Delivery Club food delivery service: feedback from employees and customers

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

The Delivery Club service is used by millions of Russians every day, because it allows you to save on the delivery of food and drinks and receive bonuses for purchases. An order at the "Delivery Club" is possible through a mobile application, on the website or by calling the delivery service. According to reviews, "Delivery Club" is the leader in the list of Russian delivery services and is one of the most famous companies.

Service Information

"Delivery Club" is not just a courier service. The service consolidates hundreds of cafes, restaurants and food and drink delivery services. Why is this needed?

When ordering food through the "Delivery Club" the buyer receives visible benefits:

• discount on first order;
• promotions from hundreds of partners;
• bonuses "Mnogo.ru";
• opportunity when choosing to compare the prices of several cafes and restaurants at the same time;
• study of delivery conditions in differentpoints;
• a convenient format for choosing and ordering ready meals.

Promotions from "Delivery Club" are held regularly. They allow customers to get discounts that are not available in restaurants to buy dishes even cheaper.

Delivery terms

Meals are delivered using the "Delivery Club" service according to the time set by the food company. But customer reviews of the "Delivery Club" describe constant delays of couriers for 10-20 minutes, especially during the club's promotions.

Great discounts offered by the "Delivery Club" create an influx of customers. Therefore, couriers do not always cope with the set delivery time for dishes. But customers are not satisfied not with the fact that the delivery is delayed, but with the attitude of the Delivery Club employees to their duties. In 4 out of 10 cases, the courier does not warn of a possible delay. This forces customers to wait for orders without knowing the exact delivery time.

The negative reviews about the "Delivery Club" described cases when delivery was delayed by 3 hours or more. Sometimes couriers could not even give an approximate time of arrival. In one of the comments, a dissatisfied buyer indicated that the courier announced the delivery "from 9 am to 18 pm." As a result, the dishes were brought only at 15:00.

Positive feedback on delivery at the "Delivery Club"

Each 3rd order that was paid for with a "Delivery Club" coupon is delivered 20-30 minutes earlier than the specified time. This is reported in the reviews by regular customers who are satisfied with the purchases of dishes through the service.

People who have just installed the free Delivery Club app also often get lucky with their purchases. They receive high-quality dishes with a discount of 500 rubles for the first order from the "Delivery Club".

Features of orders through "Delivery Club"

Customers write that with the delivery of "Delivery Club" you can compare conditions in several cafes at the same time. To avoid long delivery times and poor quality food, it's best not to order during rush hour. In most restaurants, it starts at 12:00 and ends at 15:00.

At lunchtime, business lunches are in high demand, and the waiting time for orders increases by 20-30 minutes. Cafes that deliver meals through the "Delivery Club" in full accordance with the technological map deserve the respect and love of customers.

Most of all orders during business lunches in the "Delivery Club" fall on restaurants of Russian or Ukrainian cuisine, followed by fast food cafes and pizzerias. Sushi customers prefer to order in the evening, after 19:00, on holidays or weekends.

Mnogo.ru bonuses

The advantages of ordering through the "Delivery Club" are not limited to discounts from the club and the suppliers themselves. Clients receive a double benefit: Mnogo.ru bonuses are additionally accrued. If the buyer has a free virtual bonus card "Mnogo.ru", he mustjust indicate its number when ordering.

If you do not have a discount card, you can order it for free in the "Delivery Club" application. "Mnogo.ru" bonuses are credited to the online card immediately after the order. You can use them to buy gifts on the site of the bonus program "Mnogo.ru". The number of bonuses depends on the amount of the order.

The disadvantage of the bonus system, customers consider the minimum number of restaurants and cafes that accept bonuses for delivery. In some cities, customers have only 1-2 points where they are accepted instead of rubles.

Buyers also write that the quality of food ordered for bonuses leaves much to be desired in 45% of orders. Some specially ordered food for rubles and bonuses in one cafe in order to compare. When paying with real money, there were practically no complaints, and "bonus" dishes were sometimes brought cold or with obvious flaws (underdone meat in burgers, cheap rice in sushi and rolls).

Delivery Club welcome bonuses

Beginners are lucky with their first order through the "Delivery Club". Regular customers always wrote about this in their reviews of the "Delivery Club". Attracting new customers is the backbone of a business. And the delivery service "Delivery Club" is no exception.

Discount for the first order in the "Delivery Club" is provided in the amount of 500 rubles. The offer can be used once. A feature of obtaining a discount is an order in the amount of 1,500 rubles in any cafe. When ordering for lessamount, the client is not provided with a promotional code.

The client will no longer be able to take advantage of the offer after the first order. If the buyer has already made a purchase at the "Delivery Club", it is impossible to use a promotional code with a discount of 500 rubles.

The promotion applies only to residents of Moscow and St. Petersburg. The client should check the availability of similar offers in other regions by calling the "Delivery Club" or find out in the news of the application.

To get even more bonuses, you need to recommend the app to your friends. When installing the application after the first order, a new member of the club and the one who recommended the service will receive 150 bonuses. They can be used to pay for in-app purchases immediately after accrual.

Delivery Club promo codes: what is it?

Sometimes Delivery Club partners offer promotional codes. This is a special combination for a discount or bonus, for example, a dish or drink as a gift when ordering. Promo codes allow you to get a discount of up to 90% on your order. The valid promotional code "Delivery Club" should be entered in a special field when placing an order. One promo code can only be used once.

When placing an order in one cafe, the buyer can use only 1 promotional code. If the client has several orders, he can use the discount again for another restaurant, but with a different one. After placing an order, the promotional code is considered used.

If the buyer refused the purchase after delivery, he can contact the servicesupport to recover the promotional code. Discount recovery is not possible in all cases. The Delivery Club phone, like the service itself, works around the clock.

The first order at the "Delivery Club": features

Customers note that the first delivery of food through the "Delivery Club" app made them happy. The dishes fully corresponded to the description and appearance in the picture, the courier informed the delivery time in advance, arrived on time and was polite. There were no problems with the delivery.

But when ordering in the same cafe for the 4-5th time, unpleasant moments began to arise in 3 out of 10 cases. For example, when ordering sushi, chopsticks were missing or a portion of ginger was missing, the appearance of the dish was very different from the information in the picture.

Sushi delivery reviews

Sushi in the "Delivery Club" accounts for more than 76% of negative reviews, as Japanese cuisine is very popular in Russia. In Japanese restaurants, special attention is paid to the components of the dish and serving, but the sets from the "Delivery Club" do not always correspond to the picture in the application. Customers complain about rolls that are too big or lack of sushi ingredients when reordering in the app.

Therefore, those who regularly place orders through the application are advised to carefully monitor the quality of food and delivery times. If there is a discrepancy, the customer can apply for a discount on the next order or cancel the purchase. When canceling a purchase, the accrued "Mnogo.ru" bonuses are debited from the account within 5 days.

Reviews about the quality of food when orderingthrough "Delivery Club"

The main advantage of the "Delivery Club" service is the possibility of ordering dishes with additional discounts and a convenient choice of a cafe or restaurant. But buyers are always interested in the quality of food. When ordering ready-made meals, it is the taste that is the priority.

According to reviews of the "Delivery Club" we can conclude that customers are willing to pay 30-40% more if they are sure that the dishes will not disappoint them. Customers can forgive even delivery within 3 hours, but do not want to try low-quality dishes.

Unfortunately, the "Delivery Club" service does not always meet the requirements of customers in terms of delicious and freshly prepared dishes. When buying using Delivery Club coupons (with discounts of 500-1,000 rubles or more), customers complain about the lack of significant ingredients in the main dishes.

For example, Philadelphia rolls without fish came across to customers in about 5% of orders. Customers note that the serving of dishes also leaves much to be desired in 6 out of 10 orders. Burgers in the "Delivery Club", bought on a promotion, were brought cold and with a stale crust on a bun. In 3% of cases, buyers refused orders and demanded a refund.

What to look for when ordering through the app: tips

The order through "Delivery Club" does not always meet the client's expectations. Therefore, in order not to be disappointed, regular customers are advised to pay attention to the following:

• Order delivery times. They are indicated in the description of the restaurant or cafe. "Delivery Club" monitors compliance with the delivery, allowing customers to note whether the courier was late. Significantly missed deadlines provide customers with a 15% or more discount on their next in-app purchase.
• Dish decoration, weight and ingredients. Due to the large number of orders, chefs do not always have time to complete everything on time and in accordance with the technological map. If the quality of the dish is unsatisfactory, this should be reported in the review or by contacting the support service.
• Minimum order value. "Delivery Club" promotions allow you to buy at a discount only if the delivery conditions are met. For example, a 30% discount on orders over 3,000 rubles.
• Reviews about the cafe. No one will describe the delivery conditions and the quality of the dishes better than real customers. They are not shy about pointing out flaws that will help avoid a bad purchase.

Reviews of employees about work in the club

Becoming a member of the "Delivery Club" team is easy: just send your resume to the e-mail address on the club's official website (or in the application, at the bottom of the screen). After reviewing the application, management invites applicants for an interview.

The advantage of employment in the "Delivery Club" is the absence of compulsory higher education. Even students can become a courier or an order taker, it is not forbidden to combine part-time work and study in the company.

Reviews about work in"Delivery Club" ambivalent. Some employees speak positively about the employer, others constantly point out in the comments only the negative aspects of the workflow.

As noted by all team members, the employer guarantees a fully formal employment. The presence of "white" wages indicates the successful financial position of the club, since not all Russian companies can guarantee their employees payment in accordance with the Labor Code of the Russian Federation.

The company has bonuses for employees in the form of free "buns": tea, coffee, cookies, milk and cereal for breakfast. Everyone can use them, regardless of position and experience in the company. All employees speak positively about the presence of bonuses.

Working as a courier in the "Delivery Club": disadvantages

Most of the negative feedback from the company's employees is related to the courier service. They, along with operators, make up more than 90% of the state. The work of a courier in Russia is considered a non-permanent place of income, which is chosen by young people under the age of 30, in most cases with a personal car. In the "Delivery Club" the number of young people is approximately 77%.

Reviews of couriers about "Delivery Club" are not always positive. In negative comments, they express what exactly does not suit them in their workdays:

• Low percentage of profit per order. Only those who are looking for temporary income or work part-time are ready to receive 200-300 rubles from delivery in Moscow.
• Orders oftengiven only to a narrow circle of people. If the courier communicates closely with the female operators, they can give him priority, assigning the most profitable deliveries. The rest have to be content with 2-3 trips per shift.
• Travel and cell phone charges are non-refundable. Since couriers are forced to deliver orders, spending personal funds and gasoline, the amount of real profit from one delivery is reduced by at least 10%.
• A small number of orders. Working as a courier does not always mean 8-hour trips. Sometimes employees complain about low demand for applications. They can receive only 3-4 deliveries per day, the real profit from which will be about 1,500 rubles.

Payment to couriers at the "Delivery Club"

Sometimes couriers mentioned that the company incorrectly calculated shift pay. Upon completion of 10 deliveries, the couriers received the same amount as for 2-3 departures. Such a calculation not only reduces the ambitions of couriers, but also does not allow predicting the exact level of earnings per month.

Few of the permanent employees (who have been in the Delivery Club system for 2-3 years) can boast of earning 45,000 rubles or more. Most employees in Moscow at the Delivery Club earn about 37,000 rubles. If we subtract from this amount the cost of gasoline and cellular communications, then the actual salary will be no more than 30,000 rubles.

Positive feedback from employees about working as a courier in the "Delivery Club"

There are also obvious benefits that are mentioned by those who are satisfiedhis workplace in the "Delivery Club":

• salary paid promptly and in full;
• employment is fully in accordance with the Labor Code of the Russian Federation;
• bonuses from "Delivery Club" to all employees;
• friendly young team;
• opportunity to combine study, main job and side job;
• Tips from customers are untraceable and belong entirely to the courier.

Working at the "Delivery Club" in Moscow does not require education or special skills. Couriers in the capital on average receive about 1,500-2,000 rubles per shift.