Feedback from employees about the company is more often negative. Workers report that wages are low and are often delayed. A significant proportion of remuneration for work is paid informally. The working day is spent in a tense atmosphere. Many leaders are disrespectful to subordinates. Employees are regularly fined, and it is usually not clear for what violations.

A former employee of one of the departments of the company said that every 2 months the team of sales managers almost completely changes. Almost the entire department is fired in order to immediately hire other employees. Moreover, wages are simultaneously delayed for these two months. This means that specialists are leaving, in facthaving worked for the company for 60 calendar days free of charge. There are also many negative comments about the fact that many processes at the enterprise are debugged not clearly enough. The training of new employees is superficial. Therefore, in many situations it is difficult to figure out how to act correctly. Information has to be collected bit by bit, consulting with colleagues from other cities.

The namesake of the company

Over the past few years, you can often find negative reviews about companies that bear similar names to Ecowindows. Clients consider them branches of a well-known company and apply with claims to the management of the "central office". When placing orders, confusion often arises. With one of these organizations, the company "Ecookna" in Stavropol had a trial. Hiding behind a well-known name, a group of scammers took orders and collected large sums of prepayments in their pocket. After that, no teams of installers visited customers. The agreed work was not carried out. Representatives of a real company called "Ekookna" had to speak on television in Stavropol to explain to the residents of the city: they have nothing to do with scammers, there is no branch of the company in the city at all.

Similar situations arose in other settlements. As we have already said, one more city is known where a legal entity operates - the "namesake" of the Ecookna company - Novosibirsk. Reviews confirm that there is a company that provides services for installing windows and doors. She doesn't always do it well. From time to time deadlines are violatedemployees allegedly of the firm "Ecookna" (Novosibirsk). The reviews also provide information that the windows installed by this company let in noise and there is almost no thermal insulation in them. There is also a company in Astrakhan, which is often confused with Ecowindows. It is called "Economical Windows". The company has a logo that depicts two cherries.

He also sheltered the firm "Ekookna" Gorodets. The reviews contain information that the company is not a branch of the company we are describing. This organization in the Nizhny Novgorod region is engaged in the production of wooden windows. There is no negative information about the company. However, it is not a representative office of EcoWindows in Sergiev Posad. Only in Nizhny Novgorod itself there is an official dealer of the company.

Ekookna also has a competitor in Tomsk. It offers services for the installation of windows, doors, installation of winter gardens and the manufacture of blinds in almost all cities of Russia. This company is neither a branch of the enterprise in Sergiev Posad, nor an official dealer. Although the legal entity "Ekookna" (Tomsk) calls itself the representative of the brand. Reviews about the work of a well-known company in front of customers, they attribute to their own account. They report that they are part of the New Technologies Group.

Representatives of the firm "Ecookna" are asked to pay attention to the information about the addresses of branches and about the official dealers of the company, given on the official website. The city where most of the offices of the Ekookna enterprise are located is Moscow. Reviews report that the "namesake" of the company in the capitalno. The company enters into contracts for the installation of windows on behalf of the legal entity Ecowindows City. Representatives of the company recommend that you carefully look at the text of the agreement and, of course, the name of the legal entity with which it is concluded. This will help protect your interests in conflicts with unscrupulous entrepreneurs.

Now you know a lot about the Ecowindows system. Reviews about the company provide information about what pitfalls can be expected in cooperation. If you are going to place an order, carefully read the contract and do not hesitate to ask questions.