Error code e000 when paying by card. Solutions to the problem

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Despite the seeming simplicity of card payment, many users may encounter a number of failures and problems. A striking example of this is the error code e000 that appeared during the payment. What can this error say? What causes it? And how to eliminate it? We propose to look into these issues together.

What does a system notification look like?

Usually, when a certain failure occurs, users receive a message something like this: “Sorry. An error occurred while making a payment. Error code e000. Please use the card a little later or use another payment method.” According to many users, this system message appears most often when using MTS or MIR bank cards. But sometimes it also pops up when trying to make a payment with cards of other banks.

What does this message mean?

The error code e000 when paying by card has a very interesting meaning. And the thing is that formally there is no mistake here. Most often, the transaction was nevertheless completed in full and the money was debited from your plastic. In this case, e000 can be interpreted as the number "0", indicating the code of the operation performed. AtIn this case, if you translate this data from the programming language, then "0" just means that the operation was successful.

If, in addition to "0", there are some other numbers in the message, for example, "01, 75", this may indicate a forced cancellation of the transaction. As a rule, in such cases, the write-off of funds does not occur. Therefore, if you see the error code e000 when paying with a card, do not rush to despair. To check the status of payment, we recommend that you go to the store's website and view the status of the order. Upon successful payment, you will see "Paid" or "Awaiting Shipment". And, vice versa, if the operation was not completed, the status will be “pending payment” or something like that.

What causes the problem?

Error code e000 when paying for virtual purchases can usually occur for a number of reasons. Among them, the most common are:

• failures in the payment system of the bank itself;
• technical malfunctions of the sending and receiving bank (so to speak, uncoordinated actions of two financial institutions);
• interruptions in network connection;
• outdated software or browser version;
• accidentally pressing the cancel buttons by the user;
• unknown system error;
• failures in the operation of applications through which the purchase is made;
• outdated version of the payment application;
• card of a specific bank is not supported by the store's payment system;
• there are not enough funds on the account to pay and debit;
• when closing the page of disgraceor updating it (when making a payment, the system transfers you to a secure area and for further connection recommends not closing or refreshing the page);
• card blocked by the bank or inactive, etc.

In a word, the error code e000 may mean nothing and indicate a positive outcome of the payment transaction or indicate the presence of any failure or detection of problems.

Error during payment (error code e000): how to solve the problem?

So, as we already said, nothing terrible happened, even if you saw the above error message. The main thing here is not to fall into despair and act prudently. The first thing to do is to check the status of your account. If the previously specified amount was debited from it (for which the payment was supposed to be made), then the operation was completed successfully.

However, to confirm this guess, contact the store representatives and ask if they saw the fee. Or, as we wrote earlier, if you find the error code e000, look at the order status yourself.

If the store did not see your money, but they still debited from your account, this can only mean the fact that the matter is not in the bank. Just, he fulfilled his obligations to you. In this situation, it would be useful to contact the support service of the payment system and clarify what happened. For example, if you received a message containing the error code e000 (MTS Bank often sends such notifications when there is a system failure),do not cut off the hotline phone and send curses on the heads of unfortunate bankers.

It is enough to carefully study the terms of payment. After all, it happens that payment for a product or service does not go through instantly. Especially when it comes to two third-party financial institutions. In such cases, the conditions describe that the payment can be processed within a few days (3-5).

The same applies to holidays and weekends when regular bank branches do not work. Therefore, if you pay on Friday evening, the payment can go through on Monday afternoon or even Tuesday morning. Therefore, do not be alarmed by finding the error code e000. MTS Bank always warns its users and recommends them not to panic. There is always a way out and the cause of the problem.

What to do when a strange error occurs?

When you see other numbers in the vicinity of zeros, it is best to contact the bank for clarification. Usually, this is enough to contact a representative of your financial institution by calling their hotline. Or you can try to solve this issue in an online chat, saying that a certain failure occurred during the transaction, and the error code is e000. MTS (payment by a card of this bank is carried out quickly and without delay) is an organization that quickly responds to such requests. After explaining the situation, you will be sure to be informed about the problem and offer options for solving it.

How else can I contact a bank representative?

To contact a representative of MTS Bank, do the following:

• go to the official website of the organization mtsbank.ru;
• go down to the very bottom of the main page;
• in the third column called "Online services" select the button "Write to the bank";
• follow it;
• fill out the special form.

What to put on the form?

When entering data into the virtual application form, indicate:

• subject of the appeal (for example, a question about products and services);
• first name, middle name and last name;
• city and contact phone number;
• email address;
• the text of the appeal itself.

And then all that remains is to agree to the processing of your personal data and send a feedback form. According to some users who used this method of communication with a representative of a credit institution, it will not take long to receive a response to a request. In total, it will take no more than 3-10 minutes.

The bank manager himself calls back or gives a detailed answer to the specified mail. Sometimes, in order to solve a problem, they call you and ask you to go through identification. To do this, the last four digits of the card number, the mother's maiden name, a code word are called, or other leading questions are asked at the discretion of the manager. As you can see, everything is solved quickly and without any problems. Therefore, it is not worth getting upset ahead of time.