SPSR Express courier service: reviews

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

The market for cargo transportation services, including in the segment of express delivery in Russia, is among those that, regardless of the situation in the economy as a whole, are able to grow quite actively. This is facilitated by the dynamic development of a number of industries, which predetermines an increase in demand for such services - for example, this applies to online commerce. SPSR Express is one of the most famous and, what is very important, the next main market trends companies in the cargo transportation segment. What are the features of business organization in this corporation? What do customers and employees say about her?

Company overview

The SPSR Express company, reviews of which are found on many thematic online portals for the reason that this brand is among the most famous in the Russian transport services market, was founded in 2001. According to experts, the corporation is one of the leaders in the express transportation segment. Initially, the company provided services in a rather narrow segment, carrying out delivery in the express mail format. But then, as various innovations were introduced, the company turned into a full-fledged express operator of a federal scale.

NowSPSR Express provides a full range of services for the delivery of goods of various formats and dimensions in Russia and abroad.

Company History

It will be useful to get acquainted with the history of the development of the company. This will help you better understand the SPSR business organization, as well as more objectively evaluate what users and experts say about SPSR Express. Reviews about a company presented on portals on the network may often simply not correspond to real facts - for example, based on the fact that one or another user evaluates services or infrastructure that the company does not have or that appeared after leaving a review in a particular city.

So, the company was founded in 2001. The first cities that SPSR Express began to serve were Moscow (the head office was located in the Russian capital), St. Petersburg, Kazan, Nizhny Novgorod. Immediately, it begins to actively deploy a network of branches within a large geographical coverage: from Kaliningrad to the Siberian cities of Russia. The agency network also helps the development of the enterprise. By December 2004, the brand is already present in all regions of Russia. Subsequently, SPSR-Express (reviews from market experts can characterize this solution on the positive side) begins to use its own route network. A single information technology center is being created, responsible for handling cargo.

In the period from 2005 to 2007, the company actively interacts with government agencies - in particular, withinimplementation of the initiative to form a national Association of non-state operators in the postal segment. By October 2005, the corporation's business growth rate is about 90% per year.

In 2006, the brand was the first of those representing its segment to enter the Russian Chamber of Commerce and Industry. The enterprise, developing its business, creates its own transit centers in large Russian cities. The establishment of these infrastructure elements allows to increase the efficiency of the movement of goods between the regions of the Russian Federation, as well as reduce transport costs.

In 2007, SPSR Express Corporation (expert opinions may also indicate a high assessment of this solution) opens a large technological logistics complex in the Russian capital on the territory of 10 thousand square meters. The company expands its own operational capabilities, ensures the growth of transportation dynamics, introduces new technologies and focuses on ensuring the highest quality of services provided.

In 2008, the company began providing services in the format of direct mailings, within which customers are provided with a service in the form of SMS notifications about the delivery of goods. In 2009, the company introduces a high-tech sorting center, the use of which contributes to an increase in the dynamics of processing shipments while maintaining control over the integrity of the packaging used. In 2010, another SPSR Express service appeared - delivery of goods the next day after departure.

The company begins to actively implementin the segment of distance selling. In 2010, the company also becomes the winner of a tender for the provision of services for the delivery of documents used by educational institutions as part of the USE.

In 2011, the company increases its own fleet of vehicles used in the provision of courier services by more than 25%. Employees of the company delivering goods are starting to use special mobile terminals that allow them to quickly exchange various data with the corporate information system.

In 2012, the company introduces a new line of branded services. This made it possible to further increase the dynamics of transportation, expand the geography of the brand's presence, and supplement the range of services provided with new positions. In the same year, the corporation began to actively cooperate with Russian banks: services for home delivery of credit cards issued to customers of financial institutions became in demand. At the same time, banks are provided with unique SPSR Express services in many respects - tracking the movement of loans, transferring information about the status of the card, as well as confirming the data about the client who received it.

In 2013, the company is actively moving forward in the international market by signing agreements with well-known global players in the transport services segment - ASOS, NEXT, Sears and other brands. Thanks to the development of this area of international partnership SPSR Express, Russian citizens get the opportunity to order goods on the largest foreign online portals. Among the most famous services,rendered by the brand within the framework of the activity under consideration - delivery of Russia-Express SPSR. Reviews about her are also often found on thematic resources.

In 2014, the company continued to expand into international markets by entering into agreements with the world's largest brands such as wnDirect, Boohoo, Clarins, NCR. But further development in the domestic market was also given great attention. Thus, the company introduced the infrastructure necessary to ensure the functioning of acquiring networks, in accordance with the new norms of Russian legislation. The brand paid great attention to solving various social problems: for example, the company provided support for the Formula Masters Russia racing series.

In 2015, the corporation introduced a new line of services for companies engaged in distance selling. The use of innovations proposed by the brand allowed market players to reduce the time of transportation, as well as optimize communications with customers. The tariff policy was optimized for services provided in the countries of the Customs Union.

In 2016, the company continued to improve its infrastructure, especially in terms of financial transactions: couriers delivering goods to destinations received mobile acquiring terminals that can accept payment by plastic cards. The ability to pay for delivery services by card is a significant factor in customer loy alty.

This is the story andfeatures of SPSR business organization. It will be useful to study other information about the brand - for example, reflecting the specifics of the company's activities.

The main activities of the company

The key activities of the corporation are:

• transportation by road - in intracity, intercity formats, represented by the transportation of groupage cargo;
• transportation by rail, sea and river routes;
• airfreight;
• logistics for all modes of transport;
• additional services and provision (courier services, forwarding services);
• express delivery.

The company is actively developing cooperation with the subjects of the online trading market. Delivery Russia-Express SPSR finds demand when placing orders from the largest foreign online stores. The company's clients can be both individuals and legal entities. SPSR Express can develop various branded solutions for them.

Brand Solutions

The company develops branded solutions, in particular, for trade organizations operating in the online trading format. The PicklandPack product from SPSR enabled retailers to organize a fully functioning online store - with a website, tools for managing the infrastructure for storing goods, completing, and packaging. In addition, retailers have the ability to implement delivery tracking using the specified SPSR product.goods to the buyer.

Infrastructure and scale of the company

The infrastructure of the corporation is represented by:

• 9 major distribution centers;
• 200 regional branches and representative offices.

The company has more than 1000 vehicles. The company employs more than 4,000 employees. The company delivers goods to more than 6000 Russian settlements.

Reviews about the company

Now consider how the public evaluates the performance of SPSR Express. Feedback from employees and clients of the firm is found on many online portals, and they can be very different depending on the experience of interacting with the firm in question of a particular person. But, nevertheless, on the basis of familiarization with them, it is quite possible to get a general idea:

• about the quality of functioning of specific services provided by the company, for example, such as Russia-Express SPSR;
• about the level of customer service;
• about assessing a firm as an employer.

Let's take a closer look at the marked categories of reviews.

Reviews about the service Russia-Express SPSR

So, among the most popular services provided by the brand is delivery in Russia-Express SPSR format. Reviews about it, therefore, reflect the experience of the company's interaction with customers who place orders, mainly in large online stores, including foreign ones.

Russia-Express SPSR service, as SPSR customers can point out, duringin many cases, there is simply no alternative in terms of the combination of speed of delivery and prices for services. In this sense, the brand is one of the most competitive players on the market.

As for the quality of SPSR services in this segment, its assessment, in general, allows us to say that the company copes with the tasks assigned to it to ensure international transit no worse than other providers who may be ready to provide their services at more expensive rates. The most important thing for a client when using services like Russia-Express is to carefully follow the instructions that appear in the order form. If all the necessary data is entered correctly, then there should be no problems with delivery.

SPSR and privacy protection

Many users wonder: "If SPSR Express asks for passport details, is it safe to enter them on online forms?". It is worth noting that it is unlikely that one of the largest federal brands will carry out illegal actions, in particular, those related to the handling of personal data of customers. Moreover, the company actively interacts with government agencies, is open to them, and, obviously, will try to bring its own methods of exchanging data with customers in line with the law.

Thus, the user of SPSR services can expect that the company least interested in the emergence of problems with the implementation of the law,will use the passport data of customers for other purposes. She requests them, moreover, not just like that, but for the correct identification of the recipient of the parcel - and this is actually in his interests. Checking passport data by the delivery service is a factor in improving services, and not an attempt to use the client's personal data for any other purpose. In any case, if there is any doubt, you can always contact the SPSR support service. Judging by the reviews, she solves the tasks assigned to her at the proper level.

SPSR Customer Service Level Reviews

The most important factor in the competitiveness of a service provider like that provided by SPSR is a quality support service, prompt feedback. In this sense, the services of the company in question are at the level of the market leaders. If necessary, you can always clarify by contacting the federal number in SPSR Express, addresses, telephone numbers, online contacts of certain divisions of the company, internal services, then go there and find out the necessary information. In principle, the competence of the head office of the company is an exceptionally wide range of issues related to the activities of the company, and it is highly likely that the applicant will not have to subsequently go to local divisions.

It is noteworthy that the competent specialists of the company track reviews about it on the Internet, and, if necessary, respond to them directly in the appropriate online forms. In many cases, this can help resolve problematic issues that have arisen during the interaction between the client who left the review and the company.- represented by a territorial subdivision or any service. Customers may contact SPSR Support for clarification on the use of certain SPSR Express services. Order tracking, for example, can be attributed to the most popular. You can get advice on the delivery of a specific order or on the rules for the provision of such services in general.

SPSR as an Employer: Testimonials

Another category of SPSR reviews is one that characterizes the firm as an employer. The staff of this corporation, as we noted above, is more than 4,000 specialists. In addition, the company cooperates with a large number of agents, contractors, and is actually an employer for them. How do employees rate their experience with SPSR Express?

Employee feedback is largely determined by the specifics of their position. If this involves the receipt by the employee of compensation, represented mainly by a salary, then he may not have a special reason to be too loyal to the company or, conversely, with criticism. The employer will most likely offer the employee conditions that are in line with those prevailing in the market, no better and no worse than those of competitors.

In turn, if a position involves a person receiving a salary mainly in the form of bonuses or, for example, a percentage of the amount of contracts, then its value will depend on the actions of a particular specialist, his efforts and skills. In this sense, it also makes little sense to praise or, conversely, criticize the company. But in general, as an employerSPSR Express can be assessed as a company that is quite modern in terms of labor organization, technologically advanced, able to offer employees good conditions for getting a decent salary, as well as for career growth.