Introduction of BPM-system. BPM class system

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

BPM systems are something new and unknown. However, this is just us. In Western countries, technology is not complete without these business applications. BPM system is the effective functioning of any organization, which depends on the harmonious interaction of its operations. Lack of a smooth flow of information, unrecognized downtime and problems, or a high number of manual actions by employees leads to a decrease in the quality and low efficiency of the organization. The ability to automate and optimize processes becomes a key factor for a BPM system to successfully compete in the market. In response to these needs, BMS developed the BPM system. It consists of a set of modern and flexible solutions that provide extensive automation and monitoring of business processes in the enterprise.

What is the BPM platform: system overview and its special features

This is the central "engine" that processes business processes and integrates with the IT environment. The BPM platform is a BPM class system based on the widely accepted BPMN 2.0 standard. Depending on thebusiness needs of the enterprise, the platform is equipped with an unusual engine:

1. Graphic tools that make it easy to model business processes in BPMN 2.0 and create various forms.
2. Filling out a form by a user, sending a notification via an email system, ordering a task to an external system such as creating or archiving a document can be part of the process.
3. The BPM platform is also equipped with reporting tools that measure and support the many processes that end users perform.

Because the market economy has come to work directly with the client, trying to bypass intermediaries, this BPM system is very beneficial in light of new market barriers.

Business process automation

Reduction in business technology to the point of Time-To-Market, supporting business development, allows easy and fast adaptation to current needs without the involvement of IT developers to reach a new level of functioning. If we compare BPM systems, then preference should be given to the one that has more package systems for working with personnel, processes, and more, depending on the field of activity. Compared to manual control, the automation system makes doing business easier in every sense:

1. Significant reduction in operating costs by automating tasks previously performed by employees and measurements that provide precise process optimization - all thanks to the implementation of BPM-systems in the enterprise.
2. Improve customer experience by speeding up the service process and reducing human error. Automation means practiced movements according to the same patterns. This means that the BPM class system reduces the cost of eliminating human error.
3. Long-term contract security through easy integration with external systems and the use of open technology standards such as BPMN 2.0.

In addition to the established principles of work, some owners and creators of technology compare BPM-systems with the rest, and pay special attention to CRM. This is the very system that a large corporation cannot do without.

What is dynamic case management?

Dynamic case management uses business process management solutions that lack a clear path to problem solving. The system aggregates all case-relevant data, including people, companies, events, incidents, and issues, and processes them as they occur as new ideas and patterns are identified. Its purpose is to help you improve your efficiency and make more informed decisions that your CRM and BPM systems have to offer.

Also, the technology is called advanced case management. The system requires employees to use the contextualization of related data and allow the system to automate and optimize processes. Since they do not follow a repeating pattern, the technology includes uniqueworkflows and elements.

Recently, DCM has become especially popular - an analogue of the main system, which also works on the basis of data processing and profitability indicators of enterprises and its data. Is DCM a new thing? Not really. DCM applied in business inspires practical approaches to practical applications in clinics and law firms. The excitement around DCM today is due to its adoption by businesses driven by mature processes such as:

• flexible management;
• iterative development;
• new technologies such as cloud computing and machine learning.

However, the BPM business performance management system is more profitable than its counterpart. It has already been implemented, applied in practice, tested.

Dynamic case management and business process management

What is the difference between DCM and BPM? Both apply to process-based management, but that's where the similarities end. Strictly speaking, since DCM is a business process, it is a subset of BPM. It refers to predictable occurrences that are considered by a systematic approach to an efficient business process and help the company achieve its goals. BPM business process management system is different from DCM.

It is that processes are "indomitable" - that's the DCM problem. Rampant case - it does not follow a predetermined stream; can be a unique client request that must be placed even if it breaks your value chain.

Conversely, structured use cases are easily addressed by the BPM process. For example, an employee's mentor may be engaged in a step-by-step procedure that is reused through recruitment. Frame resolution frequency can also be improved with BPM.

Another good difference here is that BPM is product oriented while DCM manages information. BPM helps address product-based service requests. Therefore, a BPM system for logistics tasks is highly valued. Employees who are forced to always use information in business use processes that are blocked by product specifications and recommendations.

On the other hand, information-driven DCM empowers workers to make an informed judgment based on the data they collect from the requester and the company's knowledge base. In short, a service request is placed in a context based on the merit of the use case and the available data. In a customer service desk where BPM can quickly resolve frequently asked questions, DCM can address unique information issues without the need for escalation.

What are the benefits of DCM?

There is always a risk of creating gaps between what customers want and what your specialists can provide based on the collected criteria for assessing supply and demand if you stick to structured processes:

1. Hyperconnected by social media and mobile access – today customers expectinstant gratification and real-time reactions.
2. What happens when your standard procedures can't address a unique query? The loss of customers begins, for whom reality is important, not information processing.
3. Special internal requests can also disrupt regular business processes. For example, an urgent task is ignoring high-value workers because they are busy on the current project.

DCM, unlike a BPM system, allows your workers to maintain, sell, manage clear technology paths to meet customer needs with accuracy, consistency and efficiency. It also makes it possible to quickly resolve internal processes, adjust deadlines, and personnel and resources are quickly distributed to those places where they are needed most.

In general, companies in highly competitive and volatile industries such as technology, consumer electronics and entertainment use DCM in their daily operations to stay in the market. However, knowledge of CRM and BPM systems also helps in competition - you should stay afloat when the business is undergoing changes not from the best side. And in these cases, it is reasonable to redirect activities, using both technological systems as an innovation in solutions.

Is DCM the future of BPM?

Will DCM replace BPM? No, for the reason that structured business processes are not going anywhere. Standard procedures such as administrative tasks, regulatory compliancerequirements, participation in a market economy, structured projects, other repetitive activities will always be vital to a company's daily operations.

But DCM, as the future aspect of BPM business process management systems, will grow in its respectability. Now there are great BPM systems like bpm'online which is both DCM adaptive and people oriented.

What is the best BPM that also supports DCM?

DCM-integrated BPM systems like bpm'online studio give you more options for handling both internal processes and unique cases. Companies tend to experience process-related issues due to technological disruptions and external crises.

Sometimes they can overlap, as in the case of a new programming language that affects your current development milestones. So, with a single platform that centralizes workflows, data and actions, you speed up your response time and get your key operations back on track. In particular, knowledge of CRM and DCM-enabled BPM systems helps provide tools to help you manage both BPM and DCM processes.

What BPM tools do bpm'online studios offer?

The Bpm'online system allows you to organize the whole range of BPM processes from modeling, execution, monitoring to analysis:

1. Process designer. You can model process flows with built-inelements, configure data processing, and call external services. It also contains search and process validation elements to fine-tune the BPM-based model.
2. Library of processes. Rich database of industry standards based on best practices that you can use to get started with your modeling. You can customize the templates according to your exact specifications.
3. Monitoring and analytics of processes. Allows you to monitor certain process performance metrics such as duration, average execution time, and maximum and minimum values. You can visualize metrics on custom dashboards and quickly identify bottlenecks in your process.
4. Several processes. The BPM tools are driven by the powerful bpm'online engine, which allows multiple processes to run simultaneously at optimal system performance. This is ideal for companies working on multiple projects at the same time using shared resources.

The ideal business assistant will also be able to adapt to any direction of the company, regardless of its size and capital.

What DCM tools do bpm'online studios offer?

The Bpm'online program is also intended for managing unstructured processes, just like the main ELMA BPM systems. It can identify contextual patterns and use the best path, suggesting the correct sequence of actions to achieve the bestresult. This capability allows you to automate dynamic cases, greatly increasing the flexibility and efficiency of your business operations, no matter where the company is stuck or stagnant. These tools guide the case management:

1. Case designer. You can set up key steps and steps in the process, as well as drag and drop or duplication tools, arrange the sequence as needed.
2. Case analysis. The results are analyzed for weaknesses or inconsistencies, helping you to further improve business processes.
3. View of the engine. An intuitive interface helps you focus on key data while providing a clear, step-by-step path to achieve the best result.

Besides the ability to process BPM and DCM processes, bpm'online studio also provides the following key features:

• System developer to customize the app.
• Kernel configuration. Embedded tools help you manage employee profiles, centralize customer data, and streamline messaging across all departments or branches of the firm.
• Mobile application. Access data and features from Android, iOS and Windows Phone devices.
• Security and administration. Features multi-level protection against unauthorized access.

You can also restrict the rights of users and groups of people to grant or deny access to sensitive data. These moments are key whena person who has recently taken a job should not be trusted with information that could compromise the owner of the enterprise. You can install the solution and “remember” it inside the system. After any time, it can be canceled or "cleared" their data structures, and then the employee will be able to access information from anywhere in the world.

What is worth knowing about business systems?

DCM helps you solve unique problems immediately, while BPM helps you manage standard internal processes. Both process-based approaches are critical to the day-to-day operation of a company. Therefore, getting a DCM-integrated BPM like bpm'online that can handle both types of cases allows you to guide your business towards more stable, predictable and manageable processes, even when you encounter unique cases every day.

Business decision makers are also discovering that BPM offers a systematic approach that improves a firm's business processes, providing a competitive advantage in a crowded marketplace.

When processes change, they affect how employees interact with each other. BPM can synchronize these business processes with customer needs and assist decision makers in planning, monitoring, and utilizing company resources. When applied correctly, BPM improves productivity, reduces costs, and minimizes errors. If the VRM isto have any meaningful effect, it must be fully accepted by all parties and members of the company as an independent and common resource at work.