"Post of Russia": feedback from customers and employees

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Everyone has long been accustomed to the fact that reviews about Russian Post are predominantly negative, company employees are scolded for mistakes and sluggishness, lost parcels and undelivered letters, queues and rudeness. In this article, we will try to figure out what claims the company has been making recently, whether the situation is changing in any way.

About organization

The company itself claims that negative reviews about Russian Post help them change and improve. If almost every one of us knows something about the impressions of the work of this structure on the part of clients, then it is interesting how the employees themselves respond to the work. We will also pay special attention to this topic in our article.

This is a state-owned company that officially operates the national postal network. The head office is located in the Russian capital, recently the company has switched to a macro-regionalstructure. The entire territory of the country was conditionally divided into ten macro-regions, which united all 82 branches according to the regional principle. Currently, the total number of employees is more than 350 thousand people. It is obvious that with such a high number of employees and branches in most settlements of Russia, there are constantly open vacancies for a variety of speci alties.

Why do you enjoy working?

It is worth recognizing that there are very few positive opinions in the reviews of employees about Russian Post. Most employees, talking about the pros and cons of working in the company, immediately note that there are simply no positive aspects, they strongly do not recommend this company for employment.

If you can find any positive feedback, they are associated with official registration in full accordance with labor laws, a regular salary, which is paid in a strictly defined, predetermined period. Naturally, a full social package and a sense of stability are attached to this. Some note that the only positive thing can be called the acquired ability to survive in the harsh conditions of moral oppression from the immediate superiors.

Negative impressions

At the same time, the vast majority of employee reviews of Russian Post are extremely negative.

Depressing for many was the message thatthe leadership of the Russian Post issued an order for the total closure of branches in villages and towns, therefore, this leads to massive staff reductions. All the work that was previously done in small towns is now planned to be entrusted to city post offices, which will significantly increase the burden on each employee, despite the fact that many offices are now frankly not coping. According to reviews, Russian Post employees (operators and postmen themselves) are being persuaded to write a letter of resignation of their own free will.

There are serious concerns that the city's branches simply won't be able to withstand such an impressive load. After all, management seeks to save on everything, employees experience huge overtime, no career growth is expected, additional vacation days for combining several positions are not provided. This creates a huge turnover. Such disappointing reviews about working at Russian Post are left by employees who actually worked or are still working in this company. They claim that the authorities set unrealistic plans, increase output more and more every day.

Management does nothing to somehow motivate employees to work more efficiently. There are practically no prospects for career growth in any positions, while the company employs many retirees, mainly in the senior management, who do not correspond to their positions, simply do not cope with their duties. For example, they cannotsolve basic problems. Broken cars sit idle because no one orders spare parts for them.

According to reviews of the Russian Post in Moscow, there is a catastrophic shortage of employees in the branches, while no one is in a hurry to hire new employees. Instead, only further cuts are planned. In particular, there are not enough employees even to process correspondence, which is received very much. This is one of the main points that Russian Post employees note in their reviews.

In addition, the postmen themselves have to perform functions that are not characteristic of them. For example, instead of correspondence, they have to deliver advertisements from various publications to mailboxes, which turn out to be very voluminous and heavy. At the same time, no one reads it, from the mailbox it immediately goes to the trash can or lies around the porch, littering it. As a result, the work of postmen simply goes to waste.

The fact that the volume of incoming correspondence and parcels is growing every day is noted by employees in most reviews of Russian Post in St. Petersburg and other cities. At the same time, impossible plans are set, as a result, many do not even have time to dine, they have to stay late at work, and in addition to processing correspondence, they also need to serve customers. Nobody pays extra for overtime, although most employees stay one or two hours after the official end of the working day almost every day.

In reviews of the Russian Post in Moscow and the Moscow region, women complainthat they have to carry 20-kilogram parcels for 16,000 rubles a month, from which income tax is also deducted. The management does not give a damn about this current state of affairs, on the contrary, it seeks to cut the already low salary, which many call beggarly. Few people want to work for such a meager salary, and realizing how high the workload is, many simply quit, which is why the company has such a high staff turnover, new employees are constantly required.

Working as a driver

Vacancies for courier drivers are now open in most post offices in Russia. This is a speci alty in which the company is experiencing an acute shortage.

In particular, they are looking for employees to provide express delivery services. The requirements are quite soft: one year of work experience is required (this must be the length of service according to the work book as a driver), the total driving experience must be at least two years. Important conditions for this are customer orientation, good knowledge of the region, a conscientious attitude to one's duties, responsibility and readiness for physical exertion.

According to the reviews of the drivers of the Russian Post, the loads here are really high. The volume of correspondence is very large, and the loaders in most post offices are simply not provided for by the staffing table. So in fact their duties fall on drivers and couriers. In reviews of Russian Post, many of them admit that few people can withstand such a load. Besidesthe salary is relatively low - from 30 to 45 thousand rubles a month.

Checklist

Responsibilities include receiving and delivering mail items weighing up to 32 kg. Work is carried out in a certain area, while parcels and other correspondence should be delivered to the office or the door of the apartment. In parallel, you have to keep all the relevant documentation, work with scales, a mobile terminal and cash.

In their reviews of the Russian Post, drivers admit that the social package is practically the only obvious plus in such work. Relative advantages include work in a stable and large company, registration in accordance with labor laws. For the period of study, the work schedule will be 5/2 from 8 am to 5 pm. Upon successful completion of the probationary period, the schedule changes to two days after two, and the length of the working day increases to 20 hours. The salary is set piecework with a maximum minimum of 30 thousand rubles. It is supposed to work on corporate transport, mobile communications and a fuel card are provided. They promise to pay vacation and sick leave. As employees note in their reviews of work at Russian Post, few people actually manage to overcome the minimum mark of 30 thousand rubles a month, most work for this salary.

Operators

Probably the most common position in thiscompanies - telecom operator. Employees who enter this position admit that they experience tremendous stress due to the heavy workload, the amount of work is often simply exorbitant.

According to the feedback of telecom operators at the Russian Post, a blockage forms almost every day. Letters and notices from the traffic police, tax and court notices are received in large numbers. They must be received, sorted, registered on a computer. At the same time, you also need to process returns, you have to work almost without lunch.

At the same time, the management fines literally for every fault. For example, for one day of delay in a court notice, a fine of five hundred rubles is charged. The bailiffs immediately seek to issue it. In addition, twice a day, you have to prepare and organize the dispatch of mail, issue packages, parcels and registered letters to the population. As a result, such a colossal burden falls on the shoulders of a single operator. Those who cope are proud of themselves, but more and more often they are thinking about changing jobs, because the salary for such work is simply meager. Such sentiments can be found in most reviews of Russian Post employees. Operator is a very common position that often remains vacant due to high turnover.

But in such conditions you quickly learn to behave in stressful situations, carry out financial transactions, find a common language with absolutely any people. Many are saved only thanks to a well-coordinated and friendly team. At the same time, during the day you are always in turmoil - indoorsthere are always a large number of people, they all need to smile, talk politely and sympathetically. Employees admit that emotionally it is quite difficult, because often a person is psychologically exhausted, completely devastated.

Alternative - night work

The way out of this situation may be a transfer to the night shift. With such a schedule, there are no strangers in the department at all, no one distracts or interferes with the performance of their immediate duties, and besides, the pay is much higher than for employees working on the day shift. Duties in this case include receiving and sending valuable and simple correspondence, receiving several cars with newspapers, accounting for sending and receiving. Further, all newspapers should be sorted into sections, and all correspondence should be entered into the working computer. According to the feedback about the Russian Post, the workload at night is also quite large, but there is no exhausting communication with people.

Banking direction

As you know, recently, on the basis of "Post of Russia" has its own bank. So now this company, in addition to its main duties related to the delivery of correspondence, has also taken up the services of a classic financial and credit institution.

In particular, here you can take a consumer loan or deposit money. These are the two most common services that are most in demand among the population. In reviews of deposits in the Russian Post, there are diametrically opposed opinions. Most note that the rates are relatively low, evencompared to other popular banks. For example, on the "Profitable" deposit, you can count on a maximum rate of 6 percent per annum with an amount of half a million rubles. The most profitable is the "Good Year" deposit with a rate of 7.5 percent per annum.

Customer opinions

From customer reviews of Russian Post, we can conclude that stories about arrogant employees who are rude to everyone in the office have long turned into a myth. Today, the company closely monitors the behavior of its employees, their attitude towards visitors, so cases of blatant rudeness are rare, they are an exception that only confirms the rule of politeness and compassion of most post office operators.

Also, positive assessments were given to the electronic queue, which has already been introduced in most settlements, which greatly simplifies the receipt of letters and parcels. Users also like the fact that now you can track your letters and parcels online, and postmen still bring pensions to many elderly people at home.

Negative sides

At the same time, there are still a lot of negative reviews about Russian Post. First of all, customers condemn the incompetence of many employees, the low level of service.

At the same time, employees are paid meager salaries, many leave because of this, post offices in small towns are completely closed.

In some cases, customers have to deal with attempted thefts. For example,when a parcel or parcel is given with clear signs that they tried to open it.

Many are scared away by the queues that still accumulate in the branches, while the service is frankly slow and unhurried. The same can be said about the speed of delivery of parcels, parcels and letters. Correspondence to the neighboring region can take up to 2.5 weeks, and these are not deadlines, it happens that they increase for even more time. The only consolation is that now everything can be tracked by track number, checking where this or that message is located. So you can at least be sure that nothing will be lost, and if this happens, then immediately calculate at what stage the message disappeared, where to start the search. Tracking a package can sometimes make you smile frankly as it passes through several sorting centers in the capital before heading to its destination.