2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16
The profession of a tourism manager involves the organization of tourist trips. This is a very interesting job, which is to help clients in choosing a country and a voucher, where they can go on vacation. Usually people in this position earn good money. In addition to choosing a country, the specialist also deals with other issues related to a good rest. What exactly he needs to do depends on the company and the types of services it provides. All points must be taken into account in the job description of the tourism manager.
Regulations
An employee accepted for this position is a qualified specialist, and the questions regarding his admission and dismissal are decided by the general director of the company or his deputy. To get this job, the applicant must have a higher professional education, and he must also work in the tourism industry for at least three years.
They can also hire an employee with higher education and three years of experience, but only if he undergoes retraining in the tourism sector. In his activities, this employee must be guided by acts and regulations, orders from superiors, the charter of the organization and the job description of the tourism manager.
Knowledge
Before starting their work, the employee must study all the regulations and guidelines that relate to his work. Also, his knowledge should include geography, architecture, history, religion, socio-economic structure of countries and other important aspects of tourism.
He must know the concept and principle of organizing the tourism industry. Understand the design of contracts and agreements, be able to conclude them. In addition, the job description of a tourism manager assumes that he knows how to determine the cost of tourism services, how insurance is carried out, how consulates and visa services work, and the formalities of working with them.
Other knowledge
The employee must know the principle of booking tickets and services. This refers to cooperation with passenger carriers and hotels. Additional organizations may also be required, depending on the range of services offered by the company where he is employed. He must know the basics of management, marketing, tourism law, the theory of interpersonal communication and foreign languages.
The job description of a tourism manager may include knowledge of the rules for issuing travel documents, processing information using modern technologies, forming tours, accepting counterparties and negotiating. The employee must know the protocol, etiquette, economics, labor law, work organization, management and other norms and rules established in the company.
Functions
The duties of a tourism manager in a travel agency include organizing events aimed at shaping, promoting and informing potential customers about tourism services. This employee controls the work of subordinate personnel, plans the rational use of labor resources with the maximization of results and an increase in the quality characteristics of their duties.
He is developing current and long-term plans regarding the scope of his employment. Searches, collects and analyzes tourist information. Systematizes the received data on geography, history, architecture, religion, sights and other necessary information.
Responsibilities
Job responsibilities of a tourism manager in a travel agency include conducting market research. The employee must learn and analyze the demand and supply for services in the tourism sector. He is developing the concept of the program andthe cost of services offered by the company where he is employed. Organizes events aimed at promoting the company, including presentations, advertising, exhibitions, study tours, and the like. Arranges negotiations with counterparties in order to agree on existing contracts and develop new contracts, sign them.
Other functions
Job responsibilities of a tourism manager include the preparation and execution of technological documentation. This refers to maps, memos, information leaflets, diagrams, routes, and more. He controls their quality and compliance with all norms and standards. He organizes the preparation of specialized data regarding security and tourism, and also checks their reliability and compliance with the real state of affairs specified in the contract. Determines in what form this information will be communicated to the client of the company, and controls that this is done on time and correctly. He must ensure that reliable data is entered in the briefing log and that they comply with all norms and rules.
Other duties
The employee is developing a scheme for booking services and, according to the job description of the tourism manager at the travel agency, controls the booking and its timely confirmation by partners. He must check whether the provided tourist services correspond to the quality and quantity specified in the contract.
Engagedorganization and control of consideration of complaints from customers. Makes sure that they are taken into account and adjusted, that is, all the shortcomings and problems in the provision of services and maintenance by the company and counterparties have been eliminated. He must provide a good level of customer service to the company, keep statistics on transactions and organized tours. And he is also obliged to monitor compliance with the rules and procedures established in the company by his subordinates.
Rights
A sample job description for a tourism manager suggests that an employee has the right to get acquainted with all the decisions of the management if they relate to his activities. He also has the right to invite management to take measures that will help make the work of his department as productive as possible.
If in the process of work he revealed shortcomings in the work of the company or its individual divisions, one of the employees, then he can report this to the management and suggest ways to solve the problems that have arisen within his competence. The employee has the right to involve personnel in the performance of the duties assigned to him. He may request information or documents if necessary for his work.
Other Rights
The manager can approve and sign all the documentation that is within his competence. He has the right to propose to the authorities to dismiss, move or promote his subordinate, as well as to encourage or exact from him for the quality of work performed. The employee has the right to request from his supervisor assistance infulfillment of his duties and rights. He can also represent the company where he is employed, within his competence.
Responsibility
The employee is responsible for the improper or incomplete performance of the tasks assigned to him. He can be held liable for violation of the internal rules and regulations of the company, misuse of rights, as well as for causing material damage to the organization. Since this employee is a leader, he is also responsible for the poor performance of duties by his subordinates, for their low labor and performance discipline, and so on. Other items may be specified in the instructions, depending on the needs of the company, but they must comply with applicable law and not go beyond it.
Conclusion
This is what a typical travel sales manager job description looks like. Tourism today is very common and relevant. Many people can afford to spend their holidays outside their own city or country. And travel companies give them such an opportunity, assuming the responsibility for paperwork and selection of travel conditions. Therefore, this profession is quite in demand in the labor market, and a good specialist will be able to find a suitable vacancy.
But it is worth considering the complexity and specificity of this position. This is working with people, and, in fact, the company is responsible for their well-being and the quality of the services offered. Need everythingcontrol, check and take responsibility, quickly find a way out of critical situations. It is not enough to have an education, you need experience, good stress resistance, analytical thinking and the ability to resolve conflict situations.
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