"EuroAuto": feedback from employees and customers, services, products

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

It is difficult to find motorists in Russia who would not have heard anything about the EuroAvto company. From the reviews left by avid motorists from a number of cities, including Moscow and St. Petersburg, you can get a lot of information about the activities of this company. Most of the responses are positive. Representatives of the company believe that this is quite natural - the company has been operating in the domestic market of auto parts and after-sales service for 24 years and is one of its leaders.

Auto parts are a necessary and always in demand product for car owners. An important point: the cost of original parts for cars is quite high, so some vehicle owners prefer to purchase cheaper components obtained after disassembling a used car. The company offers its customers a wide range of both new and used parts.use. If you believe the reviews about EuroAuto, this is the main reason for the company's popularity among motorists.

What the company does

In 1994, the EuroAvto company began to operate in the Russian market. The first branches of the enterprise were opened in St. Petersburg - it was in the North-Western Federal District that the company was first known. In a fairly short period of time, the company managed to achieve impressive results and achieve real success in its niche. In their reviews, the employees of "EvroAvto" attribute all the merits to the management of the enterprise, leading a competent policy for the development of their business.

The company adheres to a number of principles, building mutually beneficial relationships with partners and customers. This helps it expand and maintain its rightful place in the industry.

In addition to sales of new auto parts and used parts, EuroAuto provides services for comprehensive diagnostics and car repairs in St. Petersburg and Moscow. In the services of the company, replacement and adjustment of all systems of a passenger car and a truck are carried out, body repairs, painting and painting work are carried out. In addition, at EuroAuto service stations in the Russian Federation, according to reviews, you can undergo a scheduled inspection, use tire fitting services and wash the car outside.

In 2018, the company launched a program to restore cars after an accident, including making payments for OSAGO and CASCO with the support of partner insurance companies.

Company structure

For todayday under the EuroAuto brand, they operate:

• Several warehouses with new products and car yards in Moscow, St. Petersburg, Veliky Novgorod, Vyborg, where you can find the necessary spare parts for any foreign car.
• 15 service stations in St. Petersburg, including one specialized service station for trucks and one service in the capital.
• Many points of issue of goods for foreign cars in all regions of Russia.
• Destination delivery of products not only across Russia, but also transportation of ordered parts to Kazakhstan and Belarus.
• Central warehouse in the Leningrad region and a network of warehouses in several regions (Yaroslavl, Vologda, Nizhny Novgorod, Voronezh and other regions).
• Training centers for technical staff, purchasing managers, sales assistants.
• Corporate and wholesale customer cooperation departments.

In reviews of spare parts in EuroAvto, buyers often note the high quality of products. The employees of the company themselves confirm the huge range of products offered. According to rough estimates, in the warehouses of the company, the total area of which exceeds 50 thousand square meters. m, placed several million parts for foreign cars of different models. In their reviews, EuroAuto employees often complain that it can take more than half an hour to find one spare part, and it takes at least 15 minutes to get to the end of one of the warehouses - it's hard to imagine how large this enterprise is.

Firm Services

Company "EvroAvto" offers consumers to choose the necessary parts among a variety of spare parts for foreign-made cars. In addition to components for repairs, the assortment of stores includes a wide selection of oils, antifreezes, car cosmetics and related products.

EuroAuto cooperates with small enterprises and large legal entities on separate and no less favorable terms. For buyers who purchase large volumes of products, the company offers discounts and the opportunity to purchase parts at wholesale prices. Each commodity item offered in stores for sale has passed certification and the corresponding quality control procedures in accordance with the standards established in Russia.

As already noted, EuroAuto buyers have the opportunity to order a new part or purchase a spare part after disassembly. As for used parts, the company guarantees their decent quality, goods are only in good condition. After all, machine parts wear at different rates, so some of them may fit exactly the same make and model of car, but at the same time they will cost much less.

EvroAvto car services deserve special attention. In reviews of branded service stations, customers note the professionalism of experienced and skilled craftsmen. Each of the service points offers a full range of diagnostic services, works are carried out to repair the body, engine, running gear, vehicle transmission, etc. For each spare part purchased inEvroAvto stores of the Russian Federation, according to reviews, a guarantee is provided. Most customers do not want to bother with repairs and prefer to contact the company's service stations. The quality of their work, judging by the responses, is at the proper level.

Benefits available to EuroAuto customers

Before the car owner who applied to the company, a lot of opportunities open up. Having visited at least one of the EuroAvto stores or service stations, many cease to doubt that this company has practically no worthy competitors. Here you can buy the necessary spare part and repair your four-wheeled "friend", but that's not all. Each client of EuroAuto can:

• get advice on the selection of original or alternative spare parts for foreign cars of several hundred models;
• select the missing new parts or find the right solution for you from the used range;
• find the right spare part online by name, article in the manufacturer's catalog, car number or brand;
• find out the information of interest on the selection of parts or repair of the car from the employees of the contact center "EvroAvto" by the phone number listed on the company's website;
• pick up the desired component at the nearest chain store or order spare parts online;
• install the purchased part at any of the EuroAuto service centers in St. Petersburg or Moscow, receiving a guarantee for a longer service life;
• take part in a discount program that allows you to enjoyfavorable discounts when buying or installing auto parts at network branches and service points;
• Regularly receive SMS notifications about current promotions and special offers.

The priority direction of the company's work is the sale of spare parts. The choice of parts for car repair is amazing: the assortment includes engine components, suspension, ignition, transmission, cooling, fuel, brake systems, etc. The assortment leaves no chance not to find a suitable part. If you don’t have the one you need among the new parts, you can find quality used products for any car, taking into account any budget.

Company "EuroAuto", according to employees, officially cooperates with representatives of several dozen manufacturers of automotive parts. Due to this, the company's customers can be 100% sure of the quality of the purchased products and the absence of counterfeit products.

Online

On the official website of the company "EuroAuto" (not to be confused with the Moscow company "Euroauto Rus"), according to employees, all information about the range, services, prices, promotions, etc. is regularly updated. get acquainted in detail with the activities, catalog of services and products at any time convenient for the user.

The company's website is an advanced web service, which is conveniently structured into several thematic sections. Each of them provides information that is of interest to visitors most often. The main categories here are descriptionactivities of the EuroAvto company as a supplier of auto parts for foreign cars and a network of car service stations engaged in the repair and diagnostics of cars and trucks. Convenient product search on the site eliminates the need to come to the store. Therefore, the portal fully justifies its purpose.

Quality of Service and Recruitment

Employee feedback on work at EuroAvto leaves mixed impressions. Some users believe that in our time it is difficult to find a more responsive and fair management, while others argue the opposite - supposedly it is impossible to work in the company, the staff is selected according to strict requirements, and the difficult working conditions do not at all correspond to the salary.

One way or another, but since 2011, EuroAuto has a quality control department, the purpose of which is to unite all departments of the company and establish common standards for the activities of employees. This structure pays special attention to the consideration of customer requests, including complaints, suggestions and commendations. Representatives of the EuroAvto team in reviews often indicate that over the past couple of years there have been much fewer dissatisfied customers. This, in turn, is a direct confirmation that the quality control department is not just a formal link, but a useful management structure that does everything necessary to improve the level of service.

You can order a call back on the company's website. Operators of "EvroAvto" communicate with customers -professional managers who will provide the necessary consulting support, accept an order for the delivery of auto parts or reserve parts for a certain period. Operators have up-to-date information on the stock availability of goods specified in the catalogs, including new or used auto parts for foreign cars.

Delivery: timing and cost

EuroAuto assortment is available not only to Russians. Residents of Belarus and Kazakhstan can order goods. In particular, we are talking about such product categories as:

• engine oils;
• fasteners;
• deflectors;
• batteries;
• muffler corrugations;
• new and used tires
• cast wheels;
• related products;
• repair tools;
• technical fluids.

Delivery is carried out either to the representative office of the company in the regions of the Russian Federation, or to the terminals of the carrier company. An important point: shipment of the order is possible only with full prepayment for the goods, and therefore you can find a lot of dissatisfied reviews about the EuroAuto online store. According to the company's rules, a customer who receives a defective product or encounters a long delay in the order has the legal right to return his funds, but in practice, employees are reluctant to return funds, delaying time and citing the responsibility of partner transport companies.

Within a maximum of two to three days from the date of payment for the selected spare part, the order is packed and transferred to the delivery service. If the buyer is located in a locality,remote from the point of issue, the paid part is transferred to the carrier company. Some items have certain delivery time limits. These include interior linings, windshields, rear and side windows, soundproofing materials, mechanical and electrical sunroofs, etc.

The cost of delivery is calculated depending on the value of the order, in some cases, transportation is carried out at the expense of the company. All that is required from the buyers is to fill out a simple form on the EuroAuto website. According to customer reviews, this formality takes a couple of minutes. You need to specify your data (full name), contact phone number, locality and address of the point of issue from the drop-down automatic list.

To arrange transportation of the selected order to any Russian city or outside the Russian Federation (to Kazakhstan or Belarus), in addition to the previous electronic form, you will have to fill out another one. The buyer has the opportunity to choose a verified carrier. The EuroAuto store, according to reviews, most often cooperates with organizations such as:

• "Baikal Service";
• RATEK;
• Ur altransservice;
• Business Lines;
• "PEC";
• Aviamir;
• "Baggage";
• "Energy";
• Severtrans.

If the client prefers self-delivery to the services of carriers, then the intention to pick up the product from the warehouse in St. Petersburg must be reported in advance. According to most reviews, EuroAuto in Moscow sends auto parts within one or a maximum of two days. Without delay, as a rule, it costs within St. Petersburg. Delivery to remote corners of Russia, Kazakhstan and Belarus takes on average from 7 to 20 days. Every year the logistics service of the company develops, and the number of points of sale in the country increases. EuroAuto ensures the availability of quality auto parts in all regions, becoming closer to customers.

Car wash

Like any other vehicle service stations, EuroAuto services do not accept dirty cars for repairs. If the car needs to be washed, the client is offered the budget service "Technological shower". Its cost is fixed for owners of cars with any body. Spraying is carried out without the use of car shampoo - coarse dirt, ice, snow, road dirt, etc., which makes it difficult to inspect the body and diagnose the car, is eliminated by a powerful stream of water.

In addition to the "Technological shower" service, other types of car wash are also available for everyone:

• Economy It differs from technological douche using shampoo. Body drying not included.
• Standard. In addition to the bodywork, rims, tires and wheel arches, doorways, carpets are washed in the car and external drying is carried out.
• Luxury. This is a complete cleaning of the car, including an external complex wash and cleaning the interior with a vacuum cleaner, cleaning plastic elements and removing stains on the windows inside the car.

Judging by the reviews about the EuroAuto service, the quality of the wash at affordable prices impresses customers. Additional services that are enjoyedpopular:

• "Antirain". Glasses are treated with a special composition that allows you to maintain visibility on the road during precipitation. Moisture collects into round drops, which, under the influence of air flow, roll off the glass.
• "Liquid Wax". This is the most inexpensive way to improve the appearance of the car, for example, preparing it for sale. Coating with a special solution guarantees not only the gloss of the surface of the body, but also gives a water-repellent effect.
• "Liquid glass", "Teflon", Ceramic Pro 9H. Unlike previous types of coatings, these are kept on the body for more than six months. In addition, they protect the paint surface from fading, scratches and chips.

In addition to washing the car, EuroAuto offers services for polishing headlights, bodywork and its elements, dry cleaning the interior or a separate segment.

Tire fitting

Any, even if insignificant at first glance, damage to the wheel must be repaired in a timely manner. The guarantor of long-term operation of tires and a comfortable ride is also competent balancing. The safety of the driver and passengers cannot be guaranteed 100% if there are problems with the wheels (for example, cut or puncture, herniation, disk deformation, imbalance, etc.).

That is why the most popular type of car maintenance is “seasonal” tire fitting, which involves the removal of used rubber tires and the installation of new wheels for cars and trucks, as well as, if necessary, their balancing and vulcanization. The cost of work depends on the size of the wheels anddisks, the complexity of the task, the time spent and the number of consumables. The price is determined by the administrator of the EuroAuto service station.

According to reviews, the service provides high-quality wheel and disc repair services. Only qualified personnel work at EuroAvto Service Station. Each station is equipped with modern equipment and tools, but not only this distinguishes the car service from its competitors. Affordable prices in relation to the decent quality of work performed is the main reason for the popularity of the company's repair departments.

Checkpoint repair and diagnostics

Services for repair, diagnostics and maintenance of automatic transmissions are also in demand. At EuroAuto stations, according to customer reviews, specialists are able to solve the most complex and seemingly unsolvable problems associated with the elimination of breakdowns. To replace parts, high-quality components of the original or non-original production are selected. The main principle of the company's car service is a guarantee of quality at a low cost in a short time.

In reviews of the company "EvroAvto" customers are often advised to undergo automatic transmission diagnostics for those who have even the slightest doubt about the correct operation of the transmission (for example, with cloudy, discolored oil, a drop or increase in its level, engine overheating and others transmission failures). The reason for the diagnosis is any indefinite knock, noise, clatter when switching speeds or braking. Operation of a broken boxmay cause damage to other vehicle systems. If you turn to a specialist in time, you can prevent an unexpected failure of the automatic transmission on the road and save a lot on repairs in the future.

Automatic transmission diagnostics involves the following activities:

• checking the level and quality of the oil is the simplest operation in case of an automatic transmission malfunction, which helps to draw a conclusion about the need for repair or unscheduled maintenance;
• testing the electronic control unit of the engine and automatic transmission;
• clarification of the degree of functionality of electrical control circuits when reading codes;
• analysis and evaluation of available indicators using special scanners.

Besides, together with a specialist of the EuroAvto service station, customers have the opportunity to take a professional test drive in order to study the operation of the unit in everyday conditions. This will allow you to find the cause of the breakdown of the gearbox, draw a conclusion about the advisability of performing technical and repair work, establishing control, opening and replacing transmission components.

Automatic transmission overhaul is a complex set of works to restore the functionality of a car's transmission, including disassembly and assembly of the assembly, replacement of the torque converter, gaskets and seals, washing and cleaning of all parts, replacement of broken parts or spare parts that cast doubt on further performance.

The final stage is an oil change. For box overhaulgear shifting "EuroAuto", according to customer reviews, gives a six-month warranty. After all work is completed, a fully serviceable vehicle with a transmission, the characteristics of which are comparable to the new one, is returned to the car owner.

Painting and body work

In St. Petersburg, the repair work to restore the car body is especially in demand, due to the high density of cars in the city. The average car owner has to deal with the problem of damage to the paintwork on the body at least once a year. Car service specialists do not recommend postponing body repairs until later. According to reviews, EuroAuto offers to restore damaged areas at affordable rates and in no case recommend delaying painting work.

The fact is that after 7-10 days after the impact, fragments of the damaged body will begin to become covered with local corrosion. Unnoticed by the owner of the car, rust penetrates under a layer of glossy surface, which ultimately destroys the part. Judging by the reviews, repairs at EuroAuto are not as expensive as in other maintenance services. In addition, many customers note that the restoration of the body immediately after damage requires less cost. Those who call for paint and body work weeks or months after the incident are charged more.

To reduce the labor costs of restoring a car after an accident, it is necessary to responsibly approach the choice of a car service. Many recommend trusting specialistsEuroAuto. According to reviews, body repair begins with the removal of the paintwork and the removal of the rust mesh. Only after that, the service station workers will be able to say for sure whether it is possible to keep the damaged body part or whether it is more expedient to change it.

The website of the company "EvroAvto" contains a phone number by which you can pre-register for repairs. It is very convenient to have the contacts of a car service with you - this is necessary in order to immediately call and reserve for yourself the nearest time for urgent painting and body work.

Without a queue, you can eliminate minor damage to the body in one of the network car services in St. Petersburg, located on the street. Staroderevenskaya. According to reviews, EuroAuto takes into account the interests of customers whose car was damaged in a minor accident.

To remove a superficial scratch, dent, tear or other damage, there is no need to make an appointment in advance. Customers who visited EuroAuto in the Russian Federation, according to reviews, came to the car service without a preliminary call and always solved their problem. Administrators never refuse "urgent" customers and find an opportunity to eliminate minor defects on the body in a few minutes.

Motorists confirm that visiting a service station within the first week after an accident guarantees financial savings through the use of modern partial coloring technology. This type of painting and body repair does not require much time, but only those who are confident inthe absence of even minimal corrosion inclusions on the body. Otherwise, the economical painting technology will become ineffective. In addition, you will have to carry out difficult work to remove rust and preserve damaged parts.

Customer Reviews

After monitoring the comments on the shops and car services of this brand, we can come to a certain conclusion. First of all, it should be noted that there are much more positive reviews about the quality of products and services than negative customer reviews about EuroAuto. In the Russian Federation, this company is considered by many to be the leader of the domestic market. However, the EuroAuto team does not always work harmoniously. There are comments on the delivery time, and the lack of demanded products in stock. In some reviews, customers express clear dissatisfaction with the quality of packaging.

Many car enthusiasts and professional electromechanics cooperate with the EuroAuto company, because here you can find even those parts that have been discontinued a long time ago. In addition, many are trying to save money, so they especially appreciate the opportunity to choose the necessary spare parts from the used assortment. In reviews of EuroAuto, customers often write that purchased original parts after disassembly turn out to be more wear-resistant and durable than new Chinese copies.

Car owners often mention the quality of service. Many of those who live in the capital or St. Petersburg like to be serviced by EuroAuto. For regular customers, discount programs and impressive discounts are a pleasant bonus. For example, whenbuying an engine on the company's website, all work on its installation and adjustment in a car service will be carried out free of charge.