2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16
In Russia, the market for services for the transportation and delivery of goods is growing every year. Despite high competition, new companies are constantly appearing in this area that are ready to offer their customers more and more favorable service conditions.
Of course, the service in each of the services is different, but all have some advantages compared to competing companies. Due to this, many delivery services in our country are popular.
Today we will talk about one fairly popular service called "SDEK". Customer reviews that we were able to find about this service indicate that this service has been operating since 2000. During this time, of course, the company managed to develop a serious base of regular users who send and receive orders throughout the country.
In this article, we will analyze what services the company provides, how it differs from other market representatives, what level of service it is ready to offer its customers. As a source of information, we used feedback from customers, employees, and information from variousInternet resources.
General information
Before describing the service in more detail, we will provide general information about this company. So, as already noted, the service began its work back in 2000. During this time, the only goal for the company "SDEK" (reviews confirm this) was to provide the highest possible service to its customers (timely execution of orders, increasing work efficiency with the help of new technologies). All these and other tasks constantly face the company.
Landmarks
The official website notes that the advantages of the service include: customer orientation, attracting the most competent and responsible employees to the company, increasing profits from each order, team spirit of the staff. Employee reviews describing CDEK note that these are indeed the benchmarks that are set before them on a daily basis.
To achieve the highest goals, the company is constantly on the path of development. Here they train their people, regularly study the market, introduce some new methods to improve work efficiency. With their help, the company is really growing, increasing its market share and gaining more and more new customers - both individuals and companies.
Benefits
The page of the company's main site also describes the advantages of the "SDEK" service. Customer Reviews We Foundon some resources, as it turned out, confirm their presence. In particular, these are affordable and adequate prices for the services rendered, flexible terms of cooperation, serious information support for each order, a high degree of efficiency in the processing of all goods, additional options available to the client. For example, here they can easily organize the delivery of even non-standard categories of goods - something that no other service will undertake.
Services
The list of the options that the company provides to its customers is posted on the official portal in the section of the same name. It indicates what types of services the CDEK company is ready to provide on its own. In order to more conveniently serve the interests of certain categories of users, the site contains subcategories: online shopping, express delivery, urgent delivery, economical, international, air transportation. In addition to the services of the classic movement of goods provided by the service, more optional types are also available here: delivery of flowers and various gifts to the specified address, return delivery of documents, direct mailing to the client base, order picking, and more.
Each of these directions, if it is announced in a special section on the company's website, is in demand. If we look for reviews of "SDEK" (Moscow or St. Petersburg - the city does not matter), we will see recommendations regarding not only "standard" delivery. People, judging by the comments, also describe their experience of interacting with the company and inless common types of services.
Tracking
As noted above, the list of service guidelines also includes: responsibility for one's actions, respect for the client, the desire to provide the highest possible service. All this is achieved through special tools that the company uses in the course of its activities. One of them is the tracking service.
The delivery service policy is formed in such a way that the user can at any time check the status of his order, find out where he is, when the recipient should expect him. If in some companies it is customary to sometimes neglect such a tool as tracking codes, then CDEK takes this issue really seriously. Here they value the opinion of the client, so they try to provide him with maximum comfort. This is how the "SDEK" service works (customer reviews found by us confirm this).
Order
The procedure for placing an order in this service is fully regulated on the company's website. To be more precise, it describes in detail what actions the customer must take so that his parcel is sent to the address. First of all, he must call a courier - an employee of the company. This is done using a special order form. The latter is located on the pages of the company's website.
The form is represented by a set of fields in which the client must enter the most important information about the product: weight, dimensions, shipping and receiving addresses. As soon as thisis done, the system will automatically calculate the cost and offer to call a representative of the courier service.
Upon its arrival, if the client agrees to send the order, the courier picks up the cargo and draws up all the documents necessary for this operation. The sender can pay for the service at this stage. In the event that he would like to shift the obligation of mutual settlements to the recipient, the latter will pay for the parcel when it is handed over to him.
Please note that there are several payment methods listed on the official website. We are talking about such popular payment systems as WebMoney, Yandex. Money, RBK, Mail.ru@Money, as well as classic methods - in cash and by bank card. How the payment is made can be chosen by the customer.
Personal account
For the convenience of its customers, the company "SDEK" (reviews of which we prepared in the course of writing this article) provided the opportunity to use a personal electronic account. As you might guess, it was created so that the client could at any time check the status of his orders, pay for any service, and clarify where the parcel is. This is very convenient because it allows you to get all the information you need without contacting support. You can enter your personal account, as already noted, through the official website (using the appropriate link in the upper right corner of the page).
Customer Reviews
As noted above, most of the users on the sites leavepositive feedback about the company. This, after all, is confirmed in practice: the number of CDEK clients is increasing on a regular basis. True, there are also negative comments from people who have encountered certain problems.
As a rule, we are talking about a lost parcel or a shipment that was returned from customs. There are also complaints that a person was not informed of the address of the company's new office, and similar remarks. All these complaints are processed online by the employees of the service, and a response is formed for each of them. This, again, testifies to the efforts of the company's representatives.
Franchising
The company's website has a "CDEK-franchise" section. The reviews that we managed to find about it indicate that this is a great opportunity for those who would like to start their own business in the field of transportation.
The meaning of the offer (which, in fact, is this franchise) is that anyone can, subject to certain conditions, open their own delivery service "SDEK". For this, in particular, it is necessary to make a lump-sum contribution in the amount of 150 thousand rubles and pay 10 percent of the profit (in the form of roy alties, starting from the 7th month of work). In return, the company provides the franchise buyer with the opportunity to work under their trademark, providing services in any city. Brand awareness will only help the development of such an enterprise, which can be quite profitable. More about this is indicated in the section on the website.
Vacancies
Finally, in addition to entrepreneurs, CDEK also provides job seekers with an opportunity to earn money. In the “Jobs” section of the service website, you can find a vacant position in the ranks of the company in your city. To do this, just select the locality that interests you. For example, in Samara, at the time of writing, the positions of a manager and a courier driver were available. By selecting the desired vacancy, you can see the requirements for the candidate and the benefits of such a job.
Employee reviews
On sites dedicated to ratings and comments about a particular service, we managed to find couriers' reviews describing work at CDEK. From them it becomes clear that the service works at a fairly high level, offering good conditions to employees. Here, for example, they provide a stable high salary, provide an opportunity to study, develop as a person and as an employee.
True, there are also reviews of employees describing the work in CDEK from the negative side. In particular, they mention managers attentive to detail, a serious system of fines, harsh working conditions.
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