"VTB 24": feedback from employees and customers

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

VTB 24 Bank is one of the largest Russian and European brands in the financial sector. This organization is represented by a wide network of branches throughout Russia. The considered credit and financial institution provides services in the segment of lending, deposit processing, remote servicing, and is actively working with private companies. What do its customers say about the activities of this largest banking brand? How do employees respond to the financial institution?

General information about the bank

Before examining opinions about VTB 24 Bank, employee and customer reviews of its services, let's study the basic facts about the corresponding brand.

The total assets of the financial institution exceeds 2 trillion rubles. The bank was formed on the basis of another institution - Guta-Bank, whose shares were acquired by Vneshtorgbank in 2004. Judging by some public data - with the assistance of the Central Bank of the Russian Federation. In 2005, the Vneshtorgbank Retail Services brand appeared on the Russian market. In 2006, the new bank was renamed VTB 24. Now 100% of the shares of the financial institution are owned by VTB Bank, the main ownerwhich is the state. VTB 24, in turn, has owned the Leto-Bank brand since 2012. This institution specializes in providing "fast loans" - with a more loyal policy for assessing the borrower's solvency, but at the same time with a sufficiently high interest rate. In turn, VTB 24 itself (client feedback on loans confirms this) is characterized by stricter standards when making decisions on loan applications, but at the same time, the bank offers interest rates lower than those set by a subsidiary.

Services

The considered financial institution specializes in providing banking services to individuals, individual entrepreneurs, as well as small and medium-sized enterprises. The VTB 24 brand is represented in most regions of the Russian Federation. Among the most popular banking services provided by the bank:

- mortgage loans;

- RBS;

- leasing of safe deposit boxes;

- making money transfers;

- issuance of plastic cards.

An important place in the bank's activities is the maintenance of payroll projects. Placing funds of individuals on deposits is another key specialization of VTB 24. Customer reviews of deposits characterize the conditions offered by the bank as fully consistent with current market trends - a little later we will study the relevant points of view in more detail.

Development strategy in times of crisis

How does the bank intend to cope with the current difficult situation in the financial sector of the Russian Federation? According to a number of experts, VTB 24 (reviews and comments from top managers of a financial institution that can be found in the media confirm such assessments) is going to participate in the most active way in the implementation of state mortgage programs, as well as initiatives within the framework of state support for car loans.

Thus, the total turnover of the bank during the crisis period, according to analysts, will be high. However, a reduction in the organization's profits is likely to be observed. The bank's top managers expect to ensure further growth of their own network in the regions. An important positive factor in this area of activity will be, according to the management of the institution, the merger of the parent company - VTB - with the Bank of Moscow. The fact is that following the results of this merger, VTB will be able to intensify its presence in the retail segment of the banking market. The VTB 24 brand, in turn, can expect to receive a significant share of the business in the segment of those activities carried out by the Bank of Moscow.

During the crisis period, the management of the considered financial institution expects a decrease in the value of assets based on consumer loans. Regarding mortgage portfolios, as well as those formed in the car lending segment, the drawdown, according to the bank's top managers, will be less due to the institution's participation in government programs to provide citizens with preferential loans in the relevant areas of lending.

Bank reviews

Having studied how things are going in a financial organization in terms of macroeconomic trends, let's consider the specifics of local business processes that take place in it. The main source of information for us will, of course, be reviews about VTB 24 Bank - employees, customers, experts, presented on thematic online portals, as well as in the media.

Thus, we will be able to get acquainted with both the unofficial opinions of ordinary citizens and the official position of certain individuals. The opinions of the financial community about the financial institution in question can be classified into the following main categories:

- points of view evaluating the attractiveness of VTB 24 conditions for deposits;

- opinions reflecting the attitude of customers to the quality of services in the field of mortgage lending;

- points of view regarding consumer loans at VTB 24, as well as car loans;

- evaluation of the level of customer service in the bank;

- points of view regarding the provision of other services by the institution - remote banking, cell rental, money transfers, maintenance of payroll projects.

A separate category of opinions about VTB 24 is employee reviews about working in this financial institution. Let's study the marked categories of points of view, evaluating the activities of the bank, in more detail.

Deposit reviews

What do VTB 24 clients say about their deposit experience? Citizens, if they study the relevant points of view on thematic online portals, try to form reviews on deposits based on 3key indicators:

- interest rate;

- the ability to replenish deposits;

- requirements for the amount of invested capital.

Let's study the information about this in more detail.

As for the rates, the financial institution as a whole is trying to bring them closer to the average market indicators. As the clients of the institution note, there are, of course, more profitable offers on the market, however, VTB 24 is becoming preferable for them due to its scale and the minimum likelihood of leaving the market - due to the crisis or due to the revocation of the license of the Central Bank of the Russian Federation. In addition, according to citizens, it is more convenient to make deposits in the bank in question, since it is represented by a huge network of branches. You can go to any office of a financial institution located in the city and carry out the necessary deposit operations - replenishment, withdrawal, change of any conditions for storing funds.

Mortgage Reviews

The largest segment of credit and financial services - mortgage loans. In it, the bank in question is among the leaders. What are the reviews about VTB 24 on loans issued for the purchase of housing? The appropriate direction of opinion, in turn, is determined by factors such as:

- interest rate on loans - combined with the duration of the mortgage agreement;

- requirements for the borrower's documents, income, field of activity, credit history.

As for rates, it is clear that due to the rather strict policy of the Central Bank of the Russian Federation to provide funds to private financial institutions, they cannotbe low enough to meet the wishes of most customers. The key rate of the Central Bank is now 11%, which is almost twice as much as, for example, at the beginning of 2014. At the same time, this indicator is actually at the level of the crisis of 2008-2009, when the mortgage market, although it slowed down, still continued to develop.

Citizens of the Russian Federation have the right to apply for loans for the purchase of housing within the framework of state programs - in particular those aimed at subsidizing the purchase of new buildings. Bank "VTB 24" (customer reviews of mortgage loans confirm this) is trying in the most active way to ensure that a citizen can take advantage of such an opportunity to purchase an apartment. The bank's specialists explain in detail the requirements for the documents necessary for a person to participate in the relevant state program, for the borrower's income, as well as for his credit history. Based on the opinions that appear online, it is quite difficult to track the statistics of positive decisions on housing programs from VTB 24. However, judging by the fact that there are few negative reviews indicating the bank’s unreasonable refusal to satisfy applications for a mortgage loan, it can be concluded that this financial institution is rather interested in issuing a housing loan to a citizen with a state subsidy, than to decline his loan request.

As for standard housing programs - those that are sold on the secondary market, and therefore, in the general case, they are not issuedon preferential terms - the demand for such, which is understandable, is not too high yet due to inflated lending rates. However, the demand for such loans remains - firstly, because the citizens of the Russian Federation need housing, and secondly, real estate prices in many regions of the Russian Federation are significantly reduced during the crisis period. Therefore, people tend to quickly buy an apartment, albeit at higher rates, while it is relatively cheap. As for the conditions of such loans at VTB 24 (customer reviews of housing loans confirm this), they objectively cannot be the most attractive for the reasons that we outlined above. But in terms of the bank's process for organizing loan decision-making, the financial institution is doing a good job. VTB 24 specialists explain in detail to people the essence of the requirements for borrowers developed within the organization, help to collect the necessary package of documents, analyze available sources for significance when making a decision on a loan application.

In general, citizens are satisfied, first of all, with the attitude of the bank towards mortgage borrowers, they note the interest of a financial institution in issuing a desired loan to a person to purchase an apartment based on an objective analysis of his solvency.

Reviews on consumer loans and car loans

In the segment of consumer loans, as well as loans issued for the purchase of cars, the conditions of VTB 24 Bank, according to Russian clients of this financial institution, are quite consistent with the currentmarket trends, and in a number of segments look more attractive. In general, citizens characterize the brand's lending policy in question as completely fair - both in terms of rates and in terms of requirements for borrowers. Perhaps this is due to the fact that the current demand in the lending market has slightly decreased due to the crisis in the Russian economy - and the bank is trying to maintain it by offering increasingly competitive rates and softening, where possible, requirements for borrowers.

Feedback on additional services

The quality of providing other financial services of VTB 24 - for example, remote banking, renting cells, money transfers, issuing plastic cards, judging by customer reviews, is at a high level. The financial institution offers sufficiently competitive conditions for these services both in terms of prices and in terms of the quality of the infrastructure within which they are provided. In this sense, the bank looks like a modern and high-tech brand, according to its customers.

Reviews on quality of service

For a person who is going to apply to any financial institution on a serious issue - for example, related to the placement of funds on a deposit or a mortgage loan, it can be decisively significant not so much the scale of the bank's activities, but also conditions for certain services, how much is the ratio of the respective brand to its customers. For him it may bemore important is the review that characterizes the activities of VTB 24, which includes an assessment of the competence and responsibility of employees, than a point of view that reflects, for example, the financial attractiveness of banking services. What do people write about the quality of service of their clients by the considered financial institution?

The opinions of citizens are sometimes very subjective. It happens that one person who has visited a particular office of VTB 24 will leave an extremely positive review, the other will leave a completely opposite in emotions. But in general, citizens agree that one of the largest Russian retail brands in the banking segment is trying to keep the brand of the leader - including in terms of customer service quality. According to people, VTB 24 employees show a fairly high competence in resolving most emerging issues, do not stand aside from emerging difficulties, communicate politely, and try to explain the nuances of certain services.

It can be noted that many bank customers note the high quality of online feedback from a financial institution. Apparently, the specialists of this institution monitor the main thematic portals on which citizens express their opinion about VTB 24. A review or assessment of the bank's activities, left by someone and caused a resonance and attracting the attention of the community, is not ignored by the specialists of the financial institution, who, if possible, prepare a response to it - on the same thematic portalor get in touch with a person who left information about the activities of a credit institution. In principle, the brand is not bad, according to many citizens, it works with its customers and in social networks. In this case, the review aimed at evaluating the activities of VTB 24 can be further commented on by those people who encountered a similar problem or observed it directly in the same office referred to in the corresponding message from the person. Often, bank employees also join such discussions, and at the same time try to contribute to resolving the issue.

Job reviews

Reviews on thematic online portals are left not only by the clients of the institution in question. Employees of this financial institution, both current and those who have gone to work in other companies, also actively write about VTB 24. The feedback from bank employees relates to such key points as salary, working conditions, features of corporate culture, career prospects.

In general, nothing unusual, since the employees of most other organizations - and not only financial ones - are interested in the same aspects of professional activity. But what are the specifics of the working conditions offered by VTB 24 Bank? Feedback from employees about the work, of course, is very different and sometimes subjective. Much depends on what the specialist's expectations were from the beginning of his professional activity in this bank. It happens that a person without much work experience inthe financial sector is counting on rapid career growth and high salaries - simply by virtue of the fact that it comes to one of the largest banking brands in Russia. But, as in any other serious organization, in VTB 24 this must be earned. Fortunately, the understanding of this circumstance among employees of a financial institution, judging by the reviews, is generally present.

Working at VTB 24 (reviews on thematic online portals confirm this) is a high requirement for the level of competence, responsibility, professionalism of specialists, their interest in the successful development of not only themselves personally, but also the brand as a whole. Bank employees are primarily trained - special attention is paid to providing the necessary skills for beginners, those young financiers who have just entered the financial market. The acquired skills, of course, enable the bank's specialists to subsequently progress in their work. Therefore, the foundations for further career growth should be laid by the employee at the very first stages of interaction with the brand.

Feedback from VTB 24 employees regarding salaries, working conditions and features of interaction with other employees and management is positive. Again, the status of the brand as one of the largest and most famous in the Russian Federation, which needs to keep the brand of one of the leaders in the banking sector, is again affecting. Including in the aspect of personnel policy.