PEK transport company: reviews, shipment and tracking of cargo

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Almost every commercial company in the list of counterparties you will find the name "Transport company "PEK"". Reviews about this company are different, contradictory. It is useful to learn about their content before ordering First Forwarding Company services for the transportation of goods or correspondence.

About us

TK "PEK" is one of the largest players in the Russian market of cargo transportation. The enterprise was registered at the turn of the millennium, in 2001. Now there is a branch of the forwarding company in almost every city in the country. Car travelers daily meet branded PEC trucks on their way. There are already several thousand of them on the balance sheet of the enterprise.

"First Forwarding Company" offers both carrier and courier services. Despite the fact that the main area of work that brings the greatest profit is the transportation of goods on orders of organizations, the company's management is increasingly developing andimproves services to individuals.

"PEK" will accept any furniture, household appliances and even correspondence for transportation. Moreover, as reported in the advertisement, transportation will cost 3-4 times cheaper than when contacting a courier service. Due to what?

The fact is that PEK combines cargo from several customers (companies and individuals) in one car so that the truck passes the shortest and most convenient route. It doesn't matter to the client which way his things go. It is more important to receive the cargo at the destination by a specific date, safe and sound. This is the basis of the work system of the First Forwarding Company.

Location of offices and terminals

The city where the head office and the control center of TC "PEK" are located - Moscow. There are also 6 distribution centers in the capital, where goods are stored, received and issued.

The largest operations with cargo are carried out by the main ("Vostok") terminal of the TC "PEK", Moscow. Its address is: Vyazovsky pr-d, 4, bldg. 19. This distribution center carries out both storage and acceptance and issuance of transport items. There, things are packed in a special container. It should be noted, however, that some terminals only accept (or, conversely, issue) goods.

Practically in all cities that are regional centers, customer service offices are open. From a geographical point of view, the First Forwarding Company has spread its activities so widely. Reviews confirm that forpartners of the firm is convenient. When resolving an issue, for example, with the Moscow office of an enterprise, you can always contact employees located in your hometown.

Branches of TC "PEK" are available in Samara, Novosibirsk, Yekaterinburg, Ufa, Krasnodar, Rostov-on-Don, Vladimir, Kaliningrad, Astrakhan, Kurgan. Offices have also been opened in smaller settlements, such as Balakovo, Togliatti, Almetyevsk, Biysk.

Customer reviews don't overly favor the location of the company's terminals. After all, many individuals and legal entities often have to receive the goods on their own. Not all customers want to spend extra money on paying for services for the delivery of goods to their homes, offices or warehouses.

Terminals "PEK" are usually located outside the city, in not the most convenient places. They are hard enough to find. Customers who receive or hand over the item of transportation once (not on a regular basis) are forced to ask other drivers for directions.

The areas of the PEC TC bases themselves are very large. Already in the territory rented by the company, customers wander for a long time, looking for which particular warehouse they should go to.

Cooperation with online stores

Currently, PEC TC (Moscow) is actively developing cooperation with online stores. In fact, the company now performs, among other things, the functions of a courier service. Such services are provided mainly by a subsidiary of TC "PEK" - Easy Way. It employs 7,000 professional couriers.

The company provides transport services withusing 1000 own trucks. More than 150 points of issue of goods have already been opened. Couriers delivering parcels to customers have the authority to accept payments for purchases, including through mobile acquiring devices.

Cargo Tracking

The company TK "PEK" (Moscow) has organized a unified system of control over the movement of cargo.

Customers have the ability to independently track the routes that their packages go through. There are three ways to do this.

Online monitoring system on the corporate website of TC "PEC". Cargo tracking is carried out as follows: in the window that appears, you must enter the invoice number. The system will indicate:

1. location of the item being sent;
2. address of the terminal where it will be delivered;
3. Estimated package arrival times.

• SMS-informing. The client can connect to such an alert system at will at the time of ordering.
• Monitoring the status of delivery through your personal account. This is the most convenient and efficient way. It is used, as a rule, by corporate clients of PEK. The customer receives the address of the personal account upon signing the contract.

A feature of the cargo tracking system in the TC "PEK" is that the client can determine exactly where his package is at any given time. The program will record all intermediate points and terminals through which the item is sent.

Somecustomers are amused by the geography of the movement of their packages. Sometimes cargo passes 6 or more cities before reaching the recipients.

Cost of services

How expensive is delivery by the PEK transport company? The cost depends on the following factors:

• cargo weight,
• its dimensions,
• route length,
• type of transportation (ground or air),
• packaging,
• availability of additional services.

If an air carrier is required, for example, shipping will be much more expensive.

The cost of services, both approximately and exactly, can be calculated in advance. Delivery by TC "PEK" is chosen by experienced customers. They know how prices can vary from company to company.

For customers who are thrifty about finances, it matters that there is an online calculator on the website of TC "PEC". If you specify the exact transportation parameters in the program, the system will issue the final cost of cargo transportation. It can be safely compared with the offers of other forwarding and courier services.

Reviews of individuals about the experience of cooperation with PEK contain information that the transportation of a small item will cost about 300 rubles. The cost of transporting household appliances or furniture is 15 thousand rubles. and more.

Of the additional services, the most demanded is a special rigid packaging - wooden pallets. Of course, many items can be folded into ordinary cardboard boxes. But in transit, such packaging can be severely damaged. Buying wooden pallets guarantees that nothing bad will happen to the contents of the package.

You can also insure the cargo in transit against damage and loss.

About document flow features

The company pays great attention to the correct execution of documents. On the one hand, it is very convenient for customers that the necessary samples, forms are presented in attachments on the website of the TC "PEC". Power of attorney for sending and receiving cargo, inventories, cover letters, acts - all this can be quickly downloaded from the directory and filled in with data.

On the other hand, the employees of the "First Expeditionary Company" are too pedantic in controlling the correctness of filling out the forms. This often irritates customers.

In particular, there are situations when PEK employees mistakenly send cargo to the wrong city. In order to redirect it to the correct address, the forwarder's representatives ask the client to write a statement. If the document is drawn up with any defect (from their point of view), it is not accepted. This is a reason for serious negativity on the part of customers.

There are also situations when PEK employees, on the contrary, are too careless about the implementation of mandatory procedures. Some recipients of parcels (mostly private individuals) are worried, for example, that couriers do not always ask for a passport. After all, this means that packets can be transferred to any other people who introduce themselves by their names.

About cargo safety

How reliable is the PEK transport company as a carrier? Reviews on this topic are different. The content is disturbing. The company's customers vied with each other to tell stories that the fragile and breakable items contained in the parcels were broken and broken. These include:

• dishes,
• technology,
• mirrors,
• glass furniture.

Customers who received goods that were no longer actually usable wrote complaints to the management of the TC "PEK" (Moscow). Most often, in response to such requests, a short letter was received explaining that the organization is not responsible for the safety of the cargo if the customer did not pay for additional packaging - wooden pallets. In such situations, it is probably possible to see the correctness of forwarders. Ensuring the safety and integrity of fragile items in transit is really very difficult if they are transported in ordinary cardboard boxes.

However, on the Internet you can also find reviews of customers who ordered expensive wooden pallets. Some of them also put special marks on the boxes, indicating that the contents of the package should be handled with care. At the same time, the movers, as the reviews say, did not take care of such packages at all. Almost before the eyes of the customers, employees of the TK "PEK" company threw wooden pallets into a common pile, stepped on them with their feet, sometimes accidentally ran over with carts.

Some experienced PEK customers recommend wrapping cardboard boxes on top with a transparent film inmultiple layers. According to them, the cargo in this case is protected much more reliably. Plus, unpacking is easier and more enjoyable as the box itself stays clean.

Theft of valuables from parcels

Some of the negative reviews are about package content theft. Clients of TC "PEK" faced situations when boxes with things were obviously opened and part of their contents was lost. When the subject of the parcel is, for example, a large number of items of clothing, it can be quite difficult to describe each item in the documents. In such cases, the contract for carriage shall indicate simply the total number of seats. Customers can't subsequently confirm that some items were missing from the boxes.

It also happened that when transporting a large number of seats, one of them disappeared. At the same time, at the destination, the contents of other boxes were re-divided into parts so that the total number of places remained unchanged.

Often in such situations, even the issuance of an insurance policy did not help. Customers who applied for refunds were denied.

Judging by the opinions expressed on the network, sending TK "PEC" is not a very reliable way to deliver things to their destination safe and sound. Although, as you know, the authors of reviews are not always objective.

On prompt resolution of issues

How quickly does PEK transport company solve customer issues? Reviews report that through the "hot line" to solve any productionquestion is very difficult.

The client does not have the opportunity to communicate every time with the same employee who could solve any issue. There are specialists who deal only with the delivery of goods. The accounting department that issues invoices for payment works apart from them. Telephone operators cannot give an exhaustive answer to any question. Customers also report long wait times for email responses.

Corporate style of communication with clients

However, on the Internet there are a lot of positive reviews from the clients of the PEC TC on the topic of how the company's employees communicated with them. Phone calls are answered by polite girls-operators who always try to get to the bottom of the issue and find a solution. Their communication style is a bit computer-like.

But many clients like it, for example, that at the end of the conversation, employees are always interested in what else they can help. It is customary to ask such clarifying questions to interlocutors in accordance with the corporate standard.

However, the rest of the employees of the company, as the reviews say, do not hesitate to use harsh language. In a conflict situation, they can be rude. Therefore, some customers get the impression that the “telephone girls” do not seem to know at all what is happening in the PEC shopping mall.

Employee feedback on the hiring process

As an employer, of course, many are interested in such a large organization as the transport company "PEK". Feedback from the company's employees, however, is not very encouraging for potential applicants. First, onforums, information is voiced that wages are often delayed for several days. Secondly, it is known that the incomes of PEK employees are not very high. So, for example, the average salary of drivers is only 24-25 thousand rubles. The same income for warehouse workers. Office workers get paid less. "Phone girls" get only 15-18 thousand rubles. per month. At least a third of earnings are transferred to employees “in envelopes.”

The schedule is very busy. There are many tasks. The working day often stretches up to 10-12 hours. Overtime is not paid.

Management does not treat subordinates with much respect. To all the dissatisfaction on the part of an ordinary employee, he is offered to simply write a letter of resignation of his own free will.

The job interview is also not very pleasant. Interviewers ask a lot of questions that degrade the dignity of the candidate. A lot of personal information is revealed.

Representatives of the personnel service can openly inform the applicant that they suspect him of a tendency to steal and, on the basis of this, refuse to hire him. Each candidate also undergoes an unpleasant but mandatory polygraph test.

Driver Reviews

Drivers have the busiest work schedule in PEC. Employee reviews say that workers in this category spend all their time on the road. Many do not have enough free hours for sleep. On specialized forums, they joke that they even have to wash clothes in the cab of a car.

From this point of view, not the bestthe employer is "PEK" - a transport company. Feedback from drivers often praises the team that has developed at the company, but at the same time emphasizes that it is better not to stay in the ranks of employees of this organization for a long time.

Conclusion

Now you know a lot about how one of the largest Russian carriers works. Despite the fact that a large number of negative opinions can be found on the Internet about this enterprise, the transport company PEK has been successfully developing for a very long time.

Reviews about the quality of the company's services are different, but much more significant indicators of business sustainability are 15 years of experience in the market and the construction of its own warehouse base in Moscow. Many business partners consider the quality of PEC services to be high.