Responsibilities of the receptionist: job description, rights and obligations

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

One of the most sought-after professions in the field of vehicle maintenance is a car service inspector. The duties of this specialist are quite wide, but first of all, he is the face of the company: he meets customers of the car service, organizes the reception of orders, and calculates the cost of the services provided. For such work, sociable and purposeful people are hired, who are able to communicate pleasantly with clients, who have good stress tolerance and diction.

For the receptionist, a neat appearance and goodwill are very important, so that after meeting with him the client trusts the company and is sure that he is turning to a reliable service. It depends on how the master-acceptor of cars fulfills his duties, whether the client will use the services of the company in the future. Very importantto attract new customers and value existing ones, because the success and growth of the company's profit depends on it.

General provisions

The employee hired for this position is an expert in his field and can be hired or fired by the CEO. In the absence of an employee for a good reason, he is replaced by another person appointed to this post and taking over not only the duties of the master-receiver, but also his rights and responsibilities.

It is also worth noting that this specialist belongs to financially responsible employees, which is indicated in the corresponding agreement with the director of the company, which the employee must sign. The employee is directly subordinate to the head of the service department. To obtain this position, you must obtain a higher professional education in the speci alty of an engineer-technician. In addition, employers require applicants to have at least one year of experience in the automotive service industry.

Knowledge

Before starting to perform the job duties of a foreman, an employee must acquire certain knowledge. The employee is required to study the company's goals, company standards and business plans. He is obliged to familiarize himself with the organizational structure of the service center, study the provisions on unified administrative systems. The employee must know all the standards and rules of interaction with partners and clients that are established in the company.

Otherknowledge

In order to qualitatively perform the duties of a car service inspector, an employee must be able to manage a personal computer well, including being able to use Microsoft Word, Excel, and file systems. PC skills such as copying, moving, deleting files, creating directories and other knowledge required for order management are required. Knowledge of cars, their design and the principle of operation is also important.

The acceptance master must have an understanding of the technical and operational data of cars, as well as their design features. An employee will not be able to perform the duties of a foreman if he does not know the types of breakdowns and categories of repairs, as well as the prices for services provided by the company. He must know how complaints about the work of the company are drawn up and how to respond to them. In addition, many employers require applicants for this position to have knowledge of modern techniques for successful product sales.

Performance evaluation

Employees who receive this position must be prepared for the fact that their performance will be evaluated. Most often, the factors that affect the overall picture of how well an employee performs the duties of a foreman are the following:

• Whether the employee completes the tasks assigned to him completely and in a timely manner.
• Does the car service manage to follow the points of the business plan.
• Does the employee report on the work done in a timely manner,and how reliable the data received from him by his superiors.
• Is the employee improving his skills and studying new methods of selling goods.
• The level of employee discipline.
• How well does he prevent conflicts, and whether he communicates kindly with clients and partners of the firm.

The main duties of the master-acceptor

An employee hired for this position is required to perform certain work. He must meet the clients of the department, and, from their words, carry out preliminary diagnostic work aimed at identifying faults. After that, he preliminarily estimates the cost of services that the client needs to order to fix the car.

Then, if the client agrees to cooperate, a full inspection of the car is carried out, the employee determines a more accurate cost for the provision of services and informs the client about it. Then he agrees with the foreman the terms for which the order will be completed, and notifies the customer of the work about them. Only after that, the employee takes the car from the client and transports it to the service post, handing over the car to the master for further repair work.

Main Functions

The duties of the receiving master include issuing an order-order at the request of the organization's clients, maintaining a log of registration of received requests for repairs, monitoring the distribution of machines by sections, quality control and timeliness of repair work.

In addition, when communicating with the company's clients, the master receptionist must maintain standards and service technologies, prevent conflict situations between service workers and clients, satisfying the needs of the latter and trying to maintain a positive attitude towards the organization in which he works. If a malfunction in the vehicle could affect the safety of its continued operation, the employee must inform the owner of the vehicle.

Other duties

The duties of the master-receiver of the service station include monitoring the work of subordinate masters. He must ensure that all of them perform their tasks in a quality and timely manner, observe labor discipline and other rules of the organization. He must create a friendly atmosphere in the team, develop mutual assistance and mutual assistance.

The employee is obliged to keep records of all repaired cars and services rendered, to control the correctness of the preparation of orders, to ensure the safety of the cars that were provided to the company for repair work.

One of the master's tasks is to provide the authorities with reporting documentation regarding the work performed, as well as notification of problems that have arisen that the masters are not able to solve on their own. In addition, he must ensure that trade secrets are respected and that confidential information is not leaked.information, business ethics and culture of interaction with the company's customers.

Rights

An employee accepted for this position has the right to get acquainted with management decisions that are directly related to his activities, request all the necessary information that he needs for work, independently or on behalf of management, and also suggest management ways to improve the efficiency of his department. In addition, he has the right to cooperate with clients, organizations and other services, if necessary to resolve operational issues and does not go beyond his competence.

Responsibility

An employee may be held accountable if he/she failed to provide the necessary documents for the creation of accounting reports in a timely manner or provided false information about the tasks performed. He is responsible for the poor performance of his duties, failure to comply with the orders and instructions of the leadership. He can also be held accountable for offenses committed in the process of doing work, and causing material damage to the company, in accordance with the labor legislation of the country.

Conclusion

All items in the job description may vary depending on the size and needs of the company, but it must be drawn up in accordance with applicable law. Duplication of duties of the master-receiver of orders is possible only if the needs of companies, their charter and other factors affecting the work of organizations coincide.

The employee has nothe right to start work until this instruction is agreed with the management. This position can only be obtained by a qualified specialist with experience in the automotive service industry.