What is the organizational structure of the hotel

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Each of us has stayed at a hotel at least once in our lives. And then he shared his impressions with friends or relatives, and not only about local attractions or how he spent his vacation, but also about the quality of service and services provided in this very hotel. However, has anyone wondered how the organizational structure of the hotel is arranged, and how to ensure its smooth functioning? Of course, this is taught (speci alty "service and tourism"), but any manager who in one way or another encounters this industry should understand the characteristics of the enterprise.

The organizational structure of the hotel is a well-established system. Whether it is a small boarding house in the mountains or a large hotel with several thousand rooms - everything must be in good order, and the life of the guests is ensured properly.level. The organizational structure of the hotel implies not only the hierarchy of management and who reports to whom. This is a comprehensive solution to the issues of purchasing goods, ensuring the implementation of services, with numerous components in the form of partners and suppliers, related and related enterprises. The organizational and managerial structure of the hotel distributes duties and responsibilities. In large hotels, special divisions are engaged in certain types of activities: accounting, accounting, supplies, supplies, food, and cleanliness. In small private boarding houses, the duties of a manager, a secretary, an accountant, and often a chef are performed by one person or one family.

A well-established organizational structure of the hotel should work like a working clockwork. After all, disagreements, ambiguities about who is responsible for what, poor contact or lack of high-quality information exchange can lead to serious failures, claims from customers, and ultimately to the loss of guests, ratings and profits. Significant events and incidents must be notified to the head or head waiter. It coordinates all services in such a way as to prevent failures and malfunctions. The entire organizational structure of the enterprise is based on who owns how much information, who and to whom should transfer it, who and to whom should report. Hotels, hotels, sanatoriums, for all their specificity, have many common features. First of all, thisseasonality of business, activities in the service sector, comprehensive provision of accommodation for guests. Therefore, in the regulations and job descriptions, the duties of the staff and their rights should be clearly defined.

Some provide the economic part, that is, they are responsible for furniture, room equipment, sanitary and hygiene products, cleaning and property safety. Others are directly involved in administration - booking, resolving issues related to registration, documents, interaction with various services. Still others - if such services are implied - guarantee medical and spa services for guests. The commercial or financial division is responsible for settlements with suppliers, staff and guests. It is this service that should ensure the uninterrupted acceptance of payments and prevent delays in paying for the services of third-party enterprises so that unforeseen situations or shortages of any items or products do not arise. The organizational structure of the hotel has its own characteristics. We are talking about human relationships: the overall atmosphere and guest service depend on the quality of contact between staff.