2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16
Sberbank has the widest branch network in Russia. Despite the fact that many customers use only online products, even cardholders have the need to visit a branch, for example, to replace the card at the end of the term. To do this, customers should know what days Sberbank operates.
Features of the operating mode of the largest bank in the country
PJSC "Sberbank", like all banking institutions, is interested in visiting offices by customers. But not everyone knows what the office hours are and how the system works.
Sberbank's schedule does not differ from most other banks. More than 92% of branches start their work at 09:00. In this case, the working day can end in different ways:
- Large branches with 5 or more managers working until 19:00 and later. In the capital, offices are open until 22:00 inclusive.
- Officesmedium format (3-4 sales managers) open until 18:30.
- Small branches (1-2 specialists) are open until 18:00, and some even until 17:00.
What determines the mode of operation of Sberbank?
It is impossible to guess exactly what mode a particular bank office will operate in. The schedule of branches is compiled based on the number of customers, geographical location and the presence of other banks in the neighborhood.
For example, the working days of Sberbank in the central square of the city will be closer to the schedule drawn up for citizens by the State Duma. It will include official holidays, taking into account all transfers and shortened working days.
Offices on the outskirts of the city are mostly only open from Monday to Friday. The number of visitors per day in such branches does not exceed 100 people, so they provide their services only in the 5/2 format (5 working days and 2 days off).
If there is another branch of Sberbank at a distance of less than 1 km from the branch of the bank, the working hours of these offices are different. In order not to make a mistake with the visit, it is recommended to clarify in advance what days Sberbank operates in each case.
Office hours: weekends
Most banks, despite their commercial activities, also have days off. Sberbank is no exception.
Depending on the importance, each branch operates according to a set schedule, which includes weekends and holidays. As a rule, Sberbank does not have "floating"schedules, meaning each branch operates on the same days of the week.
More than 89% work from Monday to Saturday. From Monday to Friday, Sberbank provides full-time services to customers, and Saturday is considered a shortened day.
If a client needs to visit a branch on Sunday, you need to know in advance which Sberbanks work on weekends. These are large offices located in the city center. Most often they are called "head offices". The branch operating on Sunday also provides services on a reduced working day.
Moscow branches open 7 days a week
There are more than 515 branches of Sberbank in Moscow. Most of them work on Saturday, but there are also offices without days off. Here are some of them:
- 9038/01691. The branch operates at: Sokolnicheskaya, 9, 1. On Sunday, the office provides services from 09:00 to 17:00.
- 9038/01799. The branch receives clients on weekends from 10:00 to 22:00. Located at: sh. Enthusiasts, 12, 2.
- 9038/01098. Office on st. Yartsevskoy, 25A invites customers to come on a day off from 10:00 to 21:00.
On what days Sberbank operates in Moscow, customers can find out more on the company's website, in the "Branches and ATMs" section.
Bank work on holidays: features
Sberbank adheres to the regime of most enterprises in Russia, but can also provide services to customers on holidays. Schedule of offices that work onholidays, is set at least 10 days before the date. This allows customers to create their own schedule and visit the desired branch even on a weekend.
Which Sberbank offices work on holidays is determined by the leadership of the regional branch. As a rule, these are large branches and offices in the city center.
Information about the working hours of the office is placed on the front door of the office. It indicates:
- The number of the branch and its opening hours on holidays.
- What other Sberbanks work on holidays, with addresses and branch numbers.
A distinctive feature of the work of offices on weekdays and holidays is the full range of services provided. Even on holidays, customers can apply for a mortgage or transfer funds abroad, exchange a card or cash at the bank's cash desk.
On holidays, only the branch schedule changes: it works on Saturday or Sunday. The working day is reduced by 1-4 hours, but the provision of services is carried out without a break for lunch (or at the box office).
Clients can always find out what days Sberbank of Russia operates on the website of a financial institution. The schedule is indicated depending on the region in which the branch is located.
Are there breaks at the cash desks of Sberbank?
Having learned what days Sberbank works, the client must also clarify whether the office or specialist has a break. More than 90% of branches have switched to uninterrupted operation since 2015. But there are also small branches,for example, with one generalist employee who works with breaks according to the schedule.
The break is set from 30 minutes to 1 hour, with a full or partial stop of the provision of services. In the event of a scheduled break for the entire branch, for example from 13:00 to 14:00, employees are required to notify customers of the suspension of service at least 10 minutes before the break occurs.
During the technical break, customers must leave the branch. Office work will resume exactly at the specified time in the schedule. It will be impossible to resume service earlier than the set time: in offices with an electronic queue, customers will not be able to take a ticket for service.
Branches without an electronic queue will also not be able to work during breaks due to the time the bank programs are turned on.
Most offices are open non-stop. A temporary suspension of service may occur in case of a banking need, for example, when receiving valuables from the collection service at the cash desk or changing employees.
How to find out about the work of the office? All ways
To be aware of what days Sberbank operates, customers can use:
- Schedule on the branch door. It indicates the opening hours of the department, including holidays (as they approach). The schedule is monitored regularly and updated if necessary. In addition, sometimes information about nearby branches that provide services on a tighter schedule is posted next to the office mode.
- Working hours on the bank's website. The section "Branches and ATMs" on the official website was created for the convenience of customers. Here, citizens can not only see the addresses of all offices of the city and region, but also get acquainted with the mode of their work, find out which Sberbanks work on holidays.
- Support. Single numbers 900 and 8-800-555-555-0 were created to solve the problems of Sberbank subscribers, including those related to finding the nearest branch in their city.
- Information from employees. Bank employees are always aware of the mode in which their office provides services, and will not hide this information from their customers.
Features of the work of branches for legal entities
Offices for corporate clients and entrepreneurs operate according to the "standard" mode - most of them provide services from 09:00 to 18:00. Such branches work together with one of the additional offices for individuals. They are located with them at the same address, but the office numbers may differ.
For example, in Moscow on sh. Enthusiastov, 14 additional functions. office 9038/01772, which accepts corporate clients. There is also an office for individuals nearby.
Customer feedback on office work
Most of Sberbank visitors are satisfied with the work schedule of branches. Since almost all branches are open on Saturday, customers have time to get quality service even when working with a 5-day schedule.
Those who are busy even on Saturday can contactweekend branches. Every city with a population of over 150,000 has such offices.
Customers at Sberbank don't like office breaks. But if there is an official break in the office according to the schedule, employees cannot serve at the set time.
Some visitors want the bank to work around the clock. In this case, the management of Sberbank offers customers to use the services of 24/7 zones, which are equipped with terminals and ATMs. There are such zones in almost every bank office, they are heated and lit.
In self-service areas, cardholders can withdraw cash at any time of the day, make a transfer or payment. There is also access to accounts through the client's personal account. At Sberbank ATMs, you can pay in cash, but the commission is charged higher than with a card - up to 3% of the amount.
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