"Lucky" (taxi): reviews of drivers and passengers

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Affordable transport services are always relevant and in demand, especially economy class taxis. What does it mean? Economy is an alternative to public transport. One of these services is "Lucky" - a taxi, reviews of which confirm its popularity. What are the opinions of drivers and passengers about this service?

About services

Taxi "Lucky" is distinguished by the minimum prices for landing and kilometer. Some trips come out almost for nothing. The car park consists of good foreign cars: minivans and station wagons. Additional services are provided: taximeter, reception at the station, at the airport and others. The taxi service "Vezet", reviews of which are very ambiguous, does not particularly stand out among competitors, but provides customers with the opportunity to save significantly.

Pricing policy

The cost of the trip is calculated in a format convenient for the passenger: by taximeter or by a fixed rate. Taximeter calculation depends on the travel time and is made at the end of the trip. When ordering online (on the websiteor through the app) there is a permanent discount.

By choosing a fixed payment method, at the time of ordering, you can find out in advance the final cost of the trip. The fixed price should not change due to time lost in traffic jams. The cost of the trip, taking into account the discount, can be calculated on the website or using a special mobile application.

Positive feedback from passengers about the taxi "Vezet"

Many passengers regularly use the services of the taxi "Vezet" (Moscow has good reviews on its work), talk about their positive impressions. Bribing their quality of service and reasonable prices. What are the main benefits from customers?

• The easiest and most understandable taxi order, you don't have to call operators.
• Very cheap, discounts, flexible system for calculating the cost of the trip. Dispatchers call the price immediately, drivers usually do not dispute it.
• Neat and polite drivers in a good mood, if necessary, help with luggage.
• Clean cars - foreign cars without unpleasant odors.
• Fast serving, arrive a few minutes before the set time. The driver calls and says he's there. You can also contact him through the Lucky taxi program.

Reviews of taxi drivers confirm that the company has the most affordable prices among competitors. In addition, customers and drivers positively evaluate the quick registration of the application via the Internet and by phone, the availability of a convenient notification service via SMS. Taxi "Vezet" has a quality service, where you can resolve disputes or contact if the servicepoorly rendered.

Lucky and corporate clients

"Lucky" - a taxi, reviews of which people leave mostly positive. One of the areas of work that does not cause complaints is the conclusion of contracts for the provision of services to corporate clients. Organizations cooperating with "Lucky", as a rule, are satisfied with the service, drivers, and the absence of problems with the call. Many people use the services of this taxi for more than one year.

Disadvantages of the company "Lucky" (taxi). Customer Reviews

"Lucky" has recently caused criticism from some customers. Of course, you cannot expect high-class service from the cheapest taxi. Passengers, as a rule, expect from drivers and dispatchers the elementary performance of their duties. "Lucky" sometimes disappoints even regular customers, as many passengers believe that it does not work to improve the quality of services provided.

Customers using the services of this taxi most often note the following shortcomings of the company:

• Fraud with the cost of taxi rides "Vezet" (Moscow).
• Reviews from drivers confirm that the company does not check the technical condition of the car, is not interested in its capacity.
• There are drunk drivers who get into an accident with passengers.
• Taxi drivers are late for half an hour, an hour, an hour and a half or not at all.
• Dispatchers and quality service do not work.
• Dirty car inside and out. The driver smokes a lot right in the cabin.

Sometimes clientsyou have to call the driver yourself to find out where he is, whether he has arrived or not. In addition, it happens that a few minutes before the car arrives, they may report that the car they need is not available.

Foreigner driving

Today, many customers of the taxi "Lucky", including regular ones, leave a lot of complaints about non-Russian drivers. In general, people are not against guest workers-taxi drivers who want to earn money, if only they know their job. But many unqualified guests (from Central Asia, etc.) do not know the city, speak Russian poorly and do not know how to use navigators or taximeters. For some of them, it is problematic to simply enter the name of the street into the navigator. In addition, according to many passengers, such employees often cheat, try to take extra money in any way, for example, referring to the lack of change.

"Lucky" (taxi) sometimes receives negative reviews, reflecting the following shortcomings of driving with guest worker drivers:

• Deceive customers and the company by stating inflated prices that exceed the cost of the trip on a taximeter and do not match the amount in SMS.
• Extreme driving, even with children in the car, in violation of traffic rules.
• Frequent tardiness of employees who are not oriented in the city.
• Drivers spend a lot of time looking for a road.

Working in a taxi "Lucky". Driver Reviews

Service in a taxi "Lucky", like any work, has its pros and cons. Working in a taxi cannot be easy at all, as it is fullstressful, unpredictable and requires the ability to find a common language with passengers, dispatchers, resolve conflict situations. Communication with people is a difficult thing, and some clients are even able to "clot the blood."

What are the benefits of working in a taxi "Lucky":

• Reviews of drivers make you pay attention to a significant plus of this service: employment without experience.
• Accept everyone.
• Opportunity to make good money due to a large flow of customers, as this is one of the cheapest taxis.

What are the drivers working for the Lucky Company unhappy with?

Employees most often note the following disadvantages of working in this taxi:

• Disdainful attitude of customers, dispatchers and office managers towards drivers.
• Great competition among drivers.
• They can be fired for incorrect communication with dispatchers, so it's better not to argue, but to clearly follow the instructions.
• The driver software doesn't work well, freezes and makes you distracted while driving. Many other working moments were not thought out.
• Discounts are made at the expense of the taxi driver. It is problematic to withdraw money earned by bank transfer.

In the taxi "Lucky", reviews of which the drivers are mostly positive, you can work and earn money in peace. If you have driving experience, it is recommended to try yourself in different taxi services.

Employee feedback on the work of software for taxi drivers

The company "Vezet" provides software for taxi drivers, which in many ways does not suit drivers. Negative feedback from employees of the taxi "Lucky" is often associated with malfunctions in the program. Taxi drivers believe that it is not thought out, has a number of shortcomings:

• The program causes frequent distraction from the road while driving, which can lead to an accident. Distracting and pop-up confirmations that can not be removed by themselves.
• The program often freezes, gives errors and quickly consumes the battery.
• Inconvenient location of the buttons, they are very small, and it is problematic to press while driving.

Drivers about cashless work

Bad reviews about the work in the taxi "Vezet" as a whole reflect the level of the company and force us to pay attention to one more problem: non-cash payments with drivers are not thought out. The money earned for non-cash delivery lies on the personal account of the taxi driver. A fixed cost of the order is credited to the account, the discount is deducted from it (the taxi driver pays the discount to customers out of his own pocket). The cost of the order does not change depending on the number of passengers, making changes to the route, etc. For example, for 350 rubles. four passengers can sit in the car, who will have to be transported to their homes in different areas. In addition to the discount, the taxi driver pays the company for each order from 10% to 13%, which means that 310 rubles will be credited to the account. excluding petrol. In the presence of traffic jams, sluggish customers who have to wait for half an hour, it is very problematic to make good money in the end.

From orders toincluding by bank transfer, the taxi driver has no right to refuse, since in this case he will be disconnected from the line, suspended from work. Getting money from your account is very difficult. You can withdraw no more than two thousand rubles per day. To do this, you need to drive up to the office by two o'clock, stand in line, but it is not a fact that after that you will be able to get your earnings, since the money in the company often ends as early as half past two. Thus, a cashless driver seems to earn money, but walks around with empty pockets.

How does the quality service and Lucky taxi dispatchers work?

Very few customers realize that superior service is not to be expected from an economy taxi. Recently, customers of the "Lucky" service leave a lot of feedback about the work of the services of this taxi. Some note that the company does not have an adequate response to solve customer problems and contentious issues. Consumers have the impression that after accepting an order, the service does not care if the driver has reached the place: when they call, they say that the car has arrived, but in fact it has not. Others believe that Lucky has the most ideal service for such meager prices, and have been using the services of this taxi for more than one year.

"Lucky" (taxi, reviews of which are very contradictory) has significant drawbacks associated with the work of dispatchers and quality services. What problems are reported by their customers?

• The incompetence of the quality control department. Indifference and complete unwillingness to help solve the problem on the part of dispatchers andquality control services.
• Dispatchers do not introduce themselves, are rude to customers and drivers, often confuse streets, addresses, send the driver to the wrong area.
• Dispatch service cannot convey full information about the order to the driver.
• Operators do not report when the car is delayed.
• After contacting the quality service, they do not call back.

Thus, a lot of positive and negative reviews have been written about the Lucky taxi, but the negative ones still outweigh. Judgment in the spirit of "the passenger is always right" in all situations is also undesirable. For example, a client who is outraged that a taxi came in a minute leaves a negative review, as he expected the car in 10-15 minutes and did not have time to pack up!

However, many passengers and drivers are sure that the company does not seek to improve the quality of the Lucky taxi. Employee reviews make us pay attention to the numerous shortcomings of this taxi, including disrespectful attitude towards our own employees and customers. They also note the incompetence of the company's management and service employees.