When and why does Sberbank not work? Reasons, features

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Sberbank services are used by 70 million Russians, not counting clients abroad. The bank is distinguished by its reliability and stability. But even in his work there are occasional failures. What should clients do if Sberbank does not work and how to understand the causes of problems?

Difficulties in branches

Experiencing the inconvenience of branch offices is rare. But sometimes customers complain about the performance of the system. Why are Sberbank offices not working? There are several reasons for this:

1. Change schedule or mode. When a branch switches to a new format, changes address or work structure, schedule changes are possible. Information for customers is usually posted on the front door.
2. Technical failure. The programs that Sberbank uses to work with clients are among the best in Russia. But they are periodically changed and supplemented, which can lead to rare system failures. Sometimes it is enough to wait 20-30 minutes for the manager to continue working. But in exceptional cases, downtime can drag on for a day or more.
3. Emergency. Fire, robbery attempt or drill - whateverwas the cause of the failure, Sberbank employees always try to notify customers about what happened.

If the office where the client applied is not working, it is better to choose the nearest branch and get the service there.

Problems of Sberbank applications

The mobile application and Sberbank Online may occasionally fail. Most often this happens at night when administrators update services. If Sberbank Online does not work in the regular version, you can use the mobile application. Its functionality almost fully corresponds to the full version of the site.

Cases when the Sberbank application does not work are extremely rare. Sometimes the reason for the failure lies in the fact that the client changed the firmware on the phone or refused to install the update. In case of a long failure (2-5 days), it is recommended to download and install the application again, clear the phone's memory.

If Sberbank Online does not work after changing the phone number, you need to link the new number to your bank card. Then the codes from the SMS will again be sent to the owner of the credit card.

Failures in the automatic payment service

Auto payments make life easier for Sberbank customers. They allow you to reduce the time for making payment transactions and transfers, save on commissions. When Sberbank's auto payments do not work, the client has to perform the transactions on his own again.

Causes of failureautomatic payment can act:

• Lack of funds in the account. In this case, the service is suspended until the client replenishes the credit card.
• Suspension by code from SMS. Before writing off the auto payment for utilities, a notification with a cancellation code is sent. Some customers send the code by mistake, voluntarily suspending the service.
• Payment limit exceeded. To resume payment, you need to confirm the operation or edit the auto payment by removing the limit.

Problems with mobile banking

The SMS informing service is very popular, as it allows you to control the balance on the card and accounts, use the Internet bank and make quick transfers. But sometimes the Sberbank mobile bank does not work, and customers cannot understand why this is happening.

Problems may be related:

• With insufficient funds in the account. After replenishment, the full package of the mobile bank continues to work as before. Payment is debited monthly.
• With a change of number or operator. If the client bought a new SIM card, it must be linked to a bank card. Only after that, SMS from the number 900 will be sent to the owner of the credit card. When changing the operator while maintaining the number, notifications may fail, so it is recommended to disable the service and re-bind the card after switching to a new mobile operator.
• With full phone memory. After clearing the extra files, SMS will be received again.
• With poor cellular signal. Away from the towers and on the lowlands, SMS can come fromlate. If you manage to get through or send a regular message, you should report the problem to the bank support service.

Problems with self-service devices

Customers can use ATMs and terminals of Sberbank around the clock. But sometimes the work of the machines leaves much to be desired.

For what reason do Sberbank ATMs not work?

1. Technical work. As a rule, customers are notified about this by an inscription on the device screen. Inserting a card in this case is prohibited. It will be "swallowed" by the ATM.
2. Lack of funds. If there is no cash, a message will appear when you try to insert your card into an ATM.
3. Reboot. When accepting bills or sorting, the customer will also not be able to use the ATM.
4. Power off. Without electricity, the operation of the self-service device is impossible.
5. Problems when reading cards. In this case, the client will be able to complete the transaction in cash, but it will not be possible to withdraw from the credit card, deposit funds to it, or pay.