Company 4Service: employee reviews

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

In modern realities, people are looking for an additional source of income. It takes a lot of effort to find it. The fact is that some unscrupulous customers take advantage of the position of the applicant and use fraudulent methods of earning. The first sign of a scam is making an advance payment before starting cooperation. In normal companies, when hiring, they do not charge money from the applicant.

Many employers offer favorable working conditions that meet the needs of potential employees. For example, the time to go to a part-time job is only 3-5 hours. If you add up the number of exits per week, you get a pretty good amount. Reviews about working at 4service indicate that the company offers favorable conditions that allow you to combine additional income with other activities. Whatwhen it comes to pay, most people are happy with it.

Judging by the feedback from 4Service employees, you need to be careful when applying for a job. What is the reason for this attitude? The fact is that there are many conflicting opinions about this company on the Internet. Someone writes about good working conditions and timely payments, others notice minor flaws, and still others claim that the company does not comply with the work regulations at all. Based on the opinions and reviews reviewed, the reader should have a concrete impression of the 4Service marketing company based on employee reviews.

What useful functions does the company perform

Due to the rapid development of stores and supermarket chains, there is a demand for quality service by staff. After all, it is from the work of employees that the overall impression of the company is formed. Any leader wants his company to be distinguished by high-quality and high service. To achieve this, it is necessary to monitor employees on a daily basis and improve their professional skills. To do this, it is necessary to conduct monitoring, which will allow you to check the quality of the work of employees.

Of course, superiors perform their duties and monitor employees, but this does not always help to identify problems. In these cases, executives turn to marketing agencies for help and hire mystery shoppers to view the work of employees from the outside. This method helps to identify the causes of direct and indirectproblems, unscrupulous employees and other shortcomings. Based on the information received, a general opinion is formed about the work of the staff.

The customer is always right, or The view from the outside

All entrepreneurs, businessmen, executives and directors want to make good profits. To do this, it is necessary to satisfy the needs of the client. That is why such increased attention is paid to the quality of service. As a rule, word of mouth operates in Russia, through which the rumor about a particular institution spreads very quickly. Unfortunately, the trend towards poor customer service continues to grow steadily. Whether this is due to low-quality suppliers or unorganized work of the staff, 4Service helps to find out. Feedback from service workers is an excellent marketing tool that shows high efficiency. Favorable cooperation leads to high results. This is the purpose of monitoring.

The role of a mystery shopper

The 4Service company (reviews of employees testify to this) plays a big role in the issue of the proper organization of working personnel. The role of a mystery shopper is an ordinary person who soberly evaluates the work of store employees. Based on the information received, the current manager takes measures to improve the service. In today's market conditions, a good company should look not only for the presence of an excellent assortment, but also for the quality of service.

The Mystery shopper method allows you to track the work of personnel at each stage of the production process. Reviewsemployees about the company 4Service are controversial. People's expectations are not always justified. For the employer, the very assessment of the institution is important, the opinion of the employee is taken seriously.

A mystery shopper is an ordinary person who sees the main problems of the store. He checks the availability of the necessary assortment on the shelves of the store, the condition of the retail space, the work of the staff, its friendliness, product knowledge and general competence. All these important tasks are solved by a person who is commonly called a mystery shopper.

Who can become a mystery shopper

In fact, almost everyone can act as such an employee. Moreover, in connection with the development of such programs as "Revizorro" and "Magazzino" on the TV channel "Friday", checks have become very popular. People began to understand that the overall assessment of the establishment also depends on the quality of service. Feedback from 4service employees plays an important role in this matter.

A person has the right to act as a secret visitor and evaluate the work of the institution. The marketing company provides all the necessary conversation scripts. A detailed plan helps to identify specific problems and shortcomings of the store. All this data is transferred to the director of the company, after which measures are taken to eliminate problems. Important: a marketing company requires quality work from a mystery shopper. Unscrupulous and negligent attitude to checks is a direct indicator of poor quality work.

Terms of cooperation

The job "mystery shopper" isquite popular. A job seeker can find an advertisement for recruitment in a marketing agency on bulletin boards. The employer offers simple conditions: to check outlets for unscrupulous service in the role of an ordinary buyer. A person is provided with a conversation script that allows you to check the operation of a service or outlet as efficiently as possible.

The inspector has a camera or a gadget with the function of photo and video shooting, a voice recorder. After checking the outlet, the person provides the verification data to the employer. In this case, all points of the scripts must be observed, otherwise the marketing agency has the right not to pay the employee wages. Reviews about 4service are controversial. This is due to poor-quality work or an unscrupulous customer - a moot point. Most people leave negative feedback about the agency.

Work Schedule

Marketing agency 4service, according to employees, offers favorable working conditions: two or four trips a week with a visit from 3 points. The whole job can take up to 3 hours a day. It turns out a profitable part-time job for students. Usually the work is temporary, but it also happens that a person makes it his main activity. In this case, the secret agent must have an excellent reputation, excellent professional skills and experience.

In order to have a good income, a person cooperates with various marketing agencies. ATIn this case, the employee devotes much more time to the activity. Feedback from employees about 4service suggests that checks should be treated with full responsibility. Of course, if a person does an excellent job with his duties, he receives a good reward. Feedback from employees about 4service often has a negative connotation. However, there are also positive aspects. Of course, the reputation of a marketing company must match the high quality of service.

Wages

Wages, as elsewhere, depend on the level of professional skills: mystery shopping services are no exception. The salary of a beginner is 180-250 rubles. Depending on the checks made, the employer has the right to increase the cost. Beginners are given fairly simple tasks that do not require special skills and abilities. Traditionally, these are simple checks that focus on the quality of the work of the staff. These can be grocery stores, Internet sites, cafes and restaurants. Reviews about the 4service employer indicate that the company offers interesting jobs.

For a check where a secret agent makes a full-fledged audit, he receives 300-400 rubles. It can be banks and insurance agencies. Before the visit, the person studies the marketing plan of the organization, the service plan. Must be followed: service and sales rules, merchandising standards. Feedback from employees about 4service says that during the process of inspections they acquired knowledge in the field of service, studied the marketing plan and the quality of products. As a result, they can independentlyidentify flaws.

Secret agents who perform voluminous tasks receive from 500 rubles for one check. Of course, there must be professionalism and a clear understanding of the subject of research. For example, a test drive of a car in the cabin. Not only should a person have an excellent understanding of the quality of the services and goods provided, but also evaluate the work of the staff by asking leading questions that do not arouse suspicion from the outside. Marketing companies highly value good employees who are able to perform quality checks. Reviews about 4service contain not only negative, but also positive characteristics.

Payouts. Dissatisfied feedback from employees

If a mystery shopper performs high-quality and effective checks, he has the right to demand good payments for the work done. However, this does not always happen. Feedback from 4service employees (mystery shoppers) is controversial. There are a lot of reviews about the company on the Internet, which are full of complaints from former employees. People note that payments from the company have to wait a long time. The situation is overshadowed by the fact that many employees feel very insecure, being in the role of a secret inspector. There are negative reviews about the 4service coordinator.

Waiting for payments significantly lowers the status of a marketing company. People are dissatisfied with the fact that there is a strict instruction, for the slightest violation of which the agency does not pay bonuses. In large cities, the situation is exacerbated by the fact that manymarketing companies simply lay off new employees, because there is always enough contingent willing to earn extra money. The 4service company and the feedback from employees in St. Petersburg fall into the same category. People are unhappy that the company puts forward the most stringent requirements for employees.

Good points

There are many positive things in the reviews about working at 4service. Employees note that thanks to the vacancy they received a good additional income. At the same time, they work long enough, which indicates good working conditions. They note that the quality of service is constantly improving. This motivates cooperation. The work of a mystery shopper is especially liked by people who want to see high-quality service. Unfortunately, in many stores it leaves much to be desired. The task of workers is to solve these problems. Understanding this has a positive effect on cooperation.

Quality work depends on the goals set, as well as on the general understanding on the part of the employer and staff. A good specialist who performs quality checks is highly valued in the service market. The task of a good marketer is to interest the employee in further mutually beneficial cooperation.

Reviews about the 4service employer are often positive. People like that they do secret checks and get rewarded for it. There is an opportunity to go to the cinema, to the cafeteria or clinic. The company pays the visitor's expenses. Of course, such work requires responsibility,the employee must have an idea about the subject of the study.

Who shouldn't be a mystery shopper

The idea of an easy part-time job attracts job seekers. However, the work of a mystery shopper has many specific aspects that not everyone can handle. And reviews about 4service confirm this. Before starting work, the employee is offered to study the objects of verification, prepare all the items (voice recorder, camera, pen, notepad). The quality of the work depends on the level of understanding of the topic and the task. If an employee comes to a car dealership but does not know anything about cars, this will cause negative emotions on the part of the staff.

Moreover, the mystery shopper must also show acting skills: store employees should not guess about his true tasks. To some, this work seems quite interesting, but it will not suit those who:

1. Not sure of myself.
2. Does not want to develop in the field of marketing research.
3. Not following the plan.
4. Does not like shopping.
5. Does not want to show staff errors.

Overall impression

In general, reviews of 4service in Russia are negative. The company makes excessive demands, but does not always comply with its regulations. During the review, the mystery shopper must not only do a good job, but also retain the role of a regular shopper. Otherwise, the check will be considered failed. It turns out that a mystery shopper is a complex and responsible vacancy. Not everyone is up to this role. Perhaps that is whyshe has mixed responses from most applicants.