Video-shoper.ru store: reviews of customers and employees

2024 Author: Howard Calhoun | [email protected]. Last modified: 2024-01-17 18:37

What could be more pleasant than buying a new device, especially if the “new thing” is exactly what you want, at an affordable price and delivered to your home by smiling couriers? But there are already companies on the market that offer such a service. Among them, the online store Video-shopper.ru is becoming more and more famous. Reviews about it can often be found on various resources. Let's take a closer look at the opinions expressed by customers about this company. After all, if you need to update your phone, tablet, laptop or other expensive equipment, it is wiser to contact an already trusted seller.

About store

Video-shoper.ru online store was created over 16 years ago. The company sells well-known models of phones, smartphones, laptops, tablets, as well as accessories for them on the market. The range of products includes smart watches, gyro scooters, individual kitchen appliances. Samsung, iPhone, Sony, HTC, LG, Microsoft, Lenovo - products of these and many other companiescan be selected on the pages of the portal https://video-shopper.ru. Customer reviews confirm that the goods presented on the site are indeed in stock at the seller.

The online store is not trying to "pretend" to be a large company in the digital technology market. On the contrary, Video-shopper.ru employees try to convey the following to their customers: “Our company is small, but that is why every customer is especially valuable to it.” Note, however, that the company can be called "small" only on a national scale - it operates within Moscow and the Moscow region. However, in the capital market, the online store is very noticeable. Its infrastructure includes a pickup point and 5 retail outlets. The company's staff includes more than 100 qualified specialists, including: programmers, copywriters, advertising specialists, delivery department employees, call center operators.

Benefits of buying a mobile device in an online store

Studying the reviews of the Video-shoper.ru trading company, one may wonder why buying a fashionable device over the Internet? Wouldn't it be better to go to a regular digital equipment store, where you can hold a smartphone or tablet in your hands and check how the device works?

Employees of Video-shoper.ru voice the benefits that the client receives by purchasing goods from them:

1. The ordered goods are delivered to your home. No need to waste time on the road to the sales representative's office. The courier, at the request of the client, brings with him three devices, of whichyou can choose any.
2. Competent and detailed consultation on the product is also carried out at home, at a convenient time for the buyer.
3. The online store Video-shoper.ru has a free technical support service. Each client is assigned a personal manager.
4. All models can be returned within 14 days.
5. Every phone comes with a free 12 month warranty
6. On the website of the online store for almost every model there is not only a detailed description, but also a video review.
7. Free video tutorials are available to explain how to use purchased devices.
8. When buying a smartphone or tablet, the online store downloads as a bonus a number of licensed applications that are paid in the Play Market.

Home Delivery Service

The Video-shoper.ru online store, although the reviews about this are contradictory, has trained and technically competent couriers on its staff who are able to provide detailed advice and help set up a mobile device at the client's home. Delivery of purchases, as already mentioned, is carried out only in Moscow and the Moscow region. In the area of the metro stations "Mitino" and "Volokolamskaya" courier service works free of charge. Delivery within the city within the Moscow Ring Road costs 400 rubles. The highest rate for a courier visit to an address in Moscow, taking into account the surcharge for urgency, is 900 rubles. In the Moscow region, delivery is more expensive - up to 4000 rubles.

Purchased device as promisedadvertising, brought by a courier with remarkable qualities and habits:

1. The delivery man is polite and considerate.
2. Always calls in advance and agrees with the client what time is best to bring the ordered device.
3. The courier, in the presence of the buyer, once again checks the operability of the device, sets it up. Teaches you how to use it if necessary.
4. The delivery man always has change.

It is important to note, however, that the work of Video-shoper.ru couriers is not always so perfect. The reviews contain information that some employees of the delivery department spoke rudely and did not find change at all. Among them are "tricks" hinting at tips.

Pickup service

Having ordered the goods, you can not wait for it at home, but get it yourself, at the pickup point at the Mitinsky radio market, in pavilion 172. The point is open daily from 10-00 to 19-00. You can call in advance on a multi-channel phone and tell us which particular models you are interested in. The vendors will prepare them for your arrival. It is not necessary to make a purchase at all.

According to the advertisement, at the self-delivery point you can comfortably sit on the sofa, drink coffee or a soft drink from the mini-bar located in the Video-shoper.ru trading floor. Reviews report, however, that the point of issue of goods is not so comfortable. Due to long queues, customers have to wait too long to be served.

Employee reviews

Employees of the Video-shoper.ru online store don't talk much about their work. The reviews of the company's employees cannot be found on the web. This is probably due to the fact that the online store team is small, and any feedback is monitored by the manager.

The owner and at the same time the director of the Video-shoper.ru store, Nikolay Fedotkin, on the contrary, actively shares his impressions of the work. He emphasizes his openness towards clients: any issue can be resolved directly with him.

The director personally monitors the feedback on the site Video-shoper.ru. In the event of negative ones, he often tries to contact the author of the comment, to find out what caused the client's dissatisfaction. Responsible employees of the complaints department also call "critics". They structure the conversation in such a way as to find out: what problems did customers encounter during the purchase; what mistakes and shortcomings, from their point of view, were made by store employees. Fedotkin and his staff always offer possible solutions to the problem. Some negative reviews turn into positive ones as a result.

Product Reviews

Everyone who is going to purchase goods in an online store is concerned about the question of how convenient it is to use the portal? Indeed, in supermarkets and mobile phone stores, we can hold any device in our hands, carefully study its characteristics and functions. But how to understand, for example, whether a smartphone is liked if it is just an image on the screen at the time of purchase?

Video-shoper.ru online store is tryingcompensate for the inability to touch the product with convenient navigation and detailed product reviews on the site.

Descriptions of devices and accessories are well done. They do not contain advertising texts. Each review is like a site within a site. A brief description of the product is placed on several tabs. They contain:

- bright close-up photos of products;

- detailed specifications;

- video reviews;

- terms of warranty service;

- information about prices and delivery rules.

The very first tab, which opens automatically, describes special offers and bonuses for buyers. Buying, for example, a smartphone, you can get accessories for it at a big discount.

Product range

The most popular phones in the Video-shoper.ru online store. The choice of models is quite large, although not the same as in the Euroset or Svyaznoy companies. According to reviews, if the desired device is not available, it will be brought to order, subject to a 100% prepayment. The Video-shopper website even has reviews of smartphones for missing models.

At the pickup point, you can conduct a “test drive” of the phone for a period of 14 days. This means that you can buy a device, and if the device is not to your liking, return it to the store and get the full price back.

One of the most expensive items in Video-shoper's assortment is the iPhone. The cost of one device reaches 60thousand roubles. When buying, they promise gifts and bonuses for a total amount of up to 20 thousand rubles.

Reviews about the quality of goods

How reliable is the Video-shoper.ru online store? Reviews about him are mixed. Many buyers praise the company for low prices and for the fact that "all issues are resolved without problems." However, there are also negative reviews, the content of which makes you think.

Many comments indicate that the product is delivered in an open package. Often come across defective models or copies with obvious flaws. Customers faced the fact that the device they purchased in the Video-shoper.ru online store turned out to be a phone specially made for Chinese residents: the menu commands were written in hieroglyphs. In some packages, the headphones that usually come in a set were not found.

Where can I read the most informative reviews about Video-shoper.ru? w3bsit3-dns.com is a site with thousands of high-quality technology lovers registered. On the thematic forum, many men and women share true stories about buying smartphones. Reading them, you can understand whether you should buy a phone or tablet in Video-shoper.ru.

Some customers, for example, found out that most of the phones sold by the online store are gray. This means that they are produced by factories that do not have the right to manufacture devices of the corresponding brand. Buyers asked couriers to provide them with the serial number of the phone (IMEI) to make sure that they had a device from the legal market. Employeesdeliveries, judging by the reviews, were categorically refused and left without completing the deal.

There are many comments that Video-shoper.ru products do not meet the Rostest standard. And this is an important indicator. Compliance with it means that the device was imported into the country legally, by an official manufacturer or dealer.

Some customers experienced that it was not possible to download apps on Android system. Turning to the hotline, buyers received an answer that Video-shoper.ru was ready to replace the firmware of the device for free, as a result of which it would work in Russian and English. However, for this, the client must himself come to the point of sale. For most buyers, this caused negative emotions, as they ordered delivery specifically so as not to go to the stores themselves.

In some reviews, a fraud was reported: on a relatively cheap model, the client found a sticker from a more expensive one.

Prices

Video-shoper.ru is considered to be a democratic, although not the cheapest online store of digital technology. Let's compare the price level with the most famous chain stores on the example of popular smartphone models.

Smartphone model	Price in Euroset salon, rub.	Price in Svyaznoy stores, RUB	Price Video-shopper.ru, rub.
Apple iPhone 6s 128GB rose gold	67990	58990	51890
Lenovo A6010 8Gb black	9990	9990	9090
Smartphone Meizu M3 Note 32gGb gray	18990	18990	11990
Sony Xperia Z3 dual 32 Gb white	32990	32990	28990
Xiaomi Mi5 32 Gb, white	32990	32990	19490

If we compare prices for identical devices, we will find that the cost of goods in Video-shoper.ru is much lower than in Euroset and Svyaznoy. The last two competitors practically do not differ from each other in terms of price.

At the same time, Video-shopper.ru simultaneously offers 3 price options for each model, depending on the configuration: “simple”, “super”, “mega”.

The cost of the most expensive set is 10-20% higher than the cost of the cheapest. Moreover, even a “mega-set” costs 10-20% cheaper than in Euroset or Svyaznoy stores. But this most expensive package includes, as a rule: a removable memory card for the phone, a pocket charger, a protective glass on the screen, which is pasted by the manager of the pickup point or the courier in your presence, sometimes other nice bonuses.

The online store itself explains low prices by setting a marginmuch lower than salons, only 4-7%. This is due to the fact that Video-shopper.ru does not invest heavily in advertising.

Return guarantee

Video-shoper.ru store guarantees each buyer the right to return the goods for any reason within 14 days. Some customers write negative reviews in this regard. They ask a logical question: if the product in this store is so easy to return, does this mean that there is a chance to buy a phone that someone else has already used?

On this claim, the owner of the online store Nikolai Fedotkin confidently answers: the seller is obliged by law to accept any product, with the exception of a limited list, for return. Moreover, the buyer is not required to indicate the reason. At Video-shopper.ru, goods are accepted easily, with a smile, without claims or disputes.

However, experts check the presence and nature of damage. If the buyer dropped the device into water or subjected the phone to strong shocks, it will not be accepted for return.

To the question about the probability of acquiring a device that is no longer new, the director of Video-shoper.ru replies that there is such a probability, but it is small. Returns are rare. If phones and tablets have not lost their presentation, they are put up for sale again in the online store

Customer reviews confirm that the devices could be returned without problems. However, in situations of breakdowns and malfunctions, customers were faced with the fact that store employees refused to change goods or return money.

Breakage Recovery Guarantee

ShopVideo-shopper.ru guarantees that if within 12 months. the device breaks down, in the service center of the company it will be repaired free of charge. Defective goods, according to store employees, are rare, about 1 in 1000. According to the law, the repair period lasts up to 45 days. In fact, as promised in the store Video-shoper.ru, the repair lasts at most 10 days. 50% of problems, they claim, are firmware issues that are fixed within 30 minutes.

There are reviews from buyers that they received unfilled warranty cards with the delivery courier.

Now you know a lot about the Video-shoper.ru online store. Reviews are not always honest and objective. But thanks to them, buyers become more attentive and know exactly what questions to ask the seller.