Reviews about "Fit Service" employees in different cities

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

<p reviews in Russia have already been written by about half a million customers. In this article, attention will also be paid to them, but the main goal is to highlight the opinions of employees of this company, where cars of any year of manufacture and brands are repaired and serviced. As the reviews say, "Fit Service" can help in replacing brake pads or oil, as well as overhauling the gearbox or engine. They promise to do all this professionally, since only specialists who have undergone additional training at FIT LAB work at all service stations. This is a company-owned training center. In the reviews about "Fit Service" they write that the company involves not only its own trainers in training, but also experts from companies manufacturing service equipment and spare parts. This center has no analogues in Russia either in terms of technical equipment or training.

About company

In the reviews "Fit Service" is mentioned as almostthe only service in the country that has an extensive federal network of stations for servicing and repairing cars. It also conducts its own quality control, which compares the performance of work with the regulations of manufacturers. If the client was not satisfied with the service, the quality control service will always get involved in the problem and conduct an inspection. In the entire federal network, it is possible to repair and service any car with high quality, as well as purchase the spare parts it needs.

Due to its popularity, it has collected numerous reviews of "Fit Service" in Novosibirsk. They write about good mechanics who in all cases try to find what they need, since the company cooperates with the largest suppliers, and almost everything is available right at the stations. But it is noted that the competence of mechanics is not at the proper level.

Service, as they say about the "Fit Service" of Novosibirsk, is guaranteed, that is, all services and all spare parts that are supplied in the service are guaranteed for one year. If the car is still under dealer warranty, then things are even better. Reviews of Fit Service employees note that the obligations guaranteed by the automaker are necessarily preserved. However, information of a completely different nature comes from many cities, mainly concerning the benefits for the client in using the stations of this company. For example, former employees of Fit Service Krasnodar wrote reviews that were not very enthusiastic.

What is "Fit Service"?

This is a franchise from ROSSKO. And ROSSKO is the leading distributor of automotive parts in our country, and its coverage in the regions is simply huge. The network has been created since 1997, starting with the car markets of Siberia, the Far East and the Urals. In this area, it is the leader, whose divisions are located in fifty cities of the Russian Federation.

This company is a member of the national association, which brought together the most important Russian suppliers of spare parts for trucks and cars. ROSSKO offers customers products purchased from world-famous auto parts manufacturers and auto concerns: engine parts, suspensions, steering, clutch, brake systems, transmissions, as well as oil, filtration, technical fluid systems and much more.

Brand fee

Employees of "Fit Service" in reviews from Tomsk, Krasnodar, Nizhny Novgorod and other cities write about this. If in ROSSKO a part costs, for example, 100 rubles, then in a company operating as a franchise, this part cannot cost the same amount. At least - 200-250 rubles. And this is very beneficial for ROSSKO, since a franchise helps to develop trade. "Fit Service", reviews testify to this, sells automotive spare parts very effectively.

Paying for the name (brand name) also works well (this is the franchise). So, any private car repair shop can conclude a special contract, train its employees in sales of spare parts inown training center. For a fee of 100,000 rubles a month, she gets the right to bear the proud name "Fit Service".

Reviews from Vladivostok

Annually, the company's management conducts a reconciliation of all franchised stations, after which the results are summed up. Those divisions that are doing poorly with sales are simply deprived of the title of "Fit Service". Or the staff is re-trained. In fact, as they write about Fit Service in Izhevsk and Krasnoyarsk, Podolsk and Ufa, their entire company is just an intermediary between ROSSKO and the client. Naturally, spare parts sold by a franchised company will cost several times more. Reviews are also written about the quality of repairs from almost all cities: "Fit Service" in Krasnoyarsk and Tomsk, Krasnodar and Novosibirsk, instead of repairmen, hires sales managers who do not understand automotive products at all.

Their salaries are quite good, especially for the provinces. On sales, the receiving manager will easily add another forty to fifty thousand rubles to the salary of thirty or forty thousand rubles due to the markup on products. A locksmith there on average receives about four hundred rubles per hour of work. That is why an ordinary light bulb in a car for a client will be changed for at least an hour in order to let the master earn. Other works take much longer.

At the same time, from the reviews about the "Fit Service" in Ufa (they also write about it from Vladivostok), you can learn some useful tips. Each motorist trusts his pet only to a proven specialist with whom he has been dealing for a long time. And suddenly, for example, a proven auto repair shop became a "Fit Service".

What to do?

First of all, you don't need to listen to what the master inspectors say, neither about the cost of the work, nor about the time that will be spent on the work. Immediately you need to contact the master minder or repairman who usually serviced this car. Let him tell the foreman how long it will take and what exactly is needed from the spare parts for the repair. Spare parts can be bought elsewhere, it will cost half or three times cheaper, oil can also be refilled for next to nothing in any garage workshop. This applies to any repair: the stands are the same everywhere, the automation also functions the same, the master will have to turn the nuts, carefully watching the monitor.

What kind of contingent uses the services of "Fit Service" in Vladivostok? The reviews gave their assessment to the clientele of their own company. People come there who are very, very far from the knowledge and understanding of automotive technology. These people can be told anything. They will take even the most fabulous information seriously.

At the same time, the prices in the "Fit Service" for everything will be unreasonably high, and customers will not suspect any deception. A spare part that costs five hundred rubles here, in a workshop nearby, will be sold for two hundred, and the breakdown will be repaired much faster. But we have quite a lot of young people who are poorly versed in the nuances of technical work. It is they andmake up the bulk of Fit Service's clientele. Reviews in Nizhny Novgorod testify to this.

Meanwhile

In 2017, the federal network "Fit Service" opened new car service stations in twelve cities of Russia only in October. Since then, the network has covered forty-one regions, and the number of operating car services has reached ninety-nine. Now motorists of Chelyabinsk, Novokuznetsk, Makhachkala, Barnaul will be able to use the offered services of new workshops under the sign of this brand. These are not the first stations in these cities. In addition, divisions were added in Novosibirsk and Krasnoyarsk. For the first time, Belgorod, Birobidzhan, Salsk, Rostov-on-Don, Oktyabrsky in Bashkiria and Volsk in the Saratov region received their Fit Service stations.

Up to ten and a half million rubles have been invested in the opening of each station. A total of more than fifty-three million rubles were allocated for the launch of twelve service stations, and the franchisor invested approximately eleven million in this. Some stations have more than six autoposts, while others have fewer. Two car services are opened by already existing partners of the company, the rest are newcomers to the franchise business. In Belgorod, for example, a novice franchisee opened five points at the same time. By 2020, the Fit Service brand intends to become the owner of five hundred car services in Russia. Business processes are being perfected, stations are being equipped with more and more modern equipment."Daughter" of the largest distributor of auto parts ROSSKO since 2008 does not cease to please the "parent". In the field of franchising, it has practically no equal, in 2017 "Fit Service" received two Golden Brand awards.

User reviews

Mostly communication with the masters of "Fit Service" does not bring people satisfaction. There are positive reviews, but they are few, and most often they do not concern car repair. For example, they praise the children's corner in the waiting room for customers. But with regard to directly working with the car, there are simply no complaints. Some reviews even directly accuse the Fit Service employees of sabotage. For example, a client comes to change summer tires for winter ones, he is asked if he wants to correct the camber. The client did this procedure just a week ago in another place, so he refuses. And after changing the tires, already leaving the Fit Service territory, he sees that the steering wheel is shifted by ten degrees and it pulls to the right. That is, the alignment was knocked down on purpose while the tires were being changed, so that the client would still come here and pay.

<p have not been able to diagnose basic problems. And literally every review says that in this car service you have to overpay. Several times there is an accusation that when refueling, oil cannot be poured according to the level, although, judging by the sign, this is precisely the service provided around the clock. Almost all the work performed by the service stations of thisfederal network for car maintenance in a particular city are subject to severe criticism. They even wash cars of poor quality, customers complain that they can’t open the door in the car later, because the excess moisture left by the car washers has been captured by the frost.

Q&A

When customers leave complaints in a special section on the company's website, comments are often not just ignored, but also deleted. Some are answered, but always asked for supporting information. Positive reviews, which do not appear so often, do not touch at all. Complaints are also caused by the fact that even registration for service can last for hours. You have to pay a lot of money for a very poorly done job, this is what they write about from all the cities where new and old Fit Service car service stations are operating.

Car enthusiasts say that in the segment of the auto repair business it is much more reliable (although not so convenient due to distances) to use those service stations that specialize in a particular brand or in the repair of certain units or assemblies. Of course, our market is still far from being saturated with such services, so drivers in many cases are forced to use Fit Service. And the reviews even say that not every service station of this company has a complete set of keys for work, and the stations, if necessary, exchange the necessary tools. It seems that the payment for work from clients is taken high, why do not mechanics have a full arsenal and are not fully armedtools?

Court Case

In Novosibirsk, the case went to court, because for the work of replacing the clutch discs, which lasted more than a day, more than twenty-two thousand rubles were paid, and the problem was not only not solved, but even aggravated. At the same time, the masters were sure that it would disappear by itself, "run in". However, it was completely impossible to drive a car in this condition, and therefore the client insisted on re-accepting it at a service station. He insisted because they did not actively want to accept the car, because the visual inspection did not show any deviations from the norm. But when the car was dismantled (and the client insisted on being present during this process), it turned out that the flywheel delivered in this car service was already filled with a track. Why the details were installed on a car of unclear origin, the employees did not give a clear answer. But we tried to fix it.

After the car was assembled, he could not leave Fit Service under his own power. The malfunction was not only not overcome, but many others were added to it, which the employees agreed to eliminate only for an additional fee. As a result, the client towed the car to another workshop, where for seven thousand, and not for more than twenty-two, they fixed all the problems. It was also established there that the Fit Service mechanics violated technical regulations during assembly. They refused to return the money for the "repair" to the client, he sued and won it. In his comments, this victimbad service, a person strongly does not recommend using any, even the simplest services of this company.

Check before you buy

Approximately two out of ten reviews speak unfavorably about the service provided by the "Fit Service" related to checking the car before buying. The data that the future buyer receives is fundamentally different from the present state of affairs. Well, if the motorist himself is well versed in the technical part, everyone else will have to buy a pig in a poke. Real troubleshooting this firm does not lend itself. For example, they say that the stuffing box is leaking. In fact, this is a problem with the oil pressure sensor.

A case is described when a client who understands automotive technology, it would seem, taught repairmen in the "Fit Service" of Podolsk to distinguish one from the other. Reviews quite often contain such bitter humor. No, I didn't! Next came a person with the same problem, and got the same wrong answer. Another customer examined the car at the Fit Service station before buying, and was not told that it was not worth buying. On the contrary, they said that everything is fine and should be taken. It turned out that the car was badly beaten. And the money paid for the examination is not small at all. This suggests that the training center needs to devote much more time to studying cars and their problems, rather than selling spare parts.