2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16
It would seem that not so long ago the presence of any company in the market depended only on the turnover. But today, the position of the enterprise is also influenced by how consumers, municipal and state authorities, the media, shareholders, and so on perceive its activities. Each passing year shows that the need for cooperation with these groups is perceived by the market as an important coordinating task. Transformations of this kind are reflected in the new term - "stakeholder management". Later in the article we will analyze this definition in more detail.
Terminology
Let's consider the concept of stakeholders. There is a certain group of persons or organizations that invest their resources, capital in the company. In addition, they contribute to the growth of purchasing power, the dissemination of information about the company, and so on. A stakeholder is a person (legal or natural) who has certain interests, rights or requirements. They are presented and directed in relation to the system and its properties. This is the general meaning of the word "stakeholder". In other words, it can be said thatplace of managing relationships between stakeholders. In today's world, stakeholders are organizations or groups of individuals who are the foundation of the success of any organization.
Classification
It can also be said that a stakeholder is an organization (individual) that has a direct impact on the system. As such, there is no classification of groups, but the most common examples can be given. As groups, the following can be distinguished:
- Buyer (acquiring party). Here, a stakeholder is an individual or an organization that purchases a product (service) from a contractor. The buyer is the customer, wholesaler or owner.
- Customer. A person (legal or natural) purchasing a product (service).
- Supplier. In this case, we mean the party with which the contract for the supply of a particular product (service) is concluded.
- Producer. This is the person responsible for performing the work, which must meet the needs of the user.
- Consumer. This is a person (group of persons) who benefits from the operation of a product (service).
- Accompanying party. A person (natural or legal) providing goods escort services.
- Liquidator. The person (legal or natural) who is involved in the removal and decommissioning of the system in question, as well as all related services.
- Inspector. The person who checkscompliance with the required standards when the system is commissioned.
- Regulatory body. A person (natural or legal) who checks the system during operation for compliance with the requirements.
- Creator. A person who creates projects, tests goods (services), and also performs basic development tasks.
Identification
As you can see, each system consists of certain stages. This is the development of the project, its production and implementation, operation and subsequent liquidation. Each stage is served by a certain category of stakeholders. They have their own interest in the newly created system. Concrete action is needed to accurately define and validate the full set of stakeholder needs.
Quality Management
Stakeholders must set different goals in each project to achieve high quality goods. Subsequently, the organization undertakes to carry out audits to ensure it in accordance with the approved plan. The purpose of such events is to identify all the necessary nuances at all stages of development to ensure the correct development of the product. This, in turn, allows us to achieve high quality products (goods).
Risk management
A stakeholder is a company that has a certain interest in the system in terms of risk management. Components of this process include category descriptions, technical and coordination tasks, andalso all limitations and assumptions. In addition, it is necessary to create and constantly maintain a risk profile, which indicates the importance of each of its types separately. All these points must be documented and formalized without fail. The criteria are determined by the importance set by the stakeholders themselves. Please note that the risk profile may change from time to time. All information about deviations must be provided to stakeholders. In turn, they conduct an analysis of possible risks. If necessary, they also decide what actions should be taken to optimize the process. If the stakeholders accept the risk with the maximum value, then it must be constantly monitored in order to determine the necessary possible actions in the future.
