Why do not receive SMS from the "Mobile Bank" of Sberbank? What to do?

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Today, Sberbank actively advertises its services, invents new ones and improves old ones. They make it possible to spend less time in queues, conveniently perform transactions, control accounts, and so on. All this can be done without visiting the branch. Well, isn't that a miracle? But, it happens that not all services work properly. No, it's not because they're bad, it's just that the creators missed something, and it needs to be improved, or there was just a technical failure. We will talk about the Mobile Bank service, in particular, about why notifications suddenly stopped coming to the phone.

What problems can occur in the operation of the service?

At first it may seem that each service provided by Sberbank should be carefully thought out and useful for customers, but for a long time thissystem, many users were dissatisfied with either the service, or the cost of the service, or some other problems that sometimes arise due to an unfinished technical part. If you start to understand this issue, it turns out that when SMS from Sberbank (“Mobile Bank”) does not arrive, the bank is not to blame. But it is best to find out what problems you may encounter and how they are solved before going to the branch and connecting the service.

What are the connection problems?

1. Connection failed. The period during which the service is connected is no more than three days, but some clients do not receive SMS from Sberbank Mobile Bank due to a failure and the service was not connected. Moreover, it is not always possible for employees to resolve this issue in one week. Such situations occur very rarely and, as a rule, the reason is that the service was connected incorrectly.

2. Too much cost. Most of the clients think that it is not necessary to pay 60 rubles for such a service, as if it is not worth it.

3. Someone does not receive SMS from the "Mobile Bank" of Sberbank, and someone is sent too many of them. Indeed, sometimes it happens that the bank sends many messages, in addition, in some cases they are the same. In addition, a situation may arise that SMS from Sberbank Mobile Bank has stopped coming. In such a situation, the service may become unavailable altogether.

4. Cannot be connected to the system.several cards. This is very inconvenient as most customers today use multiple cards.

5. It is not possible to disable services provided for additional money.

6. When connecting the "economical" package, you cannot automatically find out the balance on the card.

7. Not a very reliable service. Its protection and security is not at the highest level, because the bank is not responsible for the dissemination of confidential information. Due to the lack of the necessary level of protection, precedents for fraudulent activities occur. If a cell phone is lost, anyone who finds it can easily transfer funds to their account.

Should I activate the service?

Given all of the above, you should think very carefully about whether to connect this service. But, in general, it can be a very good helper when paying for services, purchases, loans and much more. This is especially useful if the client lives far from the branch.

Why don't you receive SMS from Sberbank ("Mobile Bank")? What to do?

It is very convenient to receive messages from the bank about all transactions, as this is the fastest way to inform when paying for cellular communications or performing other card transactions. Therefore, when SMS from Sberbank Mobile Bank does not arrive, most customers begin to feel uncomfortable. At this time, everyone begins to wonder: for what reason is thishappening?

Very often "Mobile Bank" stops working for the following reasons:

• Technical failure (may occur both at the bank and at the telecom operator). If you don't receive a notification, don't panic. You must first wait a little and, if necessary, find out what is the reason.
• Phone breakage. Problems in the system sometimes arise because the device stops receiving incoming messages. In such a situation, try inserting your SIM card into another phone and see if you receive messages.
• There were not enough funds on the card to pay for the service. Sometimes SMS does not come from Sberbank Mobile Bank due to lack of funds on the card to pay for the service. The full package costs 30 or 60 rubles, and if the owner does not receive messages, then perhaps he should replenish the account. As a rule, if the service limits its action, an SMS arrives, and after replenishing the account, everything is restored.

What to do if SMS does not arrive?

In addition, if you are concerned about why SMS is not coming (Mobile Bank, Sberbank), then you should first make sure that the service is enabled, as users sometimes confuse commands and block the option. To do this, call the hotline or visit the bank office.

SMS from Sberbank ("Mobile Bank") is not received. Where to go?

There are a lot of reasons for messages from the bank to stop coming to the phone. But the most common ofof all and at the same time the simplest is that a negative account has formed on the balance of the card or phone. For normal operation of the service, you need to pay for it regularly. Do not forget that the amount is debited automatically, so if there is a lack of funds, the option is blocked. Of course, the solution to the problem is replenishment of the account. After that, the service will be automatically restored, but this may take several days.

In all other situations, when the service stops working, you must contact either the hotline, where the operator will help find and eliminate the cause, or the nearest branch.