Working in a hotel and a hotel: features, responsibilities and recommendations

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Today the hotel business is flourishing not only abroad, but also in our homeland. Given this, it would be quite logical to consider this environment as a potential place of work. What vacancies exist here? What are the responsibilities of working in hotels? And who do they even take there?

Who is needed at the hotel?

Each hotel is unique in its own way, and therefore it is quite difficult to talk about them in general terms. At the same time, their individuality is manifested not only in the interior or in the sophistication of the rooms, but also in the kind of staff working there. For example, if a small hotel can manage with an administrator and two cleaners, then the staff of a five-star hotel can include up to 50 specialists.

And yet, despite all the variety of vacancies, among them there are those that are in demand the most.

Hotel manager

The administrator is the first person after the manager or general manager. He is responsible for almost everything in the hotel: settling clients in rooms, organizing work schedules, purchasing the necessary equipment, resolving conflicts, and so on. Frankly, this is the mostdifficult job in a hotel, and therefore the highest paid.

The main problem is that getting a job as an administrator is quite difficult. Especially when it comes to large hotels or hotels. Management understands that a poorly trained employee can make a mistake at any moment, which will jeopardize their reputation. Therefore, they prefer to appoint only those specialists who have experience in the hotel business to the position of administrator.

In addition, this type of employee must have the following qualities:

• Sociability, as working in hotels implies continuous communication with customers.
• Organizational skills, because most of the administrator's duties are related to setting and adjusting tasks for the staff.
• Ingenuity - nowhere without it, as non-standard situations will constantly arise out of the blue.

Sometimes owners make additional demands on applicants for the position of administrator. For example, they may only hire people with higher education or weed out those candidates who have poor diction.

Reception

Most hotels have a reception at the entrance - a separate area designed to meet guests. It is here that customers first turn to book a room or find out the necessary information about the services of this institution.

Most often in small hotels, the administrator sits at the reception. Butexpensive hotels, on the contrary, prefer to hire separate staff for this position. This is due to the fact that their reception area allows much more visitors to pass through, which justifies the additional cost.

Working in a hotel at the reception does not require higher education. However, in order to get a job at this place, you must meet the following requirements:

• Have excellent diction and manners.
• Be presentable.
• Know English at a conversational level (this is due to the fact that some hotel guests may be foreigners).

Hotel maid job

Every hotel has its own maids. After all, it is these employees who are responsible for the cleanliness of the rooms, as well as their improvement. However, it should be understood that the duties of a maid go far beyond a simple cleaning lady.

In particular, the following tasks fall on her shoulders:

• Maintaining order in the room: wet cleaning, dusting, changing bed linen, disinfecting the bathroom and so on.
• Checking the material base. The maid without fail inspects all the furniture and objects in the room in order to make sure of their integrity. The same goes for electrical appliances, showers, locks, and so on.
• Control of some paid services. For example, in order for a guest not to be left without drinks, she should look into the minibar daily.

And this is just a small list of those responsibilities that work in a hotel (hotel) is fraught with. Shouldnote that the management of such institutions can implement their own services. For example, some prestigious houses provide laundry and ironing services. In this case, the maids enter the rooms every morning, collect specially left clothes, and in the evening, after a thorough cleaning, return them back.

Doorman

Any self-respecting hotel has a few doormen on its staff. These workers are primarily responsible for meeting customers at the entrance to the building. They should greet visitors and politely open the door for them. If necessary, they are also obliged to answer all the questions that have arisen or indicate the path to the reception.

Besides this, working in a hotel can turn into the following tasks for a doorman:

• Assist guests with luggage loading and unloading.
• Call a taxi.
• Providing information about attractions, places to walk, shopping, and so on.
• Help with parking (in expensive hotels there is a separate category of employees for this).
• Reception of letters, calls and documents from guests.

Who else is needed at the hotel?

Work in a hotel is multifaceted. Therefore, in addition to all the above positions, there are other, no less popular speci alties. Let's take a quick look at them:

1. Cooks. Most hotels offer their customers the opportunity to eat within the walls of their establishment. The cuisine here can be both trivially ordinary (scrambled eggs, oatmeal and black coffee), and verygourmet (French, Italian, Oriental dishes). However, any of the options requires the presence of your own chef and his assistants.
2. Dry cleaning workers. Prestigious hotels prefer to use their own laundry, as it is much cheaper to maintain than to use the services of other companies.
3. Movers. They are needed both to perform the usual tasks of the hotel (receiving linen, food, household chemicals), and to help guests (delivering things to the room).
4. Economists. The more prestigious the hotel, the greater its profit. Therefore, management often recruits an entire economic department: personnel managers, marketers, PR people, accountants, and so on.
5. Support staff. In order to get ahead of their competitors, hotels often introduce additional services into their service. Therefore, it should not be surprising that some of them are recruiting massage therapists, fitness trainers, experienced guides, translators and so on.

Features of working in the hotel business

The main feature of this work is that each employee is responsible not only for himself, but for the entire team as a whole. After all, any mistake falls as a dark stain on the reputation of the institution, thereby endangering all its employees.

Besides, work in hotels in Moscow, as, in principle, in any other large city, requires perfectionism. This is due to fierce competition, which allows only those institutions to survive, whose employees perform their duties for five years.plus.

Working in a hotel: reviews and recommendations

In general, much depends on the specific place of work. For example, in some hotels, the staff is more than satisfied with the working conditions and salary, in others, on the contrary, no one stays for a long time. Therefore, experienced people are advised to thoroughly study the future place of work before going there for an interview. For example, you can find reviews of employees who have already worked there on the Internet and check them. But, of course, if we are talking about a presentable expensive hotel, then for the most part reviews of such establishments are usually more than positive.

Another important point is the knowledge of English. Now more and more employers indicate this item when recruiting. Therefore, if you want to get a job in a prestigious hotel, then start learning a foreign language in advance.