A dispatcher is a multi-faceted profession. Most demanded destinations

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Dispatcher is a fairly broad profession with many derivatives. For example, there are taxi service operators, air traffic controllers, cargo transportation specialists. There are even dispatchers working from home. And although these specialists have much in common in their work, the differences that do exist make each area unique in its own way.

Therefore, in order to understand how relevant the profession of a dispatcher is, which of the areas are most in demand in the modern world, we will analyze them separately.

Who is a dispatcher?

The dispatcher is the link between the organization providing certain services and the client. He does this remotely, thanks to a telephone or Internet connection. The dispatcher's duties also include optimizing the workflow: selecting the right vehicle, calculating the route, searching for the necessary information and monitoring events.

In general, the dispatcher is a universal employee who works equally well with clients,and with the staff of the company itself.

Basic requirements for dispatcher

First of all, a good specialist must have excellent diction, because without it it will be quite difficult to communicate with clients. Therefore, it is she who first of all pays attention to the employer when applying for a job.

Next in order is communication skills. It is not enough to have good rhetoric, you must also be able to choose the right words. Indeed, in the work of the dispatcher, conflict situations often arise that need to be resolved exclusively by peaceful means. In addition, without such a quality, it is very difficult to find a common language with the staff, to give advice and guidance.

Knowledge of a PC is also important, because in the modern world, most operations go through it. Otherwise, the requirements for the dispatcher may vary depending on the specific direction chosen. Therefore, consider the most sought-after qualities of the dispatcher.

Taxi Dispatcher

A taxi operator is one of the most common specialists in this field, because in almost any, even a small city, there is a similar organization. The requirements for dispatchers here are small: diction, sociability and knowledge of the city. As for education, any technical or higher education will do.

Women with a beautiful and gentle voice have a special advantage, because according to psychology, it is easier to lure and, more importantly, keep a client. As for the rest, there is no harsh selection, and basic professional skills can be obtained inwork in progress.

Freight Dispatcher

As for the operator working with cargo transportation, everything is much more complicated here. Indeed, in addition to the standard set, additional responsibilities related to the organization of transport are added.

The freight dispatcher must not only take orders, but also skillfully select the right vehicle that can accommodate the required cargo. Calculate the shortest route in order to save on fuel, but at the same time do not forget about those parts of the city where the entry of trucks is strictly prohibited.

In some organizations, the responsibilities of such a specialist also include finding new customers, and for this it is not enough just to leave the dispatcher's number on the network. You need to constantly look for new ads, call various companies and communicate with regular customers.

Air traffic controller

To become an air traffic controller, you need to get a specialized higher education, because unlike other areas, the level of risk here is much higher. In aviation, the dispatcher is the eyes and ears of the pilot, and the decisions made by this specialist determine how well the entire flight goes.

But higher demands are paid properly. And besides, air traffic controllers retire much earlier than their colleagues.

Freelance dispatcher

A home dispatcher (freelance operator) is a relatively young specialist in our country, but it is worth noting that this is an activityis rapidly gaining momentum. The bottom line is that a person does not need to go to the office to work, it is enough to have a telephone and access to the Internet at hand. Most often, such specialists are recruited in various online stores, large companies with an extensive delivery network, fast foods, restaurants, and so on.

Such a business is beneficial for both the employer and the specialist himself. So, the first one does not need to pay for office rent, and the second one can make up a working day at his own discretion, moreover, in a place that is comfortable for him. The main thing is to check the reliability of your employer, because in case of fraud it will be difficult to find him, relying only on the website link or mobile number.