2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16
Bank cards have become an integral part of modern society. But those who are just starting to use them may experience difficulties. The cards of Sberbank PJSC, the largest issuer of credit cards in Russia, are the most popular among the population. The first thing the owner of a new means of payment needs to know is how to insert a card into a Sberbank ATM.
How does a bank card work?
The card is a means of payment on a plastic carrier. It is compact and convenient, taking up no more space in your wallet than a business card or a discount coupon in a store.
The card has a front and back side. On the front side are:
- Logo of the issuing bank, most often in the upper right corner.
- Name and surname of the owner, if the credit card is registered. They are indicated by embossed text. Instant issue cards simply indicate the type -momentum card.
- Chip. It protects the card from hacking and stores data. It is a square with a metallized surface, located on the left side of the card.
- Expiration date. The month and year of the card replacement are indicated, for example, 03/2019.
- Card number. 16 or 18 digits.
A 3-digit code is indicated on the back of the card, which is used to pay in online stores. It also contains information about the bank's contacts (top in small print).
Where to insert a Sberbank card?
Bank customers, in addition to paying with a card in stores, can use it at terminals and ATMs for transfers, loan repayments and cash withdrawals. The first thing the owner should remember is where to insert the credit card.
There are 2 compartments in the ATM and the terminal: for cash and a card. Sometimes the cash departments are separated into deposits and withdrawals, but the department for bank cards is always the same.
In the Sberbank ATM, it is located on the right side. Above it is a sticker that says "Insert a card" or a picture that shows how to insert a card into a Sberbank ATM.
It is not recommended to try to put a credit card in the cash compartment. It will either get stuck or be "swallowed" by the ATM.
How to insert a card into a Sberbank ATM: instructions for beginners
The client must remember that terminals and ATMs have approximately the samedevice and appearance. The only exception is the possibility of withdrawing cash: it is impossible to do this in terminals.
The second important point when using a credit card is which side to insert a Sberbank card into an ATM. All means of payment are inserted only with the front side, chip first. This is important: if you try to insert the card in another way, it will remain in the terminal.
If a client is in doubt about how to insert a card into a Sberbank ATM, he can look at the instructions on the ATM: most terminals have a hint image for new owners.
The client also has the right to receive a free instruction for users at the bank, which describes all the nuances of using a means of payment.
In what cases can the terminal "swallow" the card?
Even with the correct use of a credit card, there are cases when a client cannot pull out his card after inserting it into an ATM. If the card is inserted correctly, the device may be malfunctioning.
To reduce the risk of being left without a card and money, it is not recommended:
- Insert it into an ATM with signs of a malfunction. This can be indicated by the inscription on the screen "Technical work in progress" (or its equivalent in English), "blue" or "black" screens without a logo, advertising of Sberbank and other paraphernalia.
- Pulling time after receiving cash. After the client has received the money, he is given 40seconds to get your credit card back. Otherwise, it will remain in the ATM.
What if the card is left inside?
Even those who know how to insert a card into a Sberbank ATM sometimes find themselves in a situation where they are left without a means of payment. Most often, the cause is a device malfunction without external signs of a technical failure. In this case, it is necessary to urgently block the credit card and reissue a new card.
Where to call if an ATM ate a Sberbank card:
- to number 900.
- or 8-800-555-555-0.
Both numbers are free "hot" lines of the bank. The client can call there to block the card and issue it again without visiting the bank office. When calling, you must introduce yourself, give the address, passport details and the code word (used in the application when registering the means of payment).
Sberbank numbers are indicated on any of the self-service devices, advertising or the company's website. If the credit card was not "swallowed", and the client simply forgot the card at the Sberbank ATM, he must also call one of the numbers.
Reissue due to a technical problem is free. If the card is lost, the client will have to pay a commission for making a new one in the amount of 30 or 150 rubles, depending on the type of credit card. The term for issuing a new card is up to 14 days.
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